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www.sharkclean.eu/uk
Freephone: 0800 862 0453
Troubleshooting Guide
PROBLEM
POSSIBLE REASONS & SOLUTIONS
The Professional SLIM
Steam Pocket
®
Mop will not
turn-on.
Your steam mop should be securely plugged into an electrical outlet only.
Check your fuse or breaker.
If your unit still does not work, give us a call at:
Freephone 0800 862 0453.
The unit will not make
steam.
Is there water in the water tank? If not, add water to your steam mop following
instructions on page 4.
If the unit still doesn’t make steam, follow the decalcification instructions on page 9.
Cannot select steam
setting/flashing blue light
remains on.
If you have already plugged in your unit, unplug and try a different outlet. This
may reset the Standby mode.
Add water to the tank and press the
STEAM CONTROL
button to select a
steam setting.
If your unit still does not work, call
0800 862 0453
.
The Professional SLIM
Steam Pocket
®
Mop leaves
water on the floor.
Check to see if your cleaning pocket is soaked through. We recommend you
unplug the steam mop and change the cleaning pocket.
Make sure the cleaning pocket is attached correctly.
The Professional SLIM
Steam Pocket
®
Mop left a
white spot on the floor.
Do not leave your steam mop on the floor with a damp or wet cleaning pocket.
If you’re using tap water we recommend switching to distilled water.
Make sure the cap is securely on the water tank.
Floors are cloudy, streaky
or spotty after steaming.
The cleaning pocket might be dirty, change the cleaning pocket.
If you washed the cleaning pocket with powder detergent, then it might be ruined.
You might have left the mop in the same spot for too long. Do you have hard
water? If you do, you might want to switch to distilled water.
This might be leftover from past cleaners used on the floor surface. Use the
steam mop a few more times and see if the leftover cloudiness is removed. If
this does not work, we suggest rinsing the floor with water, letting it dry, and
then steam mopping again with a clean pocket. One or more rinses generally
removes the residue. A more stubborn case may require you to rinse the floor
with a mix of one part vinegar and two parts water.
The Professional SLIM
Steam Pocket
®
Mop is hard
to push.
Make sure the cleaning pocket is attached correctly.
Check to see if the cleaning pocket is excessively dirty. Replace if the cleaning
pocket is too dirty or wet.
Notes
