15
SECTION 5: SHOR-LINE CUSTOMER INFORMATION
V. RECEIVING AND INSPECTING SHIPMENTS
INTRODUCTION
When preparing for transport, Shor-Line and a carrier inspected
product quality and count. Because problems occur during
transit, Shor-Line offers you best practices for receiving,
inspecting, and unpacking your merchandise.
Please help us file claims and protect yourself by applying the
following practices.
Failure to concur can result in you
owning damaged products.
Important:
•
After fifteen (15) calendar days of receipt of merchandise,
Shor-Line’s FREIGHT CLAIM & PRODUCT RECOVERY
POLICY becomes void.
A) AT TIME OF DELIVERY
1.
VERIFY COUNT
- Check the number of pieces (shipping
containers, cartons, etc.) received against the number listed
on carrier’s delivery receipt (i.e. Bill of Lading).
If no discrepancy:
•
Go to: 2. INSPECT CONTAINERS FOR DAMAGE
If discrepancy (shortage):
•
Write the number of pieces not delivered AND number of
pieces delivered on all copies of delivery receipt.
•
Confirm the shortage by having driver sign all copies of
the delivery receipt. Retain a copy to file a claim for loss.
•
Initiate carrier inspection and recovery processes:
−
lf Shor-Line’s carrier delivered freight, call our Shor-Line
Technical Services Department immediately and we’ll
replace missing freight.
−
lf customer-selected carrier delivered freight, contact
carrier and initiate inspection and claim processes.
2.
INSPECT CONTAINERS FOR DAMAGE
- Thoroughly
examine each shipping container for visible damage.
If no visible damage
(containers are not crushed, torn, wet,
or otherwise damaged):
•
Accept the shipment, retain copy of delivery receipt, and
continue to next page: B) AFTER ACCEPTANCE OF
FREIGHT
lf minor visible damage:
•
Describe damage to container(s) in detail AND write
“subject to damages discovered”
on all copies of delivery
receipt. This is critical for freight claims.
•
Confirm your notation by having driver sign all copies of
the delivery receipt.
•
Accept the shipment, retain copy of delivery receipt, and
continue to next page: B) AFTER ACCEPTANCE OF
FREIGHT
2.
INSPECT CONTAINERS FOR DAMAGE
- continued
lf severe visible damage:
•
Write the number of containers damaged and describe
damage to container(s) on all copies of delivery receipt.
•
Ask driver to inspect merchandise with you
and open
container immediately. If driver will not inspect freight and
leaves premise,
−
Write
“Driver will not inspect merchandise”
AND
“Subject to concealed damage”
on all copies of delivery
receipt.
−
Have the driver sign to confirm your notation and keep a
copy of the delivery receipt to file a claim.
−
Continue to next page: B) AFTER ACCEPTANCE OF
FREIGHT
•
Describe, in detail, all visible damage to merchandise on
all copies of delivery receipt.
•
Write
“Subject to damages discovered”
on all copies of
delivery receipt
and sign.
•
Have the driver sign to confirm your notation on all copies
of delivery receipt.
•
Keep a copy of the delivery receipt to file a claim.
•
Initiate carrier inspection and recovery processes:
lf Shor-Line’s carrier delivered freight:
−
Call our Shor-Line Technical Services Department
immediately and we’ll replace or fix product to your
satisfaction. Our team will coordinate product return
and/or repair pursuant to our PRODUCT RETURN
POLICY and PRODUCT REPAIR POLICY.
−
We’ll request documentation from you, coordinate future
site inspection with carrier, and prepare you for site
inspection. Reference next page: C) SUPPORT
DURING SITE INSPECTION.
lf customer-selected carrier delivered freight:
−
Decide if you want to accept or reject the entire
shipment. You may have the option to accept and reject
parts of the shipment. Speak with carrier.*
−
Write the number of pieces you accept AND number of
pieces you reject on all copies of delivery receipt.
−
Contact carrier and initiate inspection and claim
processes.
−
Continue to next page.
*
If the carrier abandons the merchandise (fails or refuses
to return shipment), consult your legal counsel regarding
disposition.
Содержание CAT CONDO
Страница 2: ...2...
