8
TOLL FREE:
1-800-798-7398
9
English
www.sharkclean.com
Troubleshooting Guide
PROBLEM
POSSIBLE REASONS & SOLUTIONS
The
Shark
®
Pro
Portable Steam
®
will not
turn-on.
Your Portable
Steam Pocket
®
should be securely plugged into a
120V AC electrical outlet only.
Check your fuse or breaker.
If your unit still does not work, call
1-800-798-7398.
The unit will not
make steam.
Is there water in the water tank? If not, add water to your
Portable
Steam Pocket
®
following instructions on page 3.
If the unit still does not make steam, follow the instructions on
page 7 to clean the nozzle.
The
Shark
®
Pro
Portable Steam
®
leaves water
on surfaces.
Check to see if your micro-fiber cleaning pad is too wet. We
recommend you unplug the Portable
Steam Pocket
®
and change
the micro-fiber cleaning pad.
Make sure the micro-fiber cleaning pad is attached correctly.
The
Shark
®
Pro
Portable Steam
®
left a white
spot on the surface.
Do not leave your Portable
Steam Pocket
®
on any surface with a
damp or wet cleaning pad.
If you’re using tap water, we recommend switching to
distilled water.
Make sure the cap is tightened securely on the water tank.
Surfaces are cloudy,
streaky or spotty
after steaming.
The micro-fiber cleaning pad might be dirty. Flip or change the
cleaning pad.
If you washed the cleaning pad with powder detergent, then it
might be ruined. Replacement pads are available at
sharkclean.com.
This could also be an indication of prior soap or grease residue
that has accumulated on the surfaces. As our Portable
Steam
®
use only a small amount of water, it may not be wet
enough to rinse off the accumulation that the steam is bringing
to the surface. We suggest rinsing the floor with nothing but
water, letting it dry, and then steaming again with a clean pad.
One or more rinses generally removes the residue.
A more stubborn case may require you to rinse the floor with a
mix of one part vinegar and two parts water.
SC3901W 11
ONE (1) YEAR LIMITED WARRANTY
EURO-PRO Operating LLC
warrants this product to be free from defects in material and
workmanship for a period of one (1) year from the date of the original purchase, when utilized for
normal household use, subject to the following conditions, exclusions and exceptions.
If your appliance fails to operate properly while in use under normal household conditions
within the warranty period, return the complete appliance and accessories, freight prepaid. For
Customer Service support, call 1 (800) 798-7398 or visit our website www.sharkclean.com.
If the appliance is found to be defective in material or workmanship,
EURO-PRO Operating LLC
will repair or replace it free of charge. Proof of purchase date and $ 14.95 to cover the cost of
return shipping and handling must be included. *
The liability of
EURO-PRO Operating LLC
is limited solely to the cost of the repair or
replacement of the unit at our option. This warranty does not cover normal wear of parts and
does not apply to any unit that has been tampered with or used for commercial purposes. This
limited warranty does not cover damage caused by misuse, abuse, negligent handling or damage
due to faulty packaging or mishandling in transit. This warranty does not cover damage or
defects caused by or resulting from damages from shipping or repairs, service or alterations to
the product or any of its parts, which have been performed by a repair person not authorized by
EURO-PRO Operating LLC
.
This warranty is extended to the original purchaser of the unit and excludes all other legal and/
or conventional warranties. The responsibility of
EURO-PRO Operating LLC
warranty
if any,
is limited to the specific obligations expressly assumed by it under the terms of the limited
warranty.
In no event is EURO-PRO Operating LLC
liable for incidental or consequential
damages of any nature whatsoever. Some states/provinces do not permit the exclusion or
limitation of incidental or consequential damages, so the above may not apply to you.
This warranty gives you specific legal rights, and you may also have other rights which vary from
state to state or province to province.
*Important: Carefully pack item to avoid damage in shipping. Be sure to include proof of
purchase date and to attach tag to item before packing with your name, complete address and
phone number with a note giving purchase information, model number and what you believe
is the problem with the item. We recommend you insure the package (as damage in shipping
is not covered by your warranty). Mark the outside of your package “ATTENTION CUSTOMER
SERVICE”. We are constantly striving to improve our products, therefore the specifications
contained herein are subject to change without notice.
OWNERSHIP REGISTRATION CARD FOR
CANADIAN CONSUMERS ONLY
Please complete and return within ten (10) days of purchase. The registration will enable
us to contact you in the event a product defect is discovered. By returning this card you
acknowledge to have read and understood the instructions for use, and warnings set
forth in the accompanying instructions.
RETURN TO:
EURO-PRO Operating LLC
, 4400 Bois Franc, St. Laurent, Quebec H4S 1A7
PURCHASER: ……………………………………………………………………………………............................………............
ADDRESS: ………………………………………………………………………………………………...........................................
DATE OF PURCHASE: ………………….........….. MODEL: ……………….....................................................
NAME AND ADDRESS OF STORE: …………………………………...........................………………………………..
