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29

Troubleshooting

Audio

Problem 

Indicator

Solution

Distorted audio

Channel Status LED = Flashing Red

• Set Analog Input to a lower level

Mix Output meter = Clipping

• Turn down master gain

No Audio/Faint Audio

Channel LEDs in Channel Meter mode (front 

panel) = Off

• Check cables

• Enable Phantom power for condenser microphones

• Check Input Gain Level

Mix Output meters = Off

• Ensure mix is unmuted

• Turn up Master volume knob

• Check channel routing from IntelliMix tab of the GUI

• Check Link Group and Network LEDs (see Link Groups).

Network

Problem

Indicator

Solution

Can't Connect to the GUI

Device not appearing in Shure Web Device 

Discovery application

• Ensure the mixer is powered

• Properly connect the Primary port to the computer's network

• Turn off other network interfaces not used to connect to the mixer 

(including WiFi)

• Check that DHCP server is functioning (if applicable)

• Ensure Bonjour is running on the PC

Device appears in Shure Discovery application, 

but web browser cannot connect to the device

• Download latest version of Adobe Flash

• Ensure PC and mixer are on the same subnet

GUI is taking a long time 

to load

Browser opens but the GUI is slow to load

• Set the computer gateway to 0.0.0.0

• Set the router to not send default gateway as a part of DHCP

• Manually set the computer to a static IP address on the same network as 

the mixer

GUI is slow

Indicators are moving slowly or not displaying 

in real time.

• Ensure that five or less windows are open to the same GUI

• Disable software meters from GUI Preferences tab

• See Network section for properly setting up the network

Network Audio and Link Groups

Problem 

Indicator

Solution

Network audio is missing 

or distorted

Network Audio LED

Green

• Check channel and mix gain

Flashing Green

• Ensure the mixer has a stable network connection

• Use Dante Controller software (DC) to verify channel subscriptions

Red

• Check master clock in DC

Off

• Use DC to properly route audio channels

No audio output for 

mixers in a Link Group

AutoMix Link LED

Green

• Turn up master gain control

• Check Global/Local setting for the Mix Outputs

 Flashing Green

• Wait until the group has reconfigured

Off

• Ensure the mixer has been assigned to a Link Group from the Link Group 

tab of the GUI

Hardware

Problem

Indicator

Solution

Can't make adjustments 

to the mixer

lockout

 LED = Red

• Press and hold lockout button on the back panel for 5 seconds to disable the lockout. 

• If the mixer is still locked, open the GUI and uncheck the Hardware Lockout button in the 

Preferences tab.

No LEDs are turning on

Power button = On

• Uncheck No Lights Mode from the GUI Preferences tab

Содержание IntelliMix SCM820-DAN-DB25

Страница 1: ...USER GUIDE 27A20290 Rev 4 2017 Shure Incorporated SCM820 Digital IntelliMix Automatic Mixer...

Страница 2: ...o Deixe dist ncias suficientes para ventila o adequada e instale de acordo com as instru es do fabricante 8 N O instale pr ximo de nenhuma fonte de calor tais como fogo aceso radiadores bocais de aqu...

Страница 3: ...de 11 Single or Dual Mixer Operation 11 Networking 12 Network Overview 12 Digital Audio Networking 12 Dante Software by Audinate 14 Dante Controller 14 Dante Virtual Soundcard 14 Application Examples...

Страница 4: ...ambient sound levels Smooth Smooth mode dynamically balances system gain between open and closed channels The system gain remains consistent by distributing gain across channels to equal one open cha...

Страница 5: ...Mix B or both for adjustment with the master knob and monitoring on the LED ring and headphone output Note When both Mix A and Mix B are selected the headphone output only monitors Mix A Mix Status In...

Страница 6: ...nal path See Configuring the Inputs and Outputs for details on direct output routing Chassis Ground Screw 1 8 Provides an optional connection for microphone shield wire to chassis ground IntelliMix Se...

Страница 7: ...B 9 18 24 36 48 60 0 gain limiter L R SUM gain low cut hi shelf meter push to solo hold to mute 1 2 3 4 5 6 7 8 A B HEADPHONE IntelliMix SCM820 AUX IN MASTER lockout power ethernet network audio autom...

Страница 8: ...i i i i i i i i i i i gain low cut hi shelf ch meter iiii i i i i i i i i i i i i i i i i gain low cut hi shelf ch meter iiii i i i i i i i i i i i i i i i i iiii i i i i i i i i i i i i i i i i 320 H...

Страница 9: ...lockout power ethernet network audio automix link dual mixer LIM A B 9 18 24 36 48 60 0 gain limiter L R SUM gain low cut hi shelf meter push to solo hold to mute 1 2 3 4 5 6 7 8 A B HEADPHONE Intell...

Страница 10: ...ix link dual mixer LIM A B 9 18 24 36 48 60 0 gain limiter L R SUM gain low cut hi shelf meter push to solo hold to mute 1 2 3 4 5 6 7 8 A B HEADPHONE 4 5 OUT L R mix a mix b AUX IN 7 gate IN mute ovr...

Страница 11: ...t the signal by 12 dB at 5 kHz with a slop of 12dB octave Direct and Mix Outputs Assign the Direct Outputs GUI Only Assign the Direct Output for each channel from the Output tab of the GUI Pre EQ Afte...

Страница 12: ...ssic Shure SCM810 automixer in its default settings It is renowned for fast acting seamless channel gating and consistent perceived ambient sound levels The Classic mode excels in most applications sp...

Страница 13: ...er operation by pressing the Dual Mixer button on the back panel or from GUI IntelliMix Tab Example Dual Mixer Applications Set Mix A to Classic mode for sound reinforcement and set Mix B to Smooth fo...

Страница 14: ...rements To network SCM820 mixers ensure the setup meets the following requirements Use shielded Cat5e cables or higher Cable runs limited to 100 m 328 ft Devices are on the same subnet Dante Network I...

Страница 15: ...60 0 gain limiter L R SUM gain low cut hi shelf meter push to solo hold to mute 1 2 3 4 5 6 7 8 A B HEADPHONE IntelliMix SCM820 AUX IN MASTER lockout power ethernet network audio automix link dual mi...

Страница 16: ...bit equipment is strongly recommended for Dante network If this is not possible configure the 100 Mbps network with the following guidelines Ensure the router has QoS enabled Latency settings are set...

Страница 17: ...channels appear at the mixer s Mix Outputs Aux Channel The aux channel can be set to Local or Global from GUI Inputs Tab Local Aux keeps the Aux signal from appearing on the mix output of other networ...

Страница 18: ...the chairperson s microphone activates all other microphones mute automatically Remote Channel Open Indicators Remote indicators can be used to indicate when a talker s microphone is on Connect the LE...

Страница 19: ...lacement of the microphones and or loudspeakers There are two basic ways in which to set up the DFR to reduce feedback the Ring Out Method and the Insurance Policy Method Ring Out Method With this met...

Страница 20: ...d held microphones In this situation feedback frequencies change drastically as the microphone user wanders the room or sound stage Both fixed and dynamic filters will automatically deepen as addition...

Страница 21: ...settings set the device password assign metering type and engage hardware lockout 2 Device List Displays the name of the mixer as set in the Preferences tab Click the drop down bar and select a device...

Страница 22: ...two indicators illuminate green when the channel is open to that mix bus Mix A or Mix B When set to Dual Mixer the A and B indicators function separately for each mix 9 Clip Indicator Illuminates when...

Страница 23: ...Tab 6 Routing Routes the channel to the Mix A or Mix B output The routing options depend on the Mixer Type Single Mixer Type the channel can route to both or neither mixes Dual Mixer Type the channel...

Страница 24: ...enuation Last Mic Lock On and NOMA are disabled in this setting 18 Off Attenuation Sets the amount of attenuation applied to closed channels This is disabled when the Gain Scaling is set to Adaptive 1...

Страница 25: ...lect High Q default or Low Q from the drop down menu High Q 1 70th octave Q 101 Low Q 1 40 octave Q 58 10 New Filter Q This selection designates the width of each new filter as it is deployed by DFR 1...

Страница 26: ...70 octave or 100 99Q to very wide 4 octaves or 0 27 Q Gain Sets boost or cut of the EQ setting from 18 to 18 dB 8 DFR Enable Disable Button When DFR is assigned from the DFR tab an enable disable butt...

Страница 27: ...Auto Link enabled When a device is placed in a group it will automatically configure the unit to the group s settings 3 Stand Alone Devices List Displays all mixers that function independently of a l...

Страница 28: ...telliMix Metering Changes the GUI Input meters to display IntelliMix attenuation applied in realtime as displayed with an orange meter Channels that gate open will display more gain than channels that...

Страница 29: ...rm 3 Select Apply to set the password Once a password is set any user can log on as a Guest to view the GUI without changing settings To clear a password and allow anyone full editing rights 1 Log on...

Страница 30: ...he GUI 4 Language Sets the language of the GUI This setting is saved to the computer s cookies Event Log The event log provides a detailed account of mixer activity from the moment the mixer is powere...

Страница 31: ...et the router to not send default gateway as a part of DHCP Manually set the computer to a static IP address on the same network as the mixer GUI is slow Indicators are moving slowly or not displaying...

Страница 32: ...ror Code 1 2 3 4 5 6 7 8 Front Panel Error Messages An error message is generated on the Channel LED rings when operating or environmental conditions occur that could potentially harm the mixer These...

Страница 33: ...utput Level Impedance Balanced 150 20 dBV Headphone Output 6 35 mm 1 4 TRS 100 mW 350 dual mono will drive stereo phones Digital Signal Processing AD DA Converter 24 bit 48 kHz 113 dB dynamic range ty...

Страница 34: ...n 5353 udp mDNS Required for device discovery Open 5568 udp SDT Required for inter device communication Open 8023 tcp Telnet Debug console interface Password 8180 tcp Flash Required for web GUI Open 8...

Страница 35: ...tom dual mixer 0dB mic 30dB mic phm 48 VDC CH 46dB reset CHANNEL INTELLIMIX B CC B 0E DD AA 00 auto link gate IN Aux Out mute ovrd gnd L R L 1 14 25 13 R GATE OUT LOGIC GROUND MUTE IN OR OVERRIDE IN 1...

Страница 36: ......

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