Shure Incorporated
12/18
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Issue
Solution
General troubleshooting
Quit and re-start the app.
Reboot the computer.
Check for firmware update. Tap the three dots in the top right corner and select
About
MOTIV
>
Check
for
Update
Note:
Contact Shure Service and Repair if you continue to experience any issues.
Firmware Update
Take advantage of additional features and design enhancements by updating the firmware on your MOTIV Desktop Application
when prompted. A notification will appear when a firmware update is available. You have the option to download the update im-
mediately or at a later time.
Tip:
For best results, before updating the application, make sure that the microphone is connected to your computer. Do not
disconnect until the update is complete.
To access firmware update at a later time, tap the
three
dots
>
About
>
Check
for
Update
. Tap the caret icon and if the
available firmware package is newer than the current version, tap
Send to device. Contact Shure Service and Repair if you ex-
perience any issues.
Keep equipment connected during updates
Keep the MOTIV device connected to your mobile device when updating to ensure that there are no update issues.
System Requirements
System Requirements and Compatibility: Mac
MacOS 10.13 to 10.15
64 bit
Minimum 2 GB of RAM
Minimum 500 MB of hard disk space
System Requirements and Compatibility: Windows
Windows 10
64 bit
Minimum 2 GB of RAM
Minimum 500 MB of hard disk space
System Requirements and Compatibility: iOS
iOS:
iOS 12 and higher
iPhone:
iPhone 6 and higher
iPod Touch:
6th gen
