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TOLL FREE:
1-800-798-7398
Troubleshooting Guide
PROBLEM
POSSIBLE REASONS & SOLUTIONS
The Pro
Steam
®
Mop will not
turn-on.
Your steam mop should be securely plugged into a
120V AC electrical outlet only.
Check your fuse or breaker.
If your unit still does not work, call
1-800-798-7398.
The unit will not
make steam.
Is there water in the water tank? If not, add water to your
steam mop following instructions on page 4.
If the unit still doesn’t make steam, follow the
decalcification instructions on page 11.
The Pro
Steam
®
Mop leaves
water on the floor.
Check to see if your micro-fiber cleaning pad is soaked
through. We recommend you unplug the steam mop and
change the micro-fiber cleaning pad.
Make sure the micro-fiber cleaning pad is attached
correctly.
The Pro
Steam
®
Mop left a
white spot on the
floor.
Do not leave your steam mop on the floor with a damp or
wet cleaning pad.
If you’re using tap water we recommend switching
to distilled water.
Make sure the cap is securely on the water tank.
Floors are cloudy,
streaky or spotty
after steaming.
The pad might be dirty, change the pad.
If you washed the cleaning pad with powder detergent,
then it might be ruined. Replacement pads are available at
sharkclean.com.
You might have left the mop in the same spot for too long.
Do you have hard water? If you do, you might want to
switch to distilled water.
This might be leftover from past cleaners used on the floor
surface. Use the steam mop a few more times and see if
the leftover cloudiness is removed. If this does not work, we
suggest rinsing the floor with water, letting it dry, and then
steam mopping again with a clean pad. One or more rinses
generally removes the residue. A more stubborn case may
require you to rinse the floor with a mix of one part vinegar
and two parts water.
The Pro
Steam
®
Mop is
hard to push.
Make sure the micro-fiber cleaning pad is attached
correctly.
Check to see if the cleaning pad is excessively dirty.
Replace if the cleaning pad is too dirty or wet.