10
Trouble shooting
Sometimes certain faults detected can be easily resolved.
Before calling the Technical Assistance Service, bear in mind
the following advice:
After-sales service
Our after-sales service is there for you if your appliance needs
to be repaired. We will always find the right solution in order to
avoid unnecessary visits from a service technician.
E number and FD number
To help speed up the process, please have your product
number (E no.) and production number (FD no.) ready when
you contact after-sales service. The nameplate containing these
numbers is found on the underside of your cooker. To save
time in the event of a fault, you can make a note of the numbers
for your appliance and the after-sales service telephone
number in the space below.
Note that, even within the guarantee period, you are
responsible for service and repair costs in the case of improper
use or misuse.
Please find the contact data of all countries in the enclosed
customer service list.
To book an engineer visit and product advice
Rely on the professionalism of the manufacturer. You can
therefore be sure that the repair is carried out by trained service
technicians who carry original spare parts for your appliances.
Warranty conditions
In the unlikely event that the appliance is damaged or does not
meet your expectations in terms of quality, please inform us as
soon as possible. For the warranty to be valid, the appliance
must not have been tampered with, or used inappropriately.
The applicable warranty conditions are those set out by the
company's representative office in the country of purchase.
Detailed information is available from retail outlets. Proof of
purchase must be presented to obtain the benefits of the
warranty.
We reserve the right to introduce changes.
Fault
Possible cause
Solution
The general electrical sys-
tem is malfunctioning.
Defective fuse.
Check the fuse in the main fuse box and change it
if it is damaged.
The automatic safety switch or circuit breaker has
tripped.
Check the main control panel to see if the auto-
matic safety switch or circuit breaker has tripped.
The automatic switching
on function does not work.
There may be food or cleaning products stuck
between the ignition sparkers and the burners.
The space between the ignition sparker and the
burner must be clean.
The burners are wet.
Dry the burner caps carefully.
The burner caps are not correctly positioned.
Check that the burner caps are correctly posi-
tioned.
The appliance is not earthed, is poorly connected
or the earthing is faulty.
Contact the installation technician.
The burner flame is not uni-
form.
The burner components are not correctly posi-
tioned.
Correctly place the parts on the appropriate
burner.
The grooves on the burner are dirty.
Clean the grooves on the burner.
The gas flow is not normal
or there is no gas.
The gas supply is blocked by gas taps.
Open all gas taps.
If the gas is supplied from a gas cylinder, check
that it is not empty.
Change the gas cylinder.
The kitchen smells of gas. A gas tap has been left on.
Turn off the taps.
Incorrect coupling of gas cylinder.
Check that the coupling is sound.
Possible gas leak.
Shut off the gas supply, ventilate the premises and
immediately notify an authorised installation techni-
cian to check and certify the installation. Do not
use the appliance until ensuring that there is no
gas leak in the installation or appliance itself.
The burner immediately
switches off after releasing
the control knob.
The control knob was not held down for long
enough.
Once the burner is on, hold the control knob down
a few seconds longer.
The grooves on the burner are dirty.
Clean the grooves on the burner.
E no.
FD no.
After
sales service
O
GB
0344 892 8999
Calls charged at local or mobile rate.
IE
01450 2655
0.03 € per minute at peak. Off peak 0.0088 € per
minute.
