10
Warranty Terms
1. The Device’s warranty term is 24 (twenty four) months, beginning since the date of
purchase by the End User. The Manufacturer is not responsible for extra warranty terms by
the Еnd Seller.
2. The Warranty is valid for the territory of EU. The warranty is applicable in compliance with all
relevant laws and users’ rights protections. The purchaser of the Device is entitled to exercise
his/her rights in accordance with all applicable laws and regulations.
3. Warranty terms are provided by Allterco Robotics EOOD (referred hereinafter as the
Manufacturer), incorporated under the Bulgarian law, with address of registration 109 Bulgaria
Blvd, floor 8, Triaditsa Region, Sofia 1404, Bulgaria, registered with the Commercial Register
kept by the Bulgarian Ministry of Justice’s Registry Agency under Unified Identity Code (UIC)
202320104.
4. Claims regarding the Conformity of the Device with the terms of the contract of sale shall
be addressed to the Seller, in accordance with its terms of sale.
5. Claims regarding damages such as death or body injury, deterioration or damages to
objects different from the defective product, caused by a defective product, are to be claimed
against the Manufacturer using the contact data of the Manufacturer’s company.
6. The User may contact the Manufacturer via e-mail at
for operational
problems that may be resolved remotely. It is recommended that the User contact the
Manufacturer before sending the Device for servicing.
7. The terms of removing defects depends on the commercial terms of the Seller. The
Manufacturer is not responsible for untimely servicing of the Device or for faulty repairs
carried out by unauthorized service.
8. When exercising their rights under this warranty, the User must provide the Device with the
following documents: receipt and valid warranty card with date of purchase.
9. After a warranty repair has been carried out, the warranty period is extended for that period.
10. The warranty does NOT cover any damages to the Device which occur in the following
circumstances:
• When the Device has been used or wired inappropriately, including electric shock, short
circuit or other problems in the power supply, the power grid or the radio network.
• When there has been a self-repair attempt, faulty (de)installation, modification, or
readjustment of the Device by unauthorized persons.18
