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BASIC  TROUBLE-SHOOTING 

TROUBLE  SHOOTING 

 

 
 

Trouble-shooting 

Item 

Failure Symptom 

Trouble-shooting 

System no boot, Power LED 
off 

1.  1. Verify that the 19V Power adapter is connected to the unit 

2. Replace 19V Power Adapter 
3. Replace Motherboard 

System no boot, continuous 
abnormal beeping sound 

1. Verify that RAM is inserted properly 
2. Replace RAM 

1.  3. Replace Motherboard 

System POST with a short 
beep sound and without boot 
screen 

1. Clearing the CMOS 
2. Replace Motherboard 

System working after 1

– 5 min 

Fan run then full speed, on 
boot 
 

1.  1. Clearing the CMOS 

2. Swap EPROM 
3. Replace RAM 

2.  4. Replace Motherboard 

HDD is not working 

1. Load optimized defaults in BIOS and restart 

1. 

2. Replace parts in below order: HDD, HDD cable, HDD power cable 

USB does not respond 

1. Verify that the USB device is connected to the unit 
2. Load optimized default in BIOS and restart 

1.  3. Replace Motherboard 

No output from Audio 
Line-out/MIC input have no 
action 

1. Use other device for cross checking 
2. Load optimized default in BIOS and restart 
3. Replace Motherboard 

No Display but system with 
boot 

2.  1. Verify that the VGA cable is connected to the unit 
3.  2. Verify that the VGA cable is connected to monitor 
4.  3. Replace VGA Cable 
5.  4. Replace monitor 

5. Replace Motherboard 

LAN does not work 

1. Check if the server connection is normal 
2. Verify RJ45 LAN cable connection status 
3. Check if the LAN driver is normal 
4. Replace Motherboard 

10 

PUSB, No power output 

1. Verify PUSB cable connection status 
2. Replace installed device 
3. Replace Motherboard 

11 

COM port does not respond 

1. Load optimized default in BIOS and restart 
2. Replace Motherboard 

12 

Cash Drawer does not   
respond 

1.Use other cash drawer for cross checking 
2. Load optimized defaults in BIOS and restart 

2. 

3. Replace Motherboard 

13 

12V/DC Output, No Power 

1.  1. Verify that the device is connected to the unit 

2. Replace Cable 
3. Replace device   
4. Replace Motherboard 

Содержание RZ-E601

Страница 1: ...Sharp AIO POS RZ E601 RZ E701 Service Guide Release Version 0 2 Dec 2017 ...

Страница 2: ...nector 5 1 I O Connector 5 2 Jumper Setting 6 3 Holder Pin Assignmentn 8 BASIC TROUBLE SHOOTING 11 1 TROUBLE SHOOTING 11 2 SYSTEM PREPARATION FOR TROUBLE SHOOTING 12 Peripherals Installation Guide 15 1 VFD installation guide 15 2 MSR iButton and MSR for JP installation guide 16 3 MSR installation guide 18 4 2nd display installation guide 20 BIOS update procedure 23 ...

Страница 3: ...3 Pin Assignment Jumper Setting Motherboard Placement ...

Страница 4: ...4 Motherboard I O Ports ...

Страница 5: ...5 Special Pin Assignment Connectors Connector J1 Note Pin 1 is selected by BIOS for COM1 and COM2 Pin Assignment Connector MPCIE1 Note miniPCIe mSATA functions are selected by JMPCIE1 Pin Assignment ...

Страница 6: ...Setting Jumper location CMOS1 Setting drawing descriptions Jumper location JCD1 Setting drawing descriptions Jumper location JMPCIE1 Setting drawing descriptions Jumper location JLVDS1 Setting drawing descriptions ...

Страница 7: ...7 Jumper location JCOM5 Setting drawing descriptions ...

Страница 8: ... SATA_PWR1 Setting drawing descriptions Pin Pin definition 1 12V 2 Ground 3 Ground 4 VCC5 Function Supply SATA power 5V and 12V Header location H_USB1 H_USB2 H_USB3 Setting drawing descriptions Pin Pin definition 1 5V_Standby 2 USBN 3 USBP 4 Ground Function Internal USB header Header location SPK1 Setting drawing descriptions Pin Pin definition 1 SPK_R 2 SPK_R 3 SPK_L 4 SPK_L Function Speaker head...

Страница 9: ...riptions Pin Pin definition Pin Pin definition 1 DCD 2 DSR 3 RXD 4 RTS 5 TXD 6 CTS 7 DTR 8 RI 9 Ground 10 Key Function Internal COM header Header location FP1 for RZ E701 Setting drawing descriptions Pin Pin definition Pin Pin definition 1 NC 2 Ground 3 SUSLED_N 4 HDDLED_N 5 3VSB 6 LAN_LED 7 SMBDATA 8 SMBCLK 9 PWR_SW_N 10 Ground 11 VCC3 12 OSD_INT_L Function Front panel header ...

Страница 10: ..._DATA0P 21 Ground 22 Ground 23 LVDSB_DATA1N 24 LVDSB_DATA2N 25 LVDSB_DATA1P 26 LVDSB_DATA2P 27 Ground 28 Ground 29 LVDSB_CLKN 30 LVDSB_DATA3N 31 LVDSB_CLKP 32 LVDSB_DATA3P 33 NC 34 Ground 35 DDC_SCL 36 Ground 37 DDC_SDA 38 VCC_LCD 39 NC 40 VCC_LCD Function Panel s LVDS signal header Warning T o prevent damage to your external devices caused by the wrong voltage output please DO NOT change the sett...

Страница 11: ...and restart 1 3 Replace Motherboard 7 No output from Audio Line out MIC input have no action 1 Use other device for cross checking 2 Load optimized default in BIOS and restart 3 Replace Motherboard 8 No Display but system with boot 2 1 Verify that the VGA cable is connected to the unit 3 2 Verify that the VGA cable is connected to monitor 4 3 Replace VGA Cable 5 4 Replace monitor 5 Replace Motherb...

Страница 12: ...12 SYSTEM PREPARATION FOR TROUBLE SHOOTING 1 0 Removal of Stand HDD and Rear Cover 1 1 Release the thumb screw and remove the stand from system unit 1 2Remove HDD 1 3 Remove Rear Cover screws ...

Страница 13: ...13 2 0 LCD panel replacement 2 1 1 Remove PCAP touch FPC tail RZ E701 2 1 2 Remove Resitive touch FPC tail RZ E601 E606 E606SC 2 2 Remove screws 2 3 Remove panel screws ...

Страница 14: ...14 3 0 PCBA replacement 3 1 Remove heat sink 3 2 Remove cables 3 3 Remove screws and RAM ...

Страница 15: ...erals Installation Guide VFD installation guide model name RZ E1DP1 1 To Connect POS and VFD cables be careful the cables colour that are connected should be matching Insert cable into POS hole Lock 4pcs screws ...

Страница 16: ...n guide on POS Right side 1 Connecting POS and MSR slim iButton cable 2 bundles be careful the cable colours that are connected should be matching 2 Connecting POS and MSR JP cable 1 bundle be careful the cable colours that are connected should be matching Insert cable into POS hole ...

Страница 17: ...17 Lock screw 2 pcs Assemble COVER ...

Страница 18: ...Z E1MR1 Insert cable into POS hole Note that the grounding wire position should not exceed the lower edge of this line otherwise it will affect the assembly Connecting POS and MSR cable be careful the cable colours that are connected should be matching Insert cable into POS hole ...

Страница 19: ...19 fixing clip Lock screw 2 pcs Assemble MSR COVER ...

Страница 20: ...20 2nd display installation guide model name RZ E1DP3 1 Bend stand cover frame and remove it 2 After removing stand cover frame 3 cable routing ...

Страница 21: ...21 4 M4 screw 4pcs 5 cable routing and m3 screw 4pcs ...

Страница 22: ...22 6 plug in I O connector ...

Страница 23: ...23 7 cable routing with Stand cover stand cover ...

Страница 24: ...24 8 Put the cushion on RZ E1DP3 To avoid to pinch a hand Move the hinge of RZ E1DP3 to back side Hinge Fit to center Cushion Fitting line Fitting line Upper edge of hinge plate Hinge Plate ...

Страница 25: ...25 Cushion Note Remove dust on putting surface Fits the upper edge of cushion to the upper edge of hinge plate Puts the cushion ...

Страница 26: ...15 C4B 2 Ensure that the USB key include afuefix64 efi and BIOS bin file 3 Type fs0 to entry USB Key 4 Flash command Afuefix64 efi ME70AA15 C4B p b n r P Program Main BIOS B Program Boot Block N Program NVRAM 5 Unplug power adapter after flash completed 6 Complete BIOS update BIOS Version Confirmation Procedure after BIOS Update Procedure to reset the BIOS setting to the initial value after updati...

Страница 27: ...de afuefix64 efi and BIOS bin file 3 Type fs0 to entry USB Key 4 Flash command Afuefix64 efi ME70AA15 C4D p b n r P Program Main BIOS B Program Boot Block N Program NVRAM 5 Unplug power adapter after flash completed 6 Complete BIOS update BIOS Version Confirmation Procedure after BIOS Update Procedure to reset the BIOS setting to the initial value after updating the BIOS Load Optimized Defaults ...

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