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TOLL FREE:
1-800-798-7398
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www.sharkclean.com
English
Troubleshooting Guide
PROBLEM
POSSIBLE REASONS & SOLUTIONS
The
Vac-Then-
Steam
will not
turn on.
Your
Vac-Then-Steam
should be securely plugged into a
120V AC electrical outlet only.
Check your fuse or breaker.
Switch Steam or Vacuum Power button to the
ON
position.
If your unit still doesn’t work, call us at
1-800-798-7398
The
Vac-Then-Steam
will not make steam.
Make sure the water tank is filled to the indicated fill line.
Attach Steam Pad and Frame to base of the unit
Switch Steam Power button to the
ON
position.
TILT MOP TO GENERATE STEAM.
The
Vac-Then-Steam
leaves water on the
floor.
Check to see if your micro-fiber cleaning pocket has
absorbed too much moisture wet. If so we recommend you
unplug the
Vac-Then-Steam
and replace the micro-fiber
cleaning pad.
Make sure the steam pocket is attached correctly.
Wait 30 seconds after Switch Steam Power button
ON
to
heat water to sanitizing 212° steam. If the unit is not allowed
to heat properly, some water may be emitted.
The
Vac-Then-Steam
is hard to push.
Make sure the steam pad is attached correctly.
Check to see if your pad is excessively dirty. Replace the
pad is to dirty or wet.
Try increasing the height of the pole for better leverage by
rasing the telescopic latch.
The
Vac-Then-Steam
is not picking up
dirt.
Check filters to see if they need cleaning. Follow instruc-
tions for rinsing and drying the filters before re-inserting
back into the unit. (See “Maintenance” sections for
instructions.)
Dust cup may be full. Empty the dust cup.
Check nozzle at the cleaning base for blockages. Clear
blockages if required.
OWNERSHIP REGISTRATION CARD FOR
CANADIAN CONSUMERS ONLY
Please complete and return within ten (10) days of purchase. The registration will enable
us to contact you in the event a product defect is discovered. By returning this card you
acknowledge to have read and understood the instructions for use, and warnings set
forth in the accompanying instructions.
RETURN TO:
EURO-PRO Operating LLC
, 4400 Bois Franc, St. Laurent, Quebec H4S 1A7
PURCHASER: ……………………………………………………………………………………………............
ADDRESS: ………………………………………………………………………………………………...............
DATE OF PURCHASE: …………………….. MODEL: ………………...................................
NAME AND ADDRESS OF STORE: …………………………………………………………………..
ONE (1) YEAR LIMITED WARRANTY
EURO-PRO Operating LLC
warrants this product to be free from defects in material and
workmanship for a period of one (1) year from the date of the original purchase, when utilized for
normal household use, subject to the following conditions, exclusions and exceptions.
If your appliance fails to operate properly while in use under normal household conditions
within the warranty period, return the complete appliance and accessories, freight prepaid. For
Customer Service support, call 1 (800) 798-7398 or visit our website www.sharkcompany.com.
If the appliance is found to be defective in material or workmanship,
EURO-PRO Operating LLC
will repair or replace it free of charge. Proof of purchase date and $ 9.95 to cover the cost of
return shipping and handling must be included. *
The liability of
EURO-PRO Operating LLC
is limited solely to the cost of the repair or
replacement of the unit at our option. This warranty does not cover normal wear of parts and
does not apply to any unit that has been tampered with or used for commercial purposes. This
limited warranty does not cover damage caused by misuse, abuse, negligent handling or damage
due to faulty packaging or mishandling in transit. This warranty does not cover damage or
defects caused by or resulting from damages from shipping or repairs, service or alterations to
the product or any of its parts, which have been performed by a repair person not authorized by
EURO-PRO Operating LLC
.
This warranty is extended to the original purchaser of the unit and excludes all other legal and/
or conventional warranties. The responsibility of
EURO-PRO Operating LLC
if any, is limited to
the specific obligations expressly assumed by it under the terms of the limited warranty.
In no
event is EURO-PRO Operating LLC
liable for incidental or consequential damages of any nature
whatsoever. Some states/provinces do not permit the exclusion or limitation of incidental or
consequential damages, so the above may not apply to you.
This warranty gives you specific legal rights, and you may also have other rights which vary from
state to state or province to province.
*Important: Carefully pack item to avoid damage in shipping. Be sure to include proof of
purchase date and to attach tag to item before packing with your name, complete address and
phone number with a note giving purchase information, model number and what you believe
is the problem with item. We recommend you insure the package (as damage in shipping is
not covered by your warranty). Mark the outside of your package “ATTENTION CUSTOMER
SERVICE”. We are constantly striving to improve our products, therefore the specifications
contained herein are subject to change without notice.
MV2010WM
