18
TROUBLESHOOTING
Problem:
Your system is notifying your callers that your mailbox has exceeded
its limit and is unable to accept new messages.
Solution:
The voice mail system includes recently deleted messages still
resident in the mailbox in the total count. If your mailbox is full, first purge
any backlog of deleted messages:
Step 1
At the Main Menu prompt, press
.
Step 2
Press
to remove deleted messages.
Step 3
Press
to confirm deletion.
Problem:
Your display reads "No Service."
Solution:
Your phone is temporarily inoperable. Contact your administrator.
Problem:
Your display is blank.
Solution:
You have no power. Contact your administrator.
Viewing Phone Information
To view information about your phone, such as IP address, subnet mask,
version, and MAC address, follow these steps:
Step 1
With the phone on hook, press
.
The LED should
not
light and you shouldn't hear any tones;
if this isn't the case, lift and replace the handset.
Step 2
Dial the digits on the keypad that correspond with I-N-F-O,
then press
.
