Problem
Solution
No power
–Check if the AC power cord is properly connected.
No picture
–Check if the TV is switched on.
–Check if the cable is connected to the correct device.
(See “Connecting to a TV or a stereo TV”)
Distorted picture
–Sometimes a small amount of picture distortion may appear.
This is not a malfunction.
Completely distorted picture or
–Connect VCR/DVD directly to the TV.
black/white picture with DVD
–Make sure the disc is compatible with the VCR/DVD.
No sound or distorted sound
–Adjust the volume.
–Check that the speakers are connected correctly.
–Check if the cable is connected to the correct device.
(See “Connecting to a TV or a stereo TV”)
No audio at digital output
–Check the digital connections.
–Check if the audio format of the selected audio language matches your
receiver capabilities.
No DTS audio at analogue output.
–Use a COAXIAL DIGITAL AUDIO OUT jack when outputting the DTS audio.
Picture freezes momentarily
–Check the disc for fingerprints/scratches and
during playback
clean with a soft cloth wiping from centre to edge.
Disc cannot be played
–Ensure the disc label is facing up.
–Check if the disc is defective by trying another disc.
–Handle a disc with special care so that it does not have fingerprints,
scratches or dusts on its surface.
No return to start-up screen when disc is removed
–Reset the VCR/DVD by switching the VCR/DVD off, then on again.
The VCR/DVD does not respond to
–Aim the remote control directly at the sensor on the front of the VCR/DVD.
the remote control
–Reduce the distance to the VCR/DVD.
–Replace the batteries in the remote control.
–Re-insert the batteries with their polarities (+/– signs) as indicated.
Buttons do not work or VCR/DVD stops
–To completely reset the VCR/DVD, unplug the AC
responding
cord from the AC outlet for 5-10 seconds.
VCR/DVD does not respond to some
–Operations may not be permitted by the disc.
operating commands during playback.
Refer to the instructions of the disc.
VCR/DVD cannot not read CDs/DVDs
–Use a commonly available cleaning CD/DVD to clean the lens
before sending the VCR/DVD for repair.
The VCR does not record a TV programme.
–Make sure the tape has a erase-prevention tab.
–Make sure this VCR/DVD is in VCR mode.
The VCR does not perform a timer recording.
–Make sure the start and the stop recording times are set correctly.
–Make sure the tape has a erase-prevention tab.
–Make sure the clock is set.
–This VCR/DVD may not perform or continue a timer recording if the power
fails for more than 1 hour.
The motor rotates even when tape
–To enable quick play mechanism, the motor will rotate for about 5
playback is stopped.
minutes. This is normal.
You cannot insert a tape.
–Insert a tape with window side up and the erase-prevention tab facing you.
–Gently push the centre of the tape when putting into the cassette
compartment.
You cannot remove a tape.
–Make sure the power plug is completely connected to a power
outlet.
– 29 –
EN
TROUBLESHOOTING GUIDE
If the VCR/DVD does not perform properly when operated as instructed in this Operation Manual, check the VCR/DVD, con-
sulting the following checklist.
NOTES:
• Some functions are not available in specific modes, but this is not a malfunction. Read the description in this Operation
Manual for details on correct operations.
• Playback from a desired track and random playback are not available during programme playback.
• Some functions are prohibited on some discs.
If you are unable to remedy a problem by following these hints, consult your dealer or service centre.
The following conditions do not always denote trouble. Therefore, perform the checks described below before calling for service. If the
problem cannot be corrected by the use of this guide, remove the main plugs from the wall socket, and contact the dealer or supplier
from whom the unit was purchased in order to obtain service. Where this is not possible please visit our web-site
www.sharp.co.uk/customersupport.
Customers without Internet access may telephone 08705 274277 during office hours (or (01) 6760648 if telephoning from Ireland),
Certain replacement parts and accessories may be obtained from our main parts distributor, who can be contacted on the following
numbers:
WILLOW VALE ELECTRONICS LTD.:
0121 766 5414
In the unlikely event of this equipment requiring repair during the guarantee period, you will need to provide proof of the date of
purchase to the repairing company. Please keep your invoice or receipt, which is supplied at the time of purchase.
WARNING
Under no circumstances should you try to repair the system yourself, as this will invalidate the warranty. Do not open the
system as there is a risk of electric shock.
If a fault occurs, first check the points listed below before taking the system for repair.
H9741BD(EN)_v2.qx4 04.9.6 13:49 Page 29
