ShoreTel® IP Phone 655 Quick Reference
PN 800-1470-01
ShoreTel, Inc., 960 Stewart Drive Sunnyvale, California 94085 USA Phone: +1.408.331.3300 +1.800.425.9385 Fax: +1.408.331.3333 www.shoretel.com
This product is covered by one or more of the following patents: United States patent 6,996,059, United States patent 7,003,091, United States patent 7,167,486, United States patent 7,356,129,
Canadian patent 2,316,558, United States patent 7,379,540, and United States patent 7,386,114, United States patent 7,450,574 and United States patent 7,450,703. This product is also covered by
other pending patent applications. ShoreTel, Inc. All rights reserved.
Onhook Dialing
Enter digits via the dial pad.
A dial tone is not heard.
Transferring Calls
To transfer a call:
1. Touch the call tab.
2. Touch
Transfer
.
3. Enter the name or number of the
person to whom to transfer the
call.
4. Choose one of the following:
Consult:
Consult with the selected
party before transferring the call.
Transfer:
Transfer the call.
Intercom:
Transfer the call to the
Intercom.
To Voicemail:
Transfer the call to
voicemail of the selected party.
Managing your Voice Mail
Access your voice mail by pressing the
voice mail icon on the Application
toolbar or through the Application
Gallery.
1. Enter
your
password.
2. Press the voice mail you want to
listen to.
3. Use the directional icons to move
forward, backward, and pause the
message.
4. Press the Save, Delete, Call Back,
or Reply key.
Setting Call Handling Mode
You can change your Call Handling
Mode by pressing the Call Handling
Mode on the Main Display area or
by pressing Phone options in the
Application Gallery.
Initiating Conference Calls
To initiate a conference call:
1. Touch the call tab.
2. Touch
Conf/Join
.
3. Enter the number or name of the
person to join the conference.
4. Choose one of the following:
Consult:
Consult with the selected
party.
Conference:
Conference the selected
party.
You can conference up to 5 other
member into the conference.
Incoming Call
When you receive a call, the LED blinks
green and the line appearance tab
expands to show information about the
caller.
You have the option to answer the call
or transfer the caller to your voice mail.
Replying to Voice Mail
1. Select the voice mail to respond to.
2. Press
Reply
. Record your reply by
pressing the red record button.
3. Choose to send the message as
urgent, private, or ask for return
receipt.
4. Press
Send
.
Press the
Play
button to listen to your
recording before sending the message.
Configuring Call Handling
Mode
1. Choose Call Handling Mode
option.
2. Press the arrow key to the right of
the option.
3. Choose an option for forwarding
calls if you are not available.
4. Enter the forwarding destination.
Call Management
During the call, touch the connected
call tab and a number of option
appear.
To con
fi
gure a Call Handling mode:
