SICK TiM1 Series, Руководство по эксплуатации

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9 Troubleshooting
9.1 Errors
Possible errors and corrective actions are described in the table below for troubleshoot‐
ing. In the case of errors that cannot be rectified using the information below, please
contact the SICK Service department. To find your agency, see the back page of this
document.
NOTE
Before calling, make a note of all type label data such as type designation, serial
number, etc., to ensure faster assistance.
Errors are signaled by the red LED. The light pattern is determined by the cause of the
error. When an error is being displayed by the red LED, the green LED is always off.
Table 6: Flashing pattern of the red LED in the event of an error
LED light pattern (red) Cause of error/Rectification
1x long, 3x short Device function faulty: Check ambient conditions (temperature,
ambient light, vibration)
1x long, 5x short Contact Service, device is still operational
1x long, 7x short Contact Service, device is operational subject to restrictions
Long Device malfunction: Disconnect the device from the supply voltage
and restart. If malfunction persists: Contact Service.
Short Contact Service
9.2 Detecting and displaying errors
Error memory
The device has an error memory where its internal error states are recorded. The
content of the error memory is retained when the device is switched off and when the
“Restore Factory Settings” function is used.
The SOPAS ET software can be used to create a diagnostics report containing error
information (
Complete view, Configuration tab, Start Diagnosis button).
9.3 Information for the service case
You should collect and write down the following device information ahead of time if you
need to contact the manufacturer's service department:
• Information about the firmware version
• Information about the hardware
• Information about operating hours
The information can be called up in the SOPAS ET software ( Completion view, Device Info
tab).
9.4 Returns
b
Do not dispatch devices to the SICK Service department without consultation.
b
The device must be sent in the original packaging or an equivalent padded pack‐
aging.
TROUBLESHOOTING
9
8020631/1DWW/2022-08 | SICK O P E R A T I N G I N S T R U C T I O N S | TiM1xx 29
Subject to change without notice