Customer service
en
23
4
Customer service
Customer service
Our after-sales service is there for you if your appliance
needs to be repaired. We will always find an
appropriate solution, also in order to avoid after-sales
personnel having to make unnecessary visits.
E number and FD number
When calling us, please give the product number (E
no.) and the production number (FD no.) so that we can
provide you with the correct advice. The rating plate
containing these numbers can be found on the right-
hand side of the oven door. You can make a note of the
numbers of your appliance and the telephone number
of the after-sales service in the space below to save
time should it be required.
Please note that there will be a fee for a visit by a
service technician in the event of a malfunction, even
during the warranty period.
After-sales contact details for all countries can be found
in the attached after-sales service directory.
J
Tested for you in our
cooking studio
Tested for you in our cooking studio
Here, you can find a selection of dishes and the ideal
settings for them. We will show you which type of
heating and temperature are best suited to your dish.
You will get information on suitable cooking
accessories and the height at which they should be
placed in the oven. You will also get tips about
cookware and preparation methods.
Note:
A lot of steam can build up in the cooking
compartment when cooking food.
Your appliance is very energy-efficient and radiates very
little heat to its surroundings during operation. Due to
the significant differences in temperature between the
appliance interior and the external parts of the
appliance, condensation may build up on the door, the
control panel or the front panels of adjacent kitchen
cabinets. This is a normal physical phenomenon.
Condensation can be reduced by preheating the oven
or opening the door carefully.
General information
Recommended setting values
The table lists the optimal heating function for various
types of food. The temperature and cooking time
depend on the amount of food and the recipe.For this
reason, the table specifies setting ranges. Try using the
lower value to start with. A lower temperature will result
in more even browning. You can increase the
temperature next time if necessary.
Note:
Cooking times cannot be reduced by using
higher temperatures. The food would only be cooked
on the outside, but would not be fully cooked in the
middle.
The setting values apply to food placed in the cooking
compartment while the cooking compartment is still
cold. This will save energy.If you preheat the oven, you
can reduce the indicated baking times by several
minutes.
Preheating is necessary for selected types of food –
this is indicated in the table. Do not place your food and
accessory into the cooking compartment until it has
finished preheating.
If you wish to follow one of your own recipes, you
should use the settings listed in the table for similar
food as reference. Additional information can be found
in the baking tips listed after the settings tables.
Remove any accessories that are not being used from
the cooking compartment. This will allow you to achieve
optimal cooking results while saving energy.
Gentle top/bottom type of heating
Gentle top/bottom heating is an intelligent type of
heating that allows you to gently cook meat, fish and
baked items that do not need to rise. The appliance
optimally controls the supply of energy to the cooking
compartment. The food is cooked in phases using
residual heat. This means that it remains more
E no.
FD no.
After-sales service
O
