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Before you assume that the product is malfunctioning, check the following:

Troubleshooting

Trouble

Detail

Battery usage time is 

short.

Make sure you do not often use the product in

places where 

 (out of service area) is 

displayed. (

z

P.13)

Make sure the internal battery does not 

approach the end of its service life. Check the 

battery status. (

z

P.9)

Is the internal battery charged enough? (

z

P.9)

Suspend the functions not being used. (

z

P.14)

Cannot make calls.

Is an au Nano IC Card 04 inserted? (

z

P.6)

Make sure “Airplane mode” is not set. (

z

P.16)

Is the power turned on? (

z

P.10)

Cannot receive calls.

Is reception good enough? (

z

P.13)

Is the product within the service area? (

z

P.13)

Make sure “Airplane mode” is not set. (

z

P.16)

Is the power turned on? (

z

P.10)

Is an au Nano IC Card 04 inserted? (

z

P.6)

Cannot hear the other 

party.

Make sure you are not covering the earpiece 

with your ear.

Place the earpiece over your earhole.

Cannot recognize a 

microSD memory card/

Cannot find target data.

Is a microSD memory card inserted properly? 

(

z

P.8)

Make sure data is not saved on the internal 

memory. Data can be saved on the internal 

memory besides a microSD memory card.

Cannot operate the 

keys/touch panel.

Turn off the power and then turn it on.

Is the power turned on? (

z

P.10)

Cannot charge the 

battery.

Is the power plug of the specified charger (sold 

separately) securely plugged into an outlet? 

(

z

P.9)

Cannot turn on the 

power.

Is the internal battery charged? (

z

P.9)

Did you hold 

f

 down? (

z

P.10)

Cannot operate/The 

screen does not 

respond/Cannot turn off 

the power.

You can force the power off by holding down 

f

 for at least 8 seconds and releasing your 

finger after the product vibrates. Turn the 

product on again after a while. (

z

P.11)

Cannot operate the 

touch panel as 

intended.

Make sure you are not operating with the tip of a 

fingernail or with foreign object between the 

screen and your fingers.

Restart the product. (

z

P.10)

Screen response is 

slow when you tap on 

the screen/press the 

keys.

Screen response may be slowed down when a 

large amount of data is stored in the product or 

being transmitted between the internal memory 

and a microSD memory card.

An error of the au IC 

card (UIM) or a 

message indicating 

that the card is not 

inserted is displayed.

Is an au Nano IC Card 04 inserted? (

z

P.6)

The power is turned off 

automatically.

Make sure the battery has not run out. (

z

P.9)

The power is turned off 

while the wake-up logo 

is displayed.

Make sure the battery has not run out. (

z

P.9)

 (out of service area 

icon) is displayed.

Is reception good enough? (

z

P.13)

Is the product within the service area? (

z

P.13)

Is your hand off the area around the internal 

antenna? (

z

P.4)

Is an au Nano IC Card 04 inserted? (

z

P.6)

The display or 

charging/incoming 

indicator illuminates/

flashes, but the 

ringtone does not ring.

Make sure the manner mode is not set. (

z

P.15)

A message indicating 

that charging is 

necessary is displayed.

The battery is almost empty. (

z

P.9)

shv34_e.book  18 ページ  2016年6月3日 金曜日 午前11時25分

Содержание Aquos SHV38 Series

Страница 1: ... 0120 977 033 except Okinawa 0120 977 699 Okinawa For service cancelation procedure in case of loss or theft toll free on your au cellphone Keitai Guarantee Service Center For loss theft or damage toll free From fixed line phones au cell phones Business hours 9 00 to 20 00 7 days a week Business hours 9 00 to 20 00 7 days a week Business hours 24 hours 7 days a week 0120 925 919 The company names a...

Страница 2: ...an be used on the product or Full Instruction Manual Japanese available on the au homepage http www au kddi com english support manual The company names and product names appearing in this manual are trademarks or registered trademarks of their respective holders Also and marks are sometimes omitted Instruction Manual Application Japanese English Version You can use the Instruction Manual applicat...

Страница 3: ...e to areas where you will not inconvenience others on bullet trains in hotel lobbies etc Refrain from talking in a loud voice Check whether sound from earphones etc is audible when near others on a train Obtain the permission of other people before you take their photos with the cell phone s camera Keep general morals when you use the camera function Some people close to you in crowded places such...

Страница 4: ...s in this manual are based on operation in Feel Home Operations may be different if home applications have been changed by using Home applications etc Menu items layers and icons described in this manual may be different according to functions being used and conditions In this manual microSD memory card commercially available microSDHC memory card commercially available and microSDXC memory card c...

Страница 5: ...ld separately USB cable for peripherals commercially available etc to the product When you connect the common AC adapter 05 sold separately the microUSB cable 01 sold separately etc to the product some applications may not function properly since the geomagnetic sensor is affected by the magnetism of connected devices Use the product after removing the cable shv34_e book 4 ページ 2016年6月3日 金曜日 午前11時2...

Страница 6: ... Settings About phone Status SIM status and confirm the IMEI field Display Touch panel If the product is equipped with a commercially available corresponding flip cover you can turn the display on off by opening closing the flip cover If you close the equipped flip cover obliquely the display may not be turned off Proximity sensor Light sensor proximity sensors earpiece receiver mouthpiece microph...

Страница 7: ...slowly on the tray D Slowly insert the au Nano IC Card 04 tray into the au Nano IC Card 04 tray slot taking care not to let the tray be caught on the metal parts on both sides of the slot Confirm the position of the au Nano IC Card 04 tray slot and the orientation of the au Nano IC Card 04 tray carefully and insert the tray all the way into the slot in the direction of the arrow Inserting the tray...

Страница 8: ...parts on both sides of the slot Confirm the position of the au Nano IC Card 04 tray slot and the orientation of the au Nano IC Card 04 tray carefully and insert the tray all the way into the slot in the direction of the arrow Inserting the tray forcibly may damage the tray E Close the au Nano IC Card 04 microSD memory card cover Inserting the au Nano IC Card 04 tray not deeply enough may prevent t...

Страница 9: ...memory card come back out a little without releasing it Releasing the card when it is pushed deeply into the slot may cause it to pop out C Slowly pull the microSD memory card straight out D Close the au Nano IC Card 04 microSD memory card cover Using a microSD Memory Card Attaching a microSD Memory Card Make sure that the top bottom and front rear of the microSD memory card are facing correctly T...

Страница 10: ...ower plug into a 100 V AC power outlet Charging Charging The product may become warm while charging but this is normal Depending on the operation procedure and usage environment the temperature inside the product may get high and the product may even get heated In such case charging may stop for security reasons Charging the internal battery while using the camera function etc may lengthen the cha...

Страница 11: ...charge the internal battery while the power is turned on charging time lengthens Charging with a PC If you use the microUSB cable to charge the internal battery it may take the internal battery longer to be fully charged than if you use the specified AC adapter sold separately Turn the protruding side of the microUSB plug down and insert the microUSB plug to the external connection jack of the pro...

Страница 12: ...eyes are scanned recognized by the in camera A Wallpaper B Address Book Plus Display information registered in the address book Frequently used contacts such as favorites can be displayed in the notifications area C Notifications area Notifications for missed calls new e mail SMS etc appear as a pop up Double tap notification for corresponding screen Drag notifications area down for list of notifi...

Страница 13: ...eel Home is a home screen that consists of the Desktop Sheet the Apps Sheet and the dock You can tap widgets shortcuts on the Desktop Sheet and icons on the Apps Sheet to use functions You can also register shortcuts for favorite apps in the dock Slide flick the home screen to the left right to switch between the Desktop and Apps Sheets Viewing the Feel Home A Status bar B Desktop Sheet Apps Sheet...

Страница 14: ...lication to activate Using the Status Bar Icons Icon Description Missed call New E mail message New SMS message New PC mail message New Gmail message Making a call talking receiving a call Talking in high quality sound with a model supporting VoLTE provided by au Call on hold Answering memo information Available space on the internal memory being run out Update available Installation completion of...

Страница 15: ... area up to view hidden notifications Slide notifications up or down using two fingers or pinch in pinch out to switch between detailed and simple views Long touch notification Tap to make notification settings for the application B Clear all Tap it to clear all the notifications You may not be able to delete a notification depending on the notification C Brightness adjusting bar Drag it to adjust...

Страница 16: ...tting Functions to Use You can make settings for the functions to use by following steps below as well Setting functions to use by application A On the home screen Apps Sheet Settings Apps B Select an application Permissions C Select a function Setting applications to use by function A On the home screen Apps Sheet Settings Apps App permissions B Select a function C Select an application Setting t...

Страница 17: ...creen Apps Sheet Settings Useful Twist magic B Using Twist magic A Twist your wrist holding the product B Return your wrist to the original position Switch to the previous application that you have used A On the home screen Apps Sheet Settings More Airplane mode Switching Input Methods Switching Software Keyboards Checking Your Own Phone Number Setting Twist magic Turn on off Twist magic Set wheth...

Страница 18: ...eparately microUSB cable 01 0301HVA sold separately microUSB cable 01 Navy 0301HBA sold separately microUSB cable 01 Green 0301HGA sold separately microUSB cable 01 Pink 0301HPA sold separately microUSB cable 01 Blue 0301HLA sold separately Introduction of Peripheral Devices It may not be possible to adequately charge the product with the portable charger 02 sold separately For the latest informat...

Страница 19: ...t zP 9 Cannot turn on the power Is the internal battery charged zP 9 Did you hold f down zP 10 Cannot operate The screen does not respond Cannot turn off the power You can force the power off by holding down f for at least 8 seconds and releasing your finger after the product vibrates Turn the product on again after a while zP 11 Cannot operate the touch panel as intended Make sure you are not ope...

Страница 20: ...ate fails it may become impossible to operate the product If this happens bring it to an au shop or PiPit not accepted by some shops Charge the battery sufficiently before starting update If the battery level is insufficient or the battery runs out during the update the software update will fail Check out the signal reception status The software update may fail if the product is in a place with ba...

Страница 21: ...r repair make a backup of the contents of memory since they may disappear during repair Note that the Company shall not be liable for any damages and loss of income should the contents of memory be altered or lost Recycled parts that meet the Company s quality standards are sometimes used for repair au cell phones collected by Replacement mobile phone delivery service which you used before are rec...

Страница 22: ...Replacement mobile phone delivery service spontaneous failure 1st year Free N A Replacement mobile phone delivery service spontaneous failure 2nd year and later Refer to the following charges list of Replacement mobile phone delivery service membership N A Replacement mobile phone delivery service partial damage water soak irreparable damage theft and loss Refer to the following charges list of Re...

Страница 23: ...ct On the home screen Apps Sheet Settings About phone Status SIM status SIM lock status For details refer to the au homepage https cs kddi com support simcard Replacement mobile phone delivery service When you have trouble with your au cell phone you can have a cell phone for replacement same model and color as your old one delivered to any destination that you specify by calling us Please return ...

Страница 24: ...us standby time overseas GSM Approx 560 hours Continuous tethering time Approx 700 min Maximum Wi Fi tethered connections 10 devices Charging time Common AC adapter 05 sold separately Approx 140 min Full Seg continuous watching time 1 Approx 8 hours and 10 min 1Seg continuous watching time 1 Approx 12 hours and 10 min Camera device Out camera CMOS image sensor In camera CMOS image sensor Effective...

Страница 25: ...nicate with a base station Therefore in general the closer you are to a base station the lower the power output of the cell phone This cell phone can be used in positions other than against your head Use a carrying case or similar accessory that holds the phone at least 1 5 cm separated from the body and ensure no metal parts are located between you and the cell phone Under these conditions this c...

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