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13 Complaints

13.1 If you have any queries or complaints

regarding this insurance you should in
the first instance address this to
Orange. Business customers can call

158

from their Orange phone or

07973 100 158

from any other phone.

Alternatively, write to Orange Insurance,
Senhouse Road, Darlington, DL1 4YG.

13.2 If you are not satisfied with the way a

complaint has been dealt with you
should write to HSBC Insurance
Brokers Limited, Quay West, Trafford
Wharf Road, Manchester, M17 1PL.

13.3 If you remain dissatisfied, HSBC

Insurance Brokers, as a member of the
General Insurance Standards Council,
is also a member of a registered
independent dispute resolution
scheme. They will advise you how you
can contact this scheme.

13.4 In so far as general insurance products

are concerned, Orange is monitored by
HSBC Insurance Brokers Limited who
are members of the General Insurance
Standards Council.

13.22

C55_UG_084_133 14.04.2003 19:04 Uhr Seite 107

Содержание C55

Страница 1: ...guide guide to using your Siemens C55 Siemens C55 ...

Страница 2: ......

Страница 3: ...ll to texting a colleague You can also find out more about the wide range of services offered by Orange to keep you in touch and informed whether you re at work at home or abroad So that you can make your first call please take a few moments to register with Orange C55_UG_001_083 14 04 2003 19 32 Uhr Seite 1 ...

Страница 4: ...emove the SIM Card from its plastic surround by carefully pushing it out Its contacts are easily damaged so take care when doing this and try to avoid touching them 3 Insert the SIM Card into the slot so that the golden contacts are facing downwards and the cut off corner corresponds to the shape of the slot 4 Slide the metal catch down to secure the SIM Card in place insert your SIM Card SIM Card...

Страница 5: ... optimum performance Subsequent charges should be 2 hours if the battery is completely flat You can make calls whilst charging as long as you have registered with Orange 1 Plug your charger into a mains socket 2 Insert the lead into the socket on the base of your phone The battery indicator on the display will pulse whilst charging Do not remove the battery covers whilst charging 3 To remove the c...

Страница 6: ...ur usual route before you make any other calls While speaking with Business Customer Services you will be asked whether you wish to receive any marketing material from Orange By answering Yes Orange will keep you informed of any special offers or promotions which could save you money and make you aware of new services and products that could be useful to you If you answer No Orange will not commun...

Страница 7: ...all 07973 100 158 from any other phone before you make any other calls This only applies if your phone was not registered at the time you bought it acknowledging and deleting your SIM update 1 If your phone is switched on when the message arrives you will hear a tone and the symbol will appear in your display with the message New Text Message Received If your phone is switched off when your SIM up...

Страница 8: ...s from your laptop while on the move send a text message send a text message to several contacts at the same time or join them in a conference call conference call set up to eight profiles profiles to operate your phone in the most convenient way to suit your surroundings keep your hands free while you are on a call using the speakerphone speakerphone the C55 C55 the perfect corporate companion wi...

Страница 9: ...anage your contacts 3 5 Call your contacts quickly 4 decide how to manage your calls 4 1 Orange Answer Phone 4 1 Answer Phone Call Return 4 4 Line 2 4 4 Call Divert 5 messaging 5 1 Send a text message 5 1 Standard and predictive text input 5 3 Attach a picture to a message 5 3 Text message templates 5 4 Group Text Messaging 5 5 Reading a text message 6 Orange Multi Media services 6 1 Orange WAP Se...

Страница 10: ...time and calls 9 1 Set your phone s time and date 9 1 Organiser 9 4 Review your calls 10 ensure your phone is secure 10 1 Orange Care 10 2 SIM Card PIN 10 4 Babysitter 10 5 Call Barring 11 games and applications 11 1 Java 12 International services 12 1 International services 12 3 Select a network 13 reference 13 1 Safety 13 9 Radio waves and your phone 13 9 Paperwork 13 11 Orange Care terms and co...

Страница 11: ...introduction to introduction to your phone your phone Make your way around the menus Make a selection Auto keylock Menu map Symbols on your display 1 1 C55_UG_001_083 14 04 2003 19 38 Uhr Seite 9 ...

Страница 12: ...these change according to what you are doing you can customise the left soft key function see page 8 1 display loudspeaker power key press and hold to switch your phone on charger and headphone socket scroll keys to move through the menu options and to access your phonebook C55_UG_001_083 14 04 2003 19 38 Uhr Seite 10 ...

Страница 13: ...mply press make your selection The soft keys control how you choose a function On your display you will see what feature the soft key controls depending on what you are doing at the time So for example from the main display press the left soft key under New SMS to write a text message or press the right soft key under Menu to enter the main menu Note You can alter the menu option that appears over...

Страница 14: ...ox 8 Alarm clock 9 Appointments 10 Greetings 3 Groups 1 SMS to group 2 Call to group 3 Group setup 2 Records 1 Missed calls 2 Calls received 3 Calls dialled 4 Erase records 10 Information 1 Sport 2 Lifestyle 3 Finance 1 Messages 1 New SMS 2 Predefined text 3 Inbox 4 Outbox 5 Archive 6 SMS profiles 7 Voice message this feature can only be used when a headset is connected C55_UG_001_083 14 04 2003 1...

Страница 15: ...ternet 2 Games More 3 Bitmap viewer 4 Sound manager 6 Profiles 1 Normal envi 2 Quiet environ 3 Noisy environ 4 Car Kit 5 Headset 6 Name 7 Name 8 Aircraft mode 4 Organiser 1 Alarm clock 2 Appointments 3 Greetings 4 Notes 5 Missed alarms 6 Calculator 7 Currency conv 8 Voice command C55_UG_001_083 14 04 2003 19 48 Uhr Seite 13 ...

Страница 16: ...Function active Standard text input Predictive text input Call Open the in call menu Text message received No text messages can be received Answer Phone message received Unanswered call Change words when using predictive text input T9 abc Abc 123 1 5 Where do I go for help If you are having problems with your phone or would like to know more about Orange Business products and services please conta...

Страница 17: ...call Make a call Answer a call Answer a call Redial a number Redial a number Missed calls Missed calls Mute a call Mute a call Call Waiting Call Waiting Caller id Caller id 2 2 C55_UG_001_083 14 04 2003 19 48 Uhr Seite 15 ...

Страница 18: ...he number you want to call don t forget to use the full area code 1 press and hold this button to turn your phone on 3 press to make the call make a call 2 calls 2 1 C55_UG_001_083 14 04 2003 19 44 Uhr Seite 16 ...

Страница 19: ... your ring tone Press and hold at the main display to set your phone to silent mode Repeat to deactivate silent mode avoid accidental calls It s a good idea to lock the keypad to avoid making calls by mistake To lock the keys press and hold the key To unlock the keypad press and hold again C55_UG_001_083 14 04 2003 19 45 Uhr Seite 17 ...

Страница 20: ...To redial any of the previous 10 numbers dialled 1 Press once 2 Scroll through the phone numbers using the and keys 3 Press to dial your selected number You can also set up Automatic Redial so that your phone continually redials a number if it has been unable to establish a connection 1 Press Auto dial 2 Press Off or to turn off automatic redial call back a missed number straight away To call back...

Страница 21: ...rent calls at the same time When you are on a call answer a second call without ending the first using Call Waiting To activate Call Waiting 1 Press Menu to enter the main menu Scroll to and select Setup 2 Select Phone setup and then press Select to select Call Waiting 3 Select Set to activate Call Waiting The sound of two beeps when you are on a call indicates you have a second incoming call To a...

Страница 22: ... the held call know who is calling you or hide your number when you make a call Your Caller id identifies you to a person you are calling and identifies a caller to you To hide your number when calling another person simply dial 141 before the number To hide your number permanently call Business Customer Services on 158 from your Orange phone or 07973 100 158 from any other phone Whilst your numbe...

Страница 23: ...manage your manage your phonebook phonebook Store names and numbers Orange Directory Enquiries Manage your contacts Call your contacts quickly 3 3 C55_UG_001_083 14 04 2003 19 51 Uhr Seite 21 ...

Страница 24: ...d press To add a new entry to your phonebook 1 Press to open your phonebook 2 Scroll down to New Entry and press Select 3 Enter the number that you want to save Press when you have finished 4 Enter the name of the contact using the appropriate keys on the keypad See page 5 1 for information on text input 5 When you have finished press 6 You can choose to assign the contact to a group Press Change ...

Страница 25: ...ry need a number in a hurry The only thing that s changed is the number The only thing that s changed is the number The service is still the straightforward and The service is still the straightforward and efficient way to find the number you are after efficient way to find the number you are after W We ll find any listed UK business residential or Orange telephone number for you We ll text the Or...

Страница 26: ...r select As entry to send the contact to another person or As text to send a text message to the contact Animation Choose to assign a picture or animation to the contact which will show when you are on a call to that number Capacity Shows you how many spaces are available in your SIM Card and Mobile phonebooks and voice dialling picture and group features To make changes to a phonebook entry 1 Pre...

Страница 27: ...on to see a list of the contacts that you have assigned to the group Rename group Use this option to rename your group to make the contacts more easily recognisable Call to group If you are a pay monthly customer you can use this feature to call all the members of the group at once to a maximum of five people then link the calls into a Conference Call See page 7 1 for more details on Conference ca...

Страница 28: ... Record number of the contact that you want to call 2 Press and then press Your phone also has a voice recognition feature allowing you to make a call by saying the name of a contact You can assign up to 20 voice tags to numbers saved in your phonebook To assign a voice tag to a contact 1 Press to enter your phonebook and then scroll to the contact that you want to assign a voice tag to 2 Press Op...

Страница 29: ...ag for 2 Press Options then scroll to Voicedialling 3 Pressing Delete will delete the voice tag To listen to or re record the voice tag press Select 4 Press Record then Yes to re record the voice tag To make a call using voice dialling 1 Press and hold down at the main display and then say the voice tag 2 Your phone will call the contact 3 6 C55_UG_001_083 14 04 2003 19 51 Uhr Seite 27 ...

Страница 30: ...3 manage your phonebook 3 7 C55_UG_001_083 14 04 2003 19 51 Uhr Seite 28 ...

Страница 31: ... Answer Phone Orange Answer Phone Call Return Orange Answer Phone Call Return Line 2 Line 2 Call Divert Call Divert decide how to decide how to manage your calls manage your calls 4 4 C55_UG_001_083 14 04 2003 19 51 Uhr Seite 29 ...

Страница 32: ... messages that you have listened to for up to seven days 4 decide how to manage your calls Answer Phone Call Return Y You can use Answer Phone Call Return to to r return a call after someone has left a message on your Answer Phone without having to on your Answer Phone without having to r remember or make a note of their number To use Answer Phone Call Return 1 1 Listen to your Answer Phone messag...

Страница 33: ...to skip to the next message 9 to fast forward 10 seconds to return the call 0 for help personalising your Answer Phone greeting Your Answer Phone comes with a standard greeting but you can record your own personal greeting so your callers know they ve got through to you 1 Call your Answer Phone by pressing and holding the 1 key Listen to the simple steps and select option 3 then option 1 then opti...

Страница 34: ...r Phone messages from any other phone even while abroad To use this service you must set up an Answer Phone PIN To access your Answer Phone messages from any another phone or while abroad 1 Call 07973 100 123 from any phone 2 Enter your Orange number followed by the key 3 Enter your Answer Phone PIN followed by the key 4 Follow the simple steps to listen to your messages Note With recent improveme...

Страница 35: ...t remember to switch to Line 2 first If you call Answer Phone from Line 2 but have no messages you will automatically be connected to your Line 1 Answer Phone if you have messages To switch between Line 1 and Line 2 1 Press 0 at the main display 2 Select Line 1 2 Note Line 2 does not support Fax and Data You can receive but not send text messages from Line 2 when you can t take your calls why not ...

Страница 36: ...select Phone setup Scroll to and select Divert 2 Choose one of the divert options Scroll to and select Check status 3 The status of the divert will be displayed You can cancel your diverts at any time 1 Press Menu and scroll to Setup Press Select 2 Scroll to Phone setup and press Select and then select Divert 3 Choose one of the divert options Scroll to and select Clear 4 Your phone will communica...

Страница 37: ... messaging Send a text message Standard and predictive text input Attach a picture to a message Text message templates Group Text Messaging Reading a text message 5 5 C55_UG_001_083 14 04 2003 19 51 Uhr Seite 35 ...

Страница 38: ... phone then looks at the combination of letters entered and predicts what your word is For example to write the word orange you would press 6 7 2 6 4 and 3 once each Although while you are entering a word it may look strange as you near the end of it your phone will predict it for you If several options are found in the dictionary the most frequent one is displayed first To see the other suggestio...

Страница 39: ...act from your phonebook Alternatively press Group to send it to a group of contacts 5 Press OK Note The cost to send a text message depends on your Service Plan and you are charged for each person the message is sent to If you are abroad you will be charged an additional fee by the network you are using While writing a message you can access a number of text message options by pressing Options Sen...

Страница 40: ...achment or Load then Select if it is one of your own 5 Write and send the message as normal Note The cost of sending a picture or ring tone in a text message is equivalent to sending three standard text messages Pictures and sounds will only work with other compatible phones save time when sending a text message using templates Your phone comes with nine preset text message templates that you can ...

Страница 41: ...e time See page 3 4 for details on how to assign contacts to a group To send a message to a group 1 Write your message as usual then press Options and select Send 2 Press Group and then select the group of people that you want to send the message to Note The cost to send a text message depends on your Service Plan and you are charged for each person the message is sent to 5 4 How do I know whether...

Страница 42: ...ly Delay Automatically adds I ll be late to your reply Thanks Automatically adds Thank you to the reply When you have finished writing your message send it by pressing Select To manage your text messages 1 Once you have read the message press Options 2 Scroll through and choose from the following Reply Delete Send Forward the message to another person Edit Picture sound Lists pictures and sounds i...

Страница 43: ...ge Multi Media Orange Multi Media services services Orange WAP Services Setting your connection Orange Information menu Orange Voice Media Orange Text Media 6 6 C55_UG_001_083 14 04 2003 19 51 Uhr Seite 41 ...

Страница 44: ... share prices You can check the news and weather or simply relax and play games For more information on Multi Media services contact your company s Orange account holder or call 07973 100 158 Note If abroad the availability of this service depends on the network that you are using Availability of this service in the UK may depend upon network coverage C55_UG_001_083 14 04 2003 19 54 Uhr Seite 42 ...

Страница 45: ...you want to change your connection type here s what to do 1 Press Menu and scroll to Surf fun Press Select 2 Internet is highlighted Press Select 3 The Start menu will open up 4 Scroll to Profiles and press Select 5 Select either Orange Wap for a CSD connection or Orange GPRS Wap for a GPRS connection Note If you experience problems accessing GPRS when you are abroad you will need to select the Or...

Страница 46: ...Select Homepage is highlighted Press Select 3 The Orange homepage will open up automatically 4 Scroll down the page and press Select when you come to a link you want to visit 5 If you clicked on the Travel and Journey link the following screen will appear 6 To end your WAP session press and hold C55_UG_001_083 14 04 2003 19 55 Uhr Seite 44 ...

Страница 47: ...akes you to the Orange homepage Bookmarks Allows you to create a shortcut to your favourite sites Open link Enables you to enter a WAP address directly Please note that Orange cannot guarantee the quality of service Any queries regarding the operation of these services should be directed to the WAP sites in question Add bookmark Go to address Appearance settings Download settings To download addit...

Страница 48: ...it To go to a bookmark 1 Scroll to and press Select to access the Options menu Scroll to Bookmarks and press Select 2 Scroll to the bookmark you want to visit and press Go 6 5 What are my Orange GPRS WAP settings If you lose your settings simply copy them from this table Note You do not need to enter a Login name or Password for a GPRS connection Entries in the APN field are case sensitive option ...

Страница 49: ...ingle text message with the latest information All future Requests that you are sent regular updates on your chosen subject No more Cancels the All future option What are my Orange WAP settings If you lose your settings simply copy them from this table Note Entries in the Login name and Password fields are case sensitive option setting Profile name Orange WAP Parameters IP address 192 168 71 35 Po...

Страница 50: ...ce of 34p per minute excluding VAT to call 177 set up text alerts for financial and world news and other areas of interest To set up an Orange text alert simply call 277 free from your Orange phone 1 Call 277 2 Follow the voice prompts After setting up an alert you ll receive a text message every time there s an update about the subject you ve chosen To cancel an alert dial 277 and follow the prom...

Страница 51: ...keep working on keep working on the move the move Data and Fax modem Orange Answer Fax Conference Calling Orange Assistant Accessories 7 7 C55_UG_001_083 14 04 2003 19 55 Uhr Seite 49 ...

Страница 52: ...coming Data number in the boxes below Before you can install your C55 as a modem you must first choose how you wish to transfer data Choose from the following Orange Fax and Data Your phone is automatically configured to use a GSM connection You do not need to make a subscription to use this connection Orange GPRS Orange GPRS allows you to be permanently online whilst only being charged for any da...

Страница 53: ...range phone to store faxes until it is Orange phone to store faxes until it is convenient for you to print them Whenever convenient for you to print them Whenever a colleague or friend sends you a fax on your a colleague or friend sends you a fax on your personal Answer Fax number you will receive personal Answer Fax number you will receive a text message that tells you how many pages a text messa...

Страница 54: ... call as normal When the call connects press Menu and then select Hold to put the call on hold 2 Dial the number of the person you want to add to the conference call and press 3 Your first call will go on hold as your second call connects 4 Once your second call has connected open the in call menu by pressing Menu and scrolling to Conference Press Select 5 The two calls will be joined into a confe...

Страница 55: ...ad of an answer message and can person instead of an answer message and can r relay their messages to you quickly and easily There is no charge for the Call Divert to There is no charge for the Call Divert to Orange Assistant or for direct calls to Orange Orange Assistant or for direct calls to Orange Assistant You only pay for the messages that Assistant You only pay for the messages that you rec...

Страница 56: ...7 keep working on the move 7 5 C55_UG_001_083 14 04 2003 19 55 Uhr Seite 54 ...

Страница 57: ...set your phone to suit your needs suit your needs Voice commands Hotkeys Profiles Change your alert settings Voice memo Download ring tones Change your phone s appearance 8 8 C55_UG_001_083 14 04 2003 19 55 Uhr Seite 55 ...

Страница 58: ...n at the main display and then say the command have instant access to your favourite phone features at the touch of a button You can set your left soft key to access your most used feature 1 Briefly press the left soft key Press Change This opens up the list of functions to assign 2 Choose from the list of functions You can set keys 2 9 to act as hotkeys which take you straight to a phone number o...

Страница 59: ...this profile 3 To activate a profile press Activate Note The Car kit and headset options will only appear when they are connected You can change the details of all profiles except for Aircraft mode To do this 1 Scroll to the profile and press Options 2 Scroll to Change settings and press Select 3 Choose from the following options Ringer setting Choose to switch the ring tone On Off or Beep only Dy...

Страница 60: ...onment You can turn the ring tone On or Off or be alerted by a beep To change the ring tone type 1 Press Menu select Setup and then select Audio 2 Ringer setting is highlighted Press Select 3 Choose On Off or Beep and press Select If you set the ring tone to On you can also change your ring tone 1 Press Menu select Setup and then select Audio 2 Press Select Scroll to Ring tones and press Select 3 ...

Страница 61: ...eceive a call your phone will vibrate 1 Press Menu select Setup and then select Audio 2 Ringer setting is highlighted Press Select Scroll to Off and press Select 3 Scroll to Dynamic Vibra and press Select and then select the type of vibrating alert that you want Alternatively simply press and hold in the main display to switch silent alert on and off If you activate call screening your phone will ...

Страница 62: ... the recording in your Sound manager and press Play to remind yourself of the note use your phone to find and save new ring tones to make it truly your own You can download ring tones to your phone from WAP sites or receive them as text messages from friends who own compatible phones When you receive them you use your Sound manager to load the tone into your phone There is room for five new ring t...

Страница 63: ... the volume of the tone Delete Delete the ring tone from the phone memory Rename Rename the tone Attributes Opens a list of details about the tone Capacity Shows you how much memory you are using and have left in your phone change your phone s appearance to suit your mood You can change the appearance of your phone s display in a number of ways 1 Press Menu and select Setup Display is highlighted ...

Страница 64: ...change the typeface on your phone to large lettering Press Change to swap between large and small letters Illumination Press Change to choose between backlight on and off Contrast Use the and keys to adjust the contrast and press OK create a new phone any time you want Change the colour of your phone or add a personal pattern by simply changing its cover 1 Ensure that your phone is switched off an...

Страница 65: ...manage your time manage your time and calls and calls Set your phone s time and date Organiser Review your calls 9 9 C55_UG_001_083 14 04 2003 19 55 Uhr Seite 63 ...

Страница 66: ...press Select Choose either DD MM YYYY or MM DD YYYY use your phone s Organiser to remind yourself of important events Your C55 has a built in Organiser which allows you to set notes and alarms reminding you of your work commitments You can set an alarm to alert you only on work days which will sound even if your phone is switched off To set your alarm clock 1 Press Menu and scroll to Organiser Pre...

Страница 67: ...er in the Description tab 6 Press and select how often you want the reminder to recur then enter the date and time for the appointment and press Save You can save personal events using the Greetings menu in the same way Greetings are automatically preset to recur annually and you will be reminded twice 24 hours before the event and at the time of the event itself Once an Appointment or Greeting ha...

Страница 68: ... want to enter text Line feed Add a line break Clear text Delete the note Send Send the note to a compatible phone via text message See page 5 1 for more details on Text Messaging keep track of figures and finances using your Organiser Your phone s Organiser also has built in Calculator and Currency converter features To use your Calculator 1 Press Menu and scroll to Organiser Press Select 2 Scrol...

Страница 69: ...onvert and then press The conversion will be made Note After your first currency conversion you will need to press Options then select New Entry to convert between two new currencies find out who has called you and when Each time you make receive or miss a call your phone takes a note At any time you can access a list of the last 10 missed dialled or received calls to keep track of who you re talk...

Страница 70: ...ng View Shows the date time and duration of the call Correct no Allows you to edit the number Save no to Saves the number to your phonebook Delete Delete all Deletes all of the numbers in the list 9 manage your time and calls 9 5 C55_UG_001_083 14 04 2003 19 55 Uhr Seite 68 ...

Страница 71: ...ensure your phone ensure your phone is secure is secure Orange Care SIM Card PIN Babysitter Call Barring 10 10 C55_UG_001_083 14 04 2003 19 55 Uhr Seite 69 ...

Страница 72: ...as little as 5 per month Note Orange Care includes insurance and warranty which is subject to terms and conditions and exclusions as stated in chapter 13 To find out if you are covered by Orange Care or for more information call 158 free from your Orange phone Protecting your phone Accidents happen which is why we offer Orange Care However we do ask that you take good care of your phone and follow...

Страница 73: ... crime reference number or a lost property number if it is lost Once your claim is agreed Orange will despatch your replacement phone Please see section 13 1 in the Orange Care terms and conditions for more information manufacturer s warranty If you do not have Orange Care you still receive a 12 month manufacturer s warranty which covers you against phone faults Please call 158 for more details en...

Страница 74: ...er your new PIN number and press OK This number can be anything between four and eight digits long 6 Repeat the new code and press OK 7 You will see New PIN accepted 10 ensure your phone is secure 10 3 What if I enter the wrong PIN If you enter an incorrect SIM Card PIN or PIN2 three times in a row your SIM Card will block You will need a PUK personal unblocking key to unblock your SIM Card Call B...

Страница 75: ...o set Babysitter on or off 6 Enter the number to which calls are allowed or search for it by pressing Press Save Babysitter will be activated If you are using a new contact it will be saved to your phonebook 10 4 What are the security codes for Your Orange phone comes with a number of preset security codes Each code controls one of your phone s security features Use the table below to identify whi...

Страница 76: ...hone from making any outgoing international calls Outgoing international except home Stops your phone from making any outgoing international calls except to your home country All incoming Stops your phone from receiving any incoming calls When roaming Bars all calls while you are abroad Status check Checks with Orange to see what bars you have activated Clear all Cancels all of your Call barring s...

Страница 77: ...K again 6 Press Change to switch between On and Off avoid accidental calls by setting your keypad to lock automatically Your phone s keypad is preconfigured to lock automatically one minute after you last pressed a key To deactivate the automatic keypad lock 1 Press Menu and scroll to Setup Press Select 2 Scroll to Keys and press Select 3 Scroll to Auto key lock and press Change If the automatic k...

Страница 78: ...10 ensure your phone is secure 10 7 C55_UG_001_083 14 04 2003 19 55 Uhr Seite 76 ...

Страница 79: ...games and games and applications applications Java 11 11 C55_UG_001_083 14 04 2003 19 55 Uhr Seite 77 ...

Страница 80: ...pplication 1 Press Menu and scroll to Surf fun Press Select 2 Scroll to Games more and press Select 3 A list of games and applications will be displayed Scroll through the list which will include applications preset into your phone and links to new games and applications that can be downloaded via WAP 4 To use a game or application scroll to it and press Select To download a new game or applicatio...

Страница 81: ...International International services services International services Select a network 12 12 C55_UG_001_083 14 04 2003 19 55 Uhr Seite 79 ...

Страница 82: ...tes make it simple to work out exactly what you will be charged so you can stay in touch around the world Note To dial the international prefix press and hold 0 at the main display Press List for a list of international codes When travelling abroad always try to keep safety at the front of your mind 1 For safety and security always pack your Orange phone in your hand luggage and switch it off befo...

Страница 83: ...pon the partner network which you are logged into 3 If you have Line 2 we recommend that you divert all Line 2 calls to your Orange Answer Phone before you leave as this service is not available whilst you are abroad 4 Remove any temporary bars on international calls using the menu options on your phone 12 2 What are the international dialling codes I need to add to numbers when I am calling to or...

Страница 84: ...The availability of Orange products and services when roaming is dependent upon the partner network You cannot use Orange Assistant while abroad when you go abroad you need to select the partner network to use Orange has partnerships with a range of networks in a variety of countries When you go abroad you need to tell your phone to select a network 1 From the main display press Menu scroll to Set...

Страница 85: ...S Roaming Call Business Customer Services on 158 from your Orange phone or 07973 100 158 from any other phone to get an up to date list of foreign operators that support GPRS Roaming and the tariffs applicable to the Service Plan You can connect to GPRS services as if you are in the UK when you use it abroad more information For more information on International services contact your company s Ora...

Страница 86: ...12 5 12 International services C55_UG_084_133 14 04 2003 19 04 Uhr Seite 84 ...

Страница 87: ...ference reference Safety Radio waves and your phone Paperwork Orange Care terms and conditions Pay monthly terms and conditions Declaration of conformity 13 13 C55_UG_084_133 14 04 2003 19 04 Uhr Seite 85 ...

Страница 88: ...le Safety comes first and is the ultimate responsibility of the driver Therefore Orange recommend that you do not use your phone when driving unless you are using a personal handsfree car kit If you need to make or receive a call and you have a personal handsfree car kit make sure it is done sensibly using speed dialling or voice activation where possible and keeping calls brief and to a minimum I...

Страница 89: ...area over the air bag or in the air bag deployment area If a personal handsfree car kit is improperly installed and the air bag inflates serious injury could result Check regularly that all mobile phone equipment in your vehicle is mounted and operating properly Your mobile phone is a low power radio transmitter and receiver When it is switched on it receives and sends out radio frequency RF signa...

Страница 90: ...s possible Remember that your phone may be the only means of communication at the scene of an accident do not cut off the call until given permission to do so by the operator 7 one touch emergency dialling If your phone supports pre programmed one touch emergency dialling using the 9 key to call the emergency number may not be possible when you have restricted or barred outgoing calls from your ph...

Страница 91: ...umstances Note A valid SIM Card must be inserted in your phone in order to make emergency calls 8 operating environment Remember to follow any special regulations in force in any area and always turn off your phone wherever it is forbidden to use it or when it may cause interference or danger When connecting the phone or any accessory to another device read its user guide for detailed safety instr...

Страница 92: ...ons Always switch off your phone in health care facilities when any regulations posted in these areas instruct you to do so 12 aircraft safety Using your phone while in the air is prohibited Switch off your phone before boarding any aircraft The use of mobile telephones in an aircraft may be dangerous to the operation of the aircraft disrupt the mobile telephone network and is illegal Note Failure...

Страница 93: ...with the covers attached Never use a phone without a cover Remember to always make backup copies of all important data Your phone must be switched on to access games ring tone composer calendar calculator WAP infrared timer and other similar features Do not switch your phone on when mobile phone use is prohibited or when it may cause interference or danger The information or services you have acce...

Страница 94: ...ormance may only be achieved after two or three complete charge and discharge cycles The battery can be charged and discharged hundreds of times but it will eventually wear out When the operating time talk time and standby time is noticeably shorter than normal it is time to buy a new battery Temperature extremes may affect the ability of your battery to charge allow it to cool down or warm up fir...

Страница 95: ...ood operation times discharge an NiMH battery from time to time by leaving your phone switched on until it turns itself off Do not attempt to open the casing on your phone or its battery Non expert handling may damage it Do not drop knock or shake the phone Rough handling can break the internal circuit boards Do not use harsh chemicals cleaning solvents or strong detergents to clean your phone Wip...

Страница 96: ...ing as facilitator for conveying this information to our customers Orange is fulfilling its duty as a responsible retailer paperwork 14 day phone return The 14 day phone return only applies to new phones and excludes upgrades and reconditioned phones If you are unsatisfied with our service in any way you can return your phone within 14 days of purchase and we will reimburse you the cost of purchas...

Страница 97: ...related to Orange and its services or if you do not wish us to pass on your details to any other reputable organisations for sales and marketing purposes direct debit Direct Debit is the easiest way to pay your Orange bills combining control with peace of mind You ll still be sent a detailed monthly statement but you won t have to remember to send a cheque every month Plus you ll have 10 days afte...

Страница 98: ...rnatively visit the Orange website at www orange co uk business Orange Care terms and conditions 1 Interpretation 1 1 In these terms and conditions Insurance refers to the provisions of clause 3 and Warranty to the provisions of clause 7 together Insurance and Warranty are referred to as Orange Care 1 2 Orange Care is subject at all times to the provisions of these terms and conditions and does no...

Страница 99: ...is insurance which forms part of a master policy arranged by HSBC Insurance Brokers Limited on behalf of Orange This insurance is subject to the terms and conditions of the master policy a copy of which can be obtained from HSBC Insurance Brokers Limited Requests should be made in writing stating your Orange phone number 3 Cover for lost stolen and damaged phones Your phone is insured worldwide su...

Страница 100: ...3 5 You or any authorised user of the phone must at all times act with due care in looking after the phone and take all reasonable precautions to safeguard it against loss theft or damage An authorised user is the Orange registered customer other users officially notified to Orange by the customer and authorised by Orange the registered Customer s spouse partner members of his her immediate family...

Страница 101: ...ised user or any wilful act or neglect carried out at the direction or instigation of you or any authorised user 4 1 11 disregard of manufacturer s and or operating instructions 4 1 12 damage resulting from pressure waves caused by aircraft or other aerial devices travelling at sonic or supersonic speeds 4 1 13 war and hostilities 4 1 14 loss destruction or damage in Northern Ireland due to civil ...

Страница 102: ...t the replacement phone is of the same or similar specification 6 2 Replacement phones may be supplied from refurbished stock that have been tested and are fully functional 6 3 In the event of a claim you are only entitled to repair or replacement at the option of Orange of your phone There is no entitlement to any monetary settlement under the terms of the Orange Care insurance policy 6 4 The ins...

Страница 103: ...ave persistently failed to take reasonable care of your phone your cover may be cancelled 6 10 Orange may at its option require you to return your phone for examination before a replacement is supplied 6 11 If Orange has reasonable cause to believe you have made a fraudulent claim your cover will be cancelled 6 12 You must provide any assistance and or information that Orange reasonably requests i...

Страница 104: ...able endeavours to dispatch any replacement phone to you within 24 hours of agreeing to issue such replacement however for reasons beyond our control this may not always be possible 6 19 Orange will arrange with you a place and time period for any replacement phone to be delivered free of charge but we reserve the right to impose a charge if you are unavailable as agreed 6 20 Any replacement phone...

Страница 105: ...s subject to clause 7 3 unless you switch to a different service plan as indicated in clauses 11 2 and 11 6 8 2 Insurance cover may be purchased separately once the initial period of 12 months has expired 8 3 Where phones share an Orange Group Service Plan then each phone will be covered separately 9 Term Payments Pay monthly service plan with optional Orange Care 9 1 Where you are connected to a ...

Страница 106: ...ount then you may terminate Orange Care within the minimum term and it will not be necessary for the notice to expire on your bill date but in such event you will not be entitled to a refund of any premiums paid 9 7 Orange may negotiate renewals of the Insurance policy on your behalf and may change Insurer and vary the terms of the policy from time to time but if your rights under the policy are r...

Страница 107: ...nt no refund will be due 11 switching between service plans 11 1 In the event that you wish to switch from one pay monthly service plan to another both of which include Orange Care or from one pay monthly service plan to another both of which require Orange Care to be purchased as an optional extra then Orange Care will continue unaffected 11 2 In the event that you wish to switch from a pay month...

Страница 108: ...clause 8 1 calculated from the day your phone was first registered on the Orange network 11 6 In the event you switch from a pay monthly Service Plan inclusive of Orange Care to a pay as you go service plan Orange Care will automatically cease 11 7 In the event that you wish to switch from a pay monthly service plan for which Orange Care has been purchased as an optional extra Orange Care will aut...

Страница 109: ... dealt with you should write to HSBC Insurance Brokers Limited Quay West Trafford Wharf Road Manchester M17 1PL 13 3 If you remain dissatisfied HSBC Insurance Brokers as a member of the General Insurance Standards Council is also a member of a registered independent dispute resolution scheme They will advise you how you can contact this scheme 13 4 In so far as general insurance products are conce...

Страница 110: ...e administration charges Connection the process of giving you access to a Service Disconnection and Re connection have a corresponding meanings Contract the terms and conditions described in this leaflet which are binding on both you and Orange for each phone you connect to the Orange network Customer Literature printed matter published by Orange which provides information on Orange Services It ma...

Страница 111: ...arging unit and SIM which remains the property of Orange which is approved by Orange for connection to its Network Price Guide a publication which lists our current Charges and which is updated from time to time Price Plan a bundle of airtime and supplementary Services offered by Orange for an agreed monthly payment Registration our acceptance of your application for Services and our record of you...

Страница 112: ... to provide in the UK 3 1 We will take all reasonable steps to make all Services available to you at all times The Services are only available within the range of the base stations that make up our Network However please note that 3 1 2 the quality and availability of Services may sometimes be affected by factors outside our control such as local physical obstructions atmospheric conditions other ...

Страница 113: ...l remain in force until you ve paid everything you owe us At our discretion we may charge you for Re connection and removal of the Bar 3 3 2 We also reserve the right to Suspend Services if a complaint has been made against you The complaint will be thoroughly investigated and Services will remain suspended until we know the results of that investigation Any complaint you make will similarly be th...

Страница 114: ...ill remaining on your initial Minimum Term agreement except in the circumstances set out in Conditions 4 3 and 15 1 You ll be entitled to a rebate of 5 of that total if you terminate your Contract up to and including the first day of the eleventh month of the Minimum Term terminating your Contract because Orange has changed its terms 4 3 You may also terminate your Contract if we vary its terms re...

Страница 115: ...your bills from Orange on time 4 4 3 we have good reason for believing that any information you have given us is false or misleading 4 4 4 you become insolvent within the meaning of Section 123 of the Insolvency Act 1986 or bankrupt or if we have good reason for believing that you are unable to pay the Charges 4 4 5 in addition we may terminate your Contract at any time after the Minimum Term has ...

Страница 116: ...with equivalent Services by another network at no extra cost to you or 4 7 2 accept written notice from you that you wish to terminate your Contract In such cases we will refund any pre paid Charges that have not been used up termination and Line 2 4 8 Termination of your Contract for any reason connected with Line 1 will result in automatic termination of Line 2 5 after Termination what to do aft...

Страница 117: ... by you personally You will also be responsible for any extraordinary costs incurred in administering your Account including collecting any payments If your Service has been Disconnected either at your request or ours you will remain responsible for paying any outstanding Charges penalties for overdue payments 6 2 If payment is not made within 14 days of its due date we may charge interest on all ...

Страница 118: ...ffensive abusive indecent obscene or menacing nature 6 4 4 not cause nor knowingly allow others to cause any nuisance annoyance or inconvenience whether to us or to any of our customers by any means including the use of the Network for persistently sending unsolicited communications without reasonable cause 6 4 5 not act in a way whether knowingly or otherwise which will impair the operation of th...

Страница 119: ...t 9 1 By applying for Registration or for Orange Additional Services you undertake to provide your correct name address and other factual information You also confirm that 9 1 1 the person stated to be authorised to sign for a company or firm is duly authorised 9 1 2 any individual applying as a member of a company is of full contractual capacity and is able both to pay for the Services he or she ...

Страница 120: ...atively we may ask you to lodge a Deposit with us before we Connect you If you believe our assessment of you is incorrect we will review your eligibility However we cannot accept responsibility for the accuracy of information provided from the databases of credit reference agencies Nor can we accept any liability for the consequences of our declining to Connect you 11 deposits deposits are held fo...

Страница 121: ...lost stolen or damaged You will remain liable for all Charges incurred until you do so We will send you a replacement SIM Card as soon as reasonably practicable but we reserve the right to charge you for doing so your SIM Card and other networks 12 3 The SIM Card supplied with your Phone enables the Phone to work on our Network only with the exception of Phones which can access Roaming Services Ho...

Страница 122: ...s by giving us not less than 10 days notice before your Monthly Billing Date subject to the terms of any promotional offers you have accepted We do however reserve the right to vary the terms of this Contract from time to time and to make changes to your Price Plan We acknowledge that if we do increase the Charges withdraw Orange Additional Services or introduce new mandatory Charges or if your co...

Страница 123: ...u as having been given any information if it is either a included in a mailing addressed to you b in a text message sent by us to your Phone c communicated directly by any means 17 assignment of Contract and change of ownership of phone your Contract is personal to you 17 1 Your Contract is personal to you and you may not assign it However we may at our discretion allow you to a nominate a User ot...

Страница 124: ...lity up to a maximum of three thousand pounds per claim or a series of related claims for any loss or damage which is a direct financial loss b direct physical damage to or loss of property resulting from our breach of contract or negligence while providing Services factors beyond our control 18 3 We will not be liable to you if we are unable to perform an obligation or provide the Services to you...

Страница 125: ...registration c any disclosure required as a result of an order of any court of competent jurisdiction or by statutory authority delivering communications to you 19 3 All notices to be served in accordance with your Contract must be served by post or facsimile We can in addition serve notice to you by text message They will be deemed served 48 hours after they are sent or on earlier proof of delive...

Страница 126: ... interpreted in accordance with the Laws of England and Wales declaration of conformity Siemens Information and Communication mobile hereby declares that the phone described in this user guide is in compliance with the essential requirements and other relevant provisions of European Directive 1999 5 EC R TTE The declaration of conformity DoC concerned has been signed Please call the company hotlin...

Страница 127: ...index index index 14 14 C55_UG_084_133 14 04 2003 19 04 Uhr Seite 125 ...

Страница 128: ...Barring 10 5 Length 9 5 List 9 4 Make a 2 1 Mute 2 4 Waiting 2 4 Caller id 2 5 Conference calling 7 3 Currency converter 9 4 d Data and Fax modem 7 1 Dialling Voice 3 3 Divert a call 4 4 Directory Enquiries see Orange Directory Enquiries Download ring tones 8 5 e Emergency calls 13 3 f Fax and data see Orange Fax and Data g Games 11 1 GPRS 6 2 Greetings 9 2 Groups 3 4 14 index 14 1 C55_UG_084_133 ...

Страница 129: ...3 Missed calls 2 3 Mute 2 4 o Orange Answer Fax 7 2 Orange Answer Phone 4 1 Answer Phone Call Return 4 1 Answer Phone PIN 4 3 checking from any other phone 4 3 messages 4 1 personal greeting 4 2 shortcuts 4 2 Orange Assistant 7 4 Orange Care 10 1 Orange Directory Enquiries 3 2 Orange Fax and Data 7 1 Orange Text Media services 6 7 Orange Information menu 6 6 Orange 177 6 7 Orange 277 6 7 Organiser...

Страница 130: ...es 10 4 SIM Card PIN 10 2 Soft keys 1 1 Sound settings 8 3 Standard text mode 5 2 Switch your phone on 1 2 t Taking a second call 2 4 Text Media see Orange Text Media Text messages Attach a picture 5 3 Attach a ring tone 5 3 Group Text Messaging 5 4 Send 5 1 Templates 5 3 Write 5 1 Tones 8 3 v Voice commands 8 1 Voice dialling 3 5 Voice Media see Orange 177 Voice memo 8 5 Volume 2 2 w WAP 6 1 Book...

Страница 131: ...notes C55_UG_084_133 14 04 2003 19 04 Uhr Seite 129 ...

Страница 132: ...notes C55_UG_084_133 14 04 2003 19 04 Uhr Seite 130 ...

Страница 133: ...notes C55_UG_084_133 14 04 2003 19 04 Uhr Seite 131 ...

Страница 134: ...vices If you have a query about your phone or an Orange service contact your Orange account holder or call 07973 100 158 Orange Business Customer Services are available 24 hours a day seven days a week 365 days a year Alternatively visit the Orange website at www orange co uk business for more details The numbers in Orange can be called from any phone by adding the prefix 07973 100 Chargeable serv...

Страница 135: ...notes C55_UG_084_133 14 04 2003 19 04 Uhr Seite 133 ...

Страница 136: ......

Страница 137: ... withdrawn April 2003 Orange Personal Communications Services Limited 2003 Orange and wirefree and any other Orange product or service names referred to in this user guide are trade marks of Orange Personal Communications Services Limited Orange Personal Communications Services Limited PO Box 10 Patchway Bristol BS32 4BQ www orange co uk business PCN D0285 ISSUE 1 Z h 15 Produced by Clear the expl...

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