Calling
3
3-
21
Troubleshooting
Receiving a Call
3
Cannot use Answer Phone or
Caller Voice
.
Answer Phone and Caller Voice are
disabled when less than 12 seconds
remain or 20 messages are recorded.
Delete messages.
.
Answer Phone and Caller Voice
are not available for Video Calls.
Placing a Call
3
Cannot place call via Speed Dial
.
Speed Dial is not available when
Phone Book access is restricted by
Application Lock.
3
Cannot place call
.
If
`
appears, cancel Keypad Lock.
.
If
$
appears, cancel Function Lock.
.
If
[
appears, cancel Offline Mode.
3
Call won't connect and there's a
beeping tone
.
Did you include the area code or
the first
0
?
Dial the number
including the area code or
0
.
.
Handset may be out-of-range (
)
appears). Move to a place where
signal is strong and retry.
During a Call
3
Outgoing Image is distorted
during Video Calls
.
Rapid motion can make images
appear choppy or distorted.
3
Conversation is hampered
.
Conversations may be hampered
by ambient noise.
.
Check Earpiece Volume when
using Loudspeaker. Increasing
Earpiece Volume may cause
feedback/interference.
3
Call is choppy or cut off
.
Network signal may be weak.
Move to a place where signal is
strong and retry.
.
Battery may need to be charged
or replaced. Charge battery or
install a charged battery.
3
Clicking noise is heard during call
.
Handset may be moving into
another service area. Noise is
heard when Network signal
switches. This is normal.
3
Cannot hear other party's voice
.
Earpiece Volume may be low.
Increase Earpiece Volume (
Other
3
Call Time on Display seems
incorrect
.
Ring time for incoming or outgoing
calls is not counted. (On hold time
is counted.)
3
Cannot save phone number for
Call Forwarding
.
Does the number start with
1
,
00
,
0120
or
0990
?
Public service
numbers, international call
numbers starting with 00, toll-free
numbers and fee-based service
numbers cannot be saved.