sharkclean .com
sharkclean .com
TROUBLESHOOTING
For all other issues, visit sharkclean.com/support.
Vacuum is not picking up debris. No suction or light suction.
(Refer to Maintenance section for more information.)
• Check filters to see if they need cleaning. Follow instructions for rinsing and completely air-drying the
filters before reinserting in the vacuum.
• Dust cup may be full; empty dust cup.
• Check cleaner head for blockages; clear blockages if required.
• Remove any string, carpet fibers, or hair that may be wrapped around the brushroll.
• Ensure the cover on the underside of the cleaner head is locked in place by pressing down firmly on all
sides, including along the front, before turning the 3 gray locks clockwise to close.
Vacuum lifts area rugs.
• Suction is powerful. Take care when vacuuming area rugs or rugs with delicately sewn edges.
• Turn off the unit to disengage the brushroll. To restart, slide the Power switch to setting I, Bare Floor/
Area Rugs.
Brushroll does not spin.
• If the Brushroll Indicator Light turns red, immediately turn off and unplug the vacuum. Disconnect wand
from cleaner head and clear any blockages. Reconnect wand, plug in vacuum, and turn on power.
• If Brushroll Indicator Light on the cleaner head is green, the blockage has been successfully cleared. If the
light is still red, please contact Customer Service at 1-800-798-7398.
Vacuum turns off on its own.
This vacuum is equipped with a motor-protective thermostat so it will shut off if it overheats. Should this
occur, perform the following steps to restart the motor-protective thermostat:
1. Turn vacuum off and unplug it.
2. Empty dust cup and clean filters (see Maintenance section).
3. Check for blockages in hose, accessories, and inlet openings.
4. Allow unit to cool for a minimum of 45 minutes.
5. Plug in vacuum and turn it on.
The 5-Year Limited Warranty applies to purchases made from authorized retailers of
SharkNinja
Operating LLC
. Warranty coverage applies to the original owner and to the original product only and is not
transferable.
SharkNinja warrants that the unit shall be free from defects in material and workmanship for a period of 5 years
from the date of purchase when it is used under normal household conditions and maintained according to the
requirements outlined in this instruction manual, subject to the following conditions and exclusions.
What is covered in my warranty?
1. The original unit and/or non-wearable components deemed defective, in SharkNinja’s sole discretion, will
be repaired or replaced for up to 5 years from the original purchase date.
2. In the rare event that a replacement unit is issued, the warranty coverage ends six months following the
receipt date of the replacement unit or the remainder of the existing warranty, whichever is greater. If the
unit is replaced, SharkNinja reserves the right to replace the unit with one of equal or greater value.
What is not covered in my warranty?
Our Customer Service/Product Specialists are available to provide all the warranty service options available to
you including the possibility of upgrading to our VIP Warranty Service Options for select product categories.
1. Normal wear and tear of wearable parts such as foam filters, HEPA filters, pads etc., which require regular
maintenance and/or replacement to ensure the proper functioning of your unit are not covered by this warranty.
2. Any unit that has been tampered with or used for commercial purposes.
3. SharkNinja will cover the cost for the customer to send in the unit to us for repair or replacement. A
fee of $19.95 for return shipping costs will be charged at the time of return shipment of the repaired or
replacement unit.
4. Damage caused by misuse, abuse, or negligent handling, or damage due to mishandling in transit.
5. Consequential and incidental damages.
6. Defects caused by or resulting from damages from shipping or from repairs, service, or alteration to the
product or any of its parts which have been performed by a repair person not authorized by SharkNinja.
7. Products purchased, used or operated outside of North America.
Problems with your unit/How to get service
If your appliance fails to operate properly while in use under normal household conditions within the warranty
period, visit sharkclean.com for product care/maintenance self-help. Our Customer Service and product
specialists are also available at 1-800-798-7398 to assist with product support and warranty service options.
How to initiate a warranty claim
You can call 1-800-798-7398 to have a Customer Service specialist assist you.
Please note you must call 1-800-798-7398 to initiate a warranty claim. Return and Packing Instruction information will be
provided at that time.
For Customer Service hours, visit sharkclean.com.
Replacement parts are available for purchase at sharkclean.com. For more information on which parts are classified as
wearable and non-wearable, please visit sharkclean.com/warranty
This warranty gives you specific legal rights, and you also may have other rights that vary from state to state.
Some states do not permit the exclusion or limitation of incidental or consequential damages, so the above may not apply to you.
FIVE (5) YEAR LIMITED WARRANTY
