19
20
FREEPHONE 0800 862 0453
www.sharkclean.eu
Troubleshooting Guide
CARE OF YOUR CLEANING POCKETS
1
We recommend washing your cleaning pockets
separately from other fabrics to avoid picking up lint.
For optimal cleaning performance pockets may need
to be washed up to (3) three times.
Only use liquid
detergent (no powder detergent). Don’t use
any fabric softeners or bleach
. Line dry. Do not
tumble dry.
(fig. 32)
2
If there are loose threads on the cleaning pocket
carefully cut the thread with scissors. Don’t pull on
them or cut at the base.
(fig. 33)
IMPORTANT:
The cleaning pocket may be very hot
from the steam. Use caution when removing. Let the
unit cool for 2-3 minutes.
fig. 32
fig. 33
fig. 34
CLEANING THE NOZZLE
NOTE:
To prevent clogging, it is recommended that
you periodically clean the Direct Steam Nozzle and the
extension hose stem with the cleaning tool provided
or a paper clip.
1
Your Handheld Steamer should not normally require
cleaning, however, should you notice a decrease in
the steam output, it may be necessary to remove
mineral deposits built up around the nozzles.
2
Unplug the cleaner from the electrical outlet.
3
Use the provided nozzle cleaner or a small diameter
stiff metal wire, such as a straightened metal paper
clip, and carefully insert the end of the wire into the
nozzle orifice. See illustration above.
(fig. 34)
4
Move the wire back and forth several times to
remove any deposits.
5
Plug in the appliance to the power outlet and test
steam output.
Care of Your Steam Mop - cont.
DECALCIFYING YOUR STEAM MOP
Calcium and mineral deposits can build up and impact
the performance of your steam mop over time. To
extend the life of your product we recommend that you
use distilled water.
40
o
PROBLEM
POSSIBLE REASONS & SOLUTIONS
The Shark
®
Lift-Away
™
Pro
Steam Pocket
®
Mop will not
turn-on.
Your steam mop should be securely plugged into an electrical outlet only.
Check your fuse or breaker.
The unit will not make steam.
Is there water in the water tank? If not, add water to your steam mop
following instructions on page 7.
If the unit still does not make steam, follow the instructions on page 19 to
clean the nozzle.
The Shark
®
Lift-Away
™
Pro
Steam Pocket
®
Mop leaves
water on the floor.
Check to see if your cleaning pocket is too wet. We recommend you
unplug the steam mop and change the cleaning pocket.
Make sure the cleaning pocket is attached correctly.
Cannot select steam setting/
flashing blue light remains on.
If you have already plugged in your unit, unplug and try a different outlet.
This may reset the standby mode.
Add water to the tank and select steam setting by pressing the standby
button.
The Shark
®
Lift-Away
™
Pro
Steam Pocket
®
Mop left a
white spot on the floor.
Do not leave your steam mop on the floor with a damp or wet
cleaning pocket.
If you’re using tap water, we recommend switching to distilled water.
Make sure the cap is securely on the water tank.
Floors are cloudy, streaky or
spotty after steaming.
The cleaning pocket might be dirty. Flip or change the cleaning pocket.
If you washed the cleaning pocket with powder detergent, then your
pocket could be damaged and require replacement. Replacement pockets
are available at sharkclean.com.
This could also be an indication of prior soap or grease residue that has
accumulated on the floor. As our steam mops use only a small amount
of water, it may not be wet enough to rinse off the accumulation that the
steam is bringing to the surface. We suggest rinsing the floor with nothing
but water, letting it dry, and then steam mopping again with a clean
pocket. One or more rinses generally removes the residue.
A more stubborn case may require you to rinse the floor with a mix of one
part vinegar and two parts water.
The Shark
®
Lift-Away
™
Pro
Steam Pocket
®
Mop is hard
to push.
Make sure the cleaning pocket is attached correctly.
Check to see if the cleaning pocket is excessively dirty. If so, replace the
cleaning pocket.
PART
PART NO.
1
2 Cleaning Pockets
XTSM200UKJR
ORDERING REPLACEMENT PARTS
To order additional parts and accessories, feel free to
contact us at:
Shark Customer Services
15 Mariner Court
Calder Park
Wakefield
WF4 3FL
www.sharkclean.eu
