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10
Vacuum is not picking up dirt. No suction or light suction.
•
Check filters to see if they need cleaning. Follow instructions for rinsing and drying the filters before re-inserting back into the vacuum.
• Dust cup may be full; empty dust cup.
• Check hose, hose connections, nozzles and accessories for blockages; clear blockages if required.
Vacuum lifts area rugs.
• Turn off the unit to disengage the brushroll from the rug. Restart with the POWER button and slide the Floor Selector to Hard Floor for suction only cleaning.
• Suction is powerful. Take care when vacuuming area rugs or rugs with delicately sewn edges.
• Slide the Suction Control tab on the handle towards MIN to decrease suction power..
Brush roll does not spin.
• If brushroll indicator light on the motorized floor nozzle turns red, the brushroll has stopped spinning. Immediately turn off, unplug vacuum and remove blockage. Replace the power plug
into the electrical outlet and turn the vacuum on.
• Pull the handle toward you and release the motorized floor nozzle to disengage the auto-off feature.
• Make sure that the Floor Selector is set to Carpet.
• Immediately turn off and unplug vacuum, disconnect the motorized floor nozzle and remove blockage before reconnecting and turning vacuum back on.
Vacuum turns off on its own or indicator light flashes red.
TROUBLESHOOTING GUIDE
Customer Service: 800-798-7398
•
If the hose connection is not properly latched, it can cause a
poor electrical connection and the hose can come loose and
power vacuum OFF.
1. Turn the unit off; unplug the vacuum.
2. Empty the dust cup and clean filters.
3. Check for blockages in hose, accessories and inlet
openings.
4. Remove cord from cord hook so hose latch can be seen and
engaged. Reassemble.
5. Ensure hose latch makes an audible “click” where the hose
meets the back of the vacuum. Also, make sure the hose
latch makes a “click” where the wand plugs into the neck of
the floor nozzle, and where the handle plugs into the wand.
The connection of the back of the dust cup to the hose often
requires additional force. Ensure you hear the audible click.
6. Pull on hose to ensure latch is fully engaged.
7. If latch is not flush to hose connector, hose is not fully
engaged.
8. Plug in the vacuum.
9. Restart the vacuum.
•
This vacuum cleaner is equipped with a motor protective
thermostat. If for some reason your vacuum overheats,
the thermostat will automatically turn the unit off. Should
this occur, perform the following steps to restart the motor
thermostat:
1. Turn the unit off.
2. Unplug the vacuum.
3. Empty the dust cup and clean filters.
4. Check for blockages in hose, accessories and inlet
openings.
5. Allow the unit to cool for a minimum of 45 minutes.
6. Plug in the vacuum.
7. Turn the unit on.
Note: If vacuum still does not start, contact Customer Service
at: 800 798-7398.
MAINTENANCE
To keep your vacuum’s suction power optimal, follow these instructions.
Make sure unit is off and cord unplugged.
CHECK FOR BLOCKAGES
1
Use a coin to unlock the 2 locks on the bottom of the
floor nozzle.
2
Pull up to expose the airway. Shine a flashlight from
the bottom to check for possible blockage in the
airway.
3
Remove any string, carpet fibers or hair that may be
wrapped around the brush roll. There is a groove on
the brush bar that allows a pair of scissors to cut
across it to loosen up the debris. Lock the 2 locks on
the bottom of the floor nozzle.
STEP 1
STEP 2
STEP 3
