PROBLEM
POSSIBLE REASONS & SOLUTIONS
The steam mop
isn’t producing any
steam.
The steam mop should be securely plugged into an electrical outlet. Check
your fuse or circuit breaker or try a different outlet.
Make sure the water tank is full, the unit is plugged in, and the mode button is
illuminated.
If the settings lights are off, try a different electrical outlet.
If the settings lights are blinking, press the mode button to select a steam
setting.
If the settings lights are illuminated steadily, wait 30 seconds for the unit to warm up.
If after following the above steps the steam mop still does not produce any steam,
contact Customer Service at 1-800-798-7398 or visit sharkclean.com.
The steam mop
is producing
intermittent steam.
This is normal. For more consistent steam, select the NORMAL setting.
Also make sure the water tank is full.
I can’t select a
steam setting.
Make sure the steam mop is plugged in and the settings lights are flashing.
If your steam mop is producing steam but the settings lights are off, call
Customer Service at 1-800-798-7398.
Floors are cloudy,
streaky, or spotty
after steaming.
The Dirt Grip® Soft Scrub Pads might be dirty. Install a clean set of pads. If you
washed the Dirt Grip Soft Scrub Pads with powdered detergent, then they
could be damaged and require replacement.
Due to accumulated soap or grease residue, the floor may require several
cleanings with the steam mop.
A more stubborn case may require you to rinse the floor with a mix of one
part vinegar and two parts water* (but
DO NOT
put any cleaning solution into
the steam mop's water tank).
*Please consult your flooring manufacturer’s care and maintenance
instructions before applying any cleaning products or solutions.
It’s hard to push or
pull the mop.
The mop might be hard to push or pull if the Dirt Grip Soft Scrub Pads aren’t
wet enough. It should get easier to move the mop across the floor after it’s
been running for a few minutes.
Overly dirty pads could also make it harder to push or pull the mop. We
recommend using clean pads.
Rotating discs are
not turning or are
wobbling.
The steam mop may be in the upright position. Tilt the handle down to use the
mop.
The Dirt Grip Soft Scrub Pads may not be centered. Turn the power OFF,
unplug the steam mop, wait for a few moments to allow the pads to cool, then
reinstall the Dirt Grip Soft Scrub Pads.
The steam mop
is vibrating or
wobbling.
The Dirt Grip Soft Scrub Pads are not centered on the rotating discs. Turn
the power OFF and unplug the unit, and wait for the pads to cool. Follow the
instructions in the Assembling Your Steam & Scrub section to reinstall
the pads.
The steam mop
turns off on its own.
If your steam mop shuts off while in use, it likely needs to cool down. Perform the
following steps before you restart cleaning:
1. Turn the steam mop off, unplug it, and remove pads.
2. Allow the unit to cool for a minimum of 30 minutes.
3. Reinstall the pads. Plug in the steam mop, select a steam mode, and
begin cleaning.
QUESTION
ANSWER
Can I use the steam
mop on carpets?
No, the steam mop is not designed for carpet cleaning.
What surfaces can I use
the steam mop on?
The steam mop is designed for use on all sealed hard floor surfaces.
We recommend that you first test an isolated area of the floor surface
to be cleaned as well as review the use and care instructions from your
floor manufacturer.
WARNING: DO NOT use on leather, wax-polished furniture,
synthetic fabrics, velvet, or other delicate, steam-sensitive
materials.
NOTE:
On surfaces treated with wax and on some unwaxed floors,
the sheen may be removed by the heat or steam action of the unit.
Test an isolated area of flooring first to see if sheen is affected.
Can I put something
other than water in the
water tank of the steam
mop?
DO NOT
add cleaning solutions, vinegar, scented perfumes, oils, or
any other chemicals to the water used in this appliance, as this may
damage the unit or make it unsafe for use. We recommend using
distilled water in your steam mop.
TROUBLESHOOTING
FAQ
