ShoreTel IP Phone 230/230g
Whisper Page
1
ShoreTel IP Phone 230/230g
User Guide
35
An incoming call for a monitored extension appears on your phone like this (below):
You can pick up the call while it is ringing by pressing the custom key or by pressing the
Answer
soft
key. You can send it to the monitored extension's voice mail by pressing
To VM
. You can also answer
a call after the owner of the monitored extension has put it on hold by pressing the
Pickup
soft key.
When you put a call that has come in to the monitored extension on hold, the call is parked on the
owner's phone, so that either of you may pick up the call again.
The system administrator can configure your monitored extensions to deliver Caller ID on inbound call,
display Caller ID on active calls, turn on, turn off or delay the ringing on inbound calls.
Whisper Page
With the appropriate permissions (set by your system administrator for both your phone and the target
phone), the Whisper Page feature lets you break into an active call in order to speak with an internal
user. This occurs without the remote caller hearing the interruption and without you hearing the remote
caller.
To issue a Whisper Page to another user who is on a call, dial
, plus the extension of that
user. Note that the recipient must be on an IP110, IP210, IP212k, IP230/230g, IP530, IP560/560g, of
IP565 handset. If a Whisper Page call is sent to any other phone (e.g., IP100, SoftPhone, or analog
phone) the call will be treated as an intercom call.
Picking Up the Night Bell
A night bell, when activated by your system administrator, allows calls to route to an extension that will
ring on an overhead speaker. This feature can be convenient for off-hours when a caller needs to
speak with anyone at a site.
Note
If you use the Whisper Page feature often, you should have your system administrator configure a
custom key to provide one-button Whisper Page operation. See
Programming Your Custom Buttons
on page 25 for more information.
Caller
Caller’s
number
Monitored
extension
Monitored
Extension
