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When you put a call that has come in to the monitored extension on hold, the
call is parked on the owner's phone, so that either of you may pick up the call
again.
The system administrator can configure your monitored extensions to deliver
Caller ID on inbound call, display Caller ID on active calls, turn on, turn off or
delay the ringing on inbound calls.
Whisper Page
With the appropriate permissions (set by your system administrator for both
your phone and the target phone), the Whisper Page feature lets you break
into an active call in order to speak with an internal user. This occurs without
the remote caller hearing the interruption and without you hearing the remote
caller.
To issue a Whisper Page to another user who is on a call, enter
, plus
the extension of that user. Note that the recipient must be on a ShoreTel IP
phone (except the IP100). If a Whisper Page call is sent to any other phone
(e.g., IP100, SoftPhone, or analog phone) the call will be treated as an
intercom call.
NOTE
If you use the Whisper Page feature often, you should have your
system administrator configure a custom key to provide one-button
Whisper Page operation. See “Programming Your Custom Buttons” on
page -26 for more information.
Picking Up the Night Bell
A night bell, when activated by your system administrator, allows calls to
route to an extension that will ring on an overhead speaker. This feature can
be convenient for off-hours when a caller needs to speak with anyone at a site.
If you have access to the night bell function (set by your system
administrator), enter
to answer the call at your site.
If you hear an error tone when you try to pick up the night bell, the night bell
may not be configured at your site or you may not have the necessary
permissions. Contact your system administrator if this occurs.
NOTE
If you use the Night Bell feature often, you should have your system
administrator configure a custom key to provide one-button Night Bell
operation. See “Programming Your Custom Buttons” on page -26 for
more information.
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