10
Troubleshooting
Table 2: Troubleshooting
No.
Fail behavior
Cause
Action
1
No access to EventCam
Forgot password or IP
address of the EventCam
Push the
Reset
button for
10 s. This will reset to
factory settings. And you
can enter with standard IP
address 192.168.0.30 and
enter ‘Maintenance’ level
in SOPASair with the pass‐
word ‘maintenance’
2
Device not ready
No voltage supply
Check voltage supply
3
Device not ready - (Ready
LED blue, Recording LED
green)
Configuration Wizard not
finished correctly or miss‐
ing initial configuration
Open Configuration Wizard
in the browser and finish it
by pressing the button
Fin‐
ish
4
New Data
and
Event
LEDs
are lighting up blue
Device is overheating
Provide a cooler environ‐
ment and/or better heat
dissipation
5
Memory full.
Ready
LED is
lighting up blue
Internal device memory is
full
Download data and delete
them from device
6
Event not recorded
Trigger configuration (low/
high) incorrect; trigger
duration too short; device
still processing previous
event; memory full and/or
FTP transmission error;
device muted
Change trigger configura‐
tion (min. trigger duration
15 ms); shorten event
duration; verify if memory
is full; unmute device
7
FTP data transmission not
working
Cause noted in log file
Read cause of error in log
file; log file can be down‐
loaded in SOPASair
8a
Device cannot be muted by
pressing button
Mute button deactivated
Button can be activated via
SOPASair
8b
Device cannot be muted by
pressing button
Muting via pin is switched
on, which is preventing
muting via button
Deactivate muting via pin
in SOPASair
9
Image too bright/dark
Incorrect exposure setting
Switch on Automatic Expo‐
sure Control if it is switched
off or change manual expo‐
sure time.
If Automatic Exposure
Control is switched on,
increase/ reduce bright‐
ness.
10
Image is blurry
Object is moving too fast
Check exposure settings
11
Live view and other func‐
tionalities cannot be dis‐
played in SOPAS Air
Internet Explorer not sup‐
ported
Use Microsoft Edge 40,
Google Chrome 63 or Fire‐
fox 61 browser
TROUBLESHOOTING
10
8026260/2020-11-23 | SICK
T E C H N I C A L I N F O R M A T I O N | EventCam
13
Subject to change without notice
