Cell phone and PHS operators collect and recycle unused
telephones, batteries and battery chargers at stores bearing
the logo regardless of brand and manufacturer to protect
the environment and reuse valuable resources.
(toll free)
Customer Service Center
For inquiries, call:
For general information, charges, and operation assistance
From fixed-line phones:
From au cell phones:
area code not required
area code not required
From fixed-line phones:
From au cell phones:
For service cancelation procedure in case of loss or theft
(toll free)
Repair and Delivery Service Center
For loss, theft or damage
(toll free)
From fixed-line phones/au cell phones:
Business hours: 9:00 to 20:00 (7 days a week)
Business hours: 9:00 to 20:00 (7 days a week)
Business hours: 24 hours (7 days a week)
0120-925-919
In case above numbers are not available, call toll-free:
0120-977-033
(except Okinawa)
0120-977-699
(Okinawa)
In case above numbers are not available, call toll-free:
0120-925-314
Pressing “zero” will connect you to an operator, after calling
“157” on your au cellphone.
157
0077-7-111
113
0077-7-113
