10
TOLL FREE:
1-800-798-7398
Troubleshooting Guide
PROBLEM
POSSIBLE REASONS & SOLUTIONS
The Professional SLIM
Steam Pocket
®
Mop
will not turn-on.
Your steam mop should be securely plugged into an electrical outlet only.
Check your fuse or breaker.
If your unit still does not work, call
1-800-798-7398
.
The unit will not
make steam.
Is there water in the water tank? If not, add water to your steam mop following
instructions on page 4.
If the unit still doesn’t make steam, follow the decalcification instructions on page 9.
Cannot select steam
setting/flashing blue light
remains on.
If you have already plugged in your unit, unplug and try a different outlet. This may
reset the Standby mode.
Add water to the tank and press the
STEAM CONTROL
button to select a steam
setting.
If your unit still does not work, call Customer care at
1-800-798-7398
.
The Professional SLIM
Steam Pocket
®
Mop
leaves water on the floor.
Check to see if your cleaning pad is soaked through. We recommend you unplug the
steam mop and change the cleaning pocket.
Make sure the cleaning pocket is attached correctly.
The Professional SLIM
Steam Pocket
®
Mop
left a white spot on the
floor.
Do not leave your steam mop on the floor with a damp or wet cleaning pocket.
If you’re using tap water we recommend switching to distilled water.
Make sure the cap is securely on the water tank.
Floors are cloudy, streaky
or spotty after steaming.
The pocket might be dirty, change the pocket.
If you washed the cleaning pocket with powder detergent, then it might be ruined.
Replacement pockets are available at
www.sharkclean.com
.
You might have left the mop in the same spot for too long. Do you have hard water? If
you do, you might want to switch to distilled water.
This might be leftover from past cleaners used on the floor surface. Use the steam mop
a few more times and see if the leftover cloudiness is removed. If this does not work, we
suggest rinsing the floor with water, letting it dry, and then steam mopping again with
a clean pocket. One or more rinses generally removes the residue. A more stubborn case
may require you to rinse the floor with a mix of one part vinegar and two parts water.
The Professional SLIM
Steam Pocket
®
Mop is
hard to push.
Make sure the cleaning pocket is attached correctly.
Check to see if the cleaning pocket is excessively dirty. Replace if the cleaning pocket is
too dirty or wet.
