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WARRANTY TERMS AND CONDITIONS
These conditions set out the conditions and scope of our guarantee. They do not affect the agreement between you and your retailer, your statutory rights or any other obligations of your retailer.
IMPORTANT:
Please keep your receipt at all times. It will be used for verification purposes if you need to use your extended guarantee, and your guarantee may be invalidated if you cannot produce
your receipt.
Term of the free Shark guarantee
We understand that your new Shark machine needs to operate properly for as long as possible. The following guarantees reflect our confidence in the quality of your product and its manufacturing:
• One year unconditional guarantee of all Shark machines against all defects of workmanship and materials
• An additional extended 4 years guarantee for all Shark Vacuum cleaners.
• A free parts and labour guarantee for every Shark machine. You can find online support at www.sharkclean.eu/uk, or you can contact our customer service helpline and speak to a Shark
representative directly. Our helpline is open Monday to Friday from 9.00am to 6.00pm and is free to call.
Both the one year and the extended 4 years guarantees cover your machine from the date of purchase as stated on your receipt or delivery note.
Shark understands that in some circumstances, you may want to repair your Shark machine after the relevant guarantee has elapsed. In such circumstances, please contact our free phone customer
service help line on 0800 862 0453 and enquire about our out-of-warranty program.
Scope of the free Shark guarantee
In addition to your legal rights as a consumer, the free Shark guarantee covers repair or replacement of your Shark machine (at Shark’s discretion), including all parts and labour.
The free Shark guarantee does not cover the following:
• Blockages – For details of how to unblock your vacuum cleaner, please refer to the Operating Manual.
• Normal wear and tear including to the brush bar, fuse, belt, batteries etc.
• Accidental damage, faults caused by negligent use or care, misuse, neglect, careless operation or any other handling of the vacuum cleaner which does not comply with the Shark Operating
Manual supplied with your machine.
• Use of the vacuum cleaner other than for normal domestic household purposes.
• Use of parts not assembled or installed in accordance with the operating instructions.
• Use of parts and accessories which are not Shark Genuine Components.
• Faulty installation (unless the installation was carried out by Shark).
• Repairs and alterations (unless carried out by Shark or its agents)
Extending your Shark guarantee
To benefit from the extended Shark guarantee, within 28 days of making your purchase you must register your guarantee online at www.sharkclean.eu/uk/register-guarantee. To register your
guarantee, you will need your serial number (which can be found on the machine rating label) and the date you purchase the machine (as stated on your receipt or delivery note). When you submit
your details online, we will confirm that we have received them instantly.
Once you have registered your guarantee, we may contact you using the details you have provided if needed. You can also opt to receive tips and advice on how to get the best out of your Shark
machine and updates about our new Shark products and technology.
Genuine Shark parts and accessories
The same engineers who developed your Shark machine have developed our range of Shark spares and accessories.
The guarantee is invalidated if you use spare parts that are not Euro-Pro spare parts or are not approved by Euro-Pro.
For all Shark machines our full range of Shark spares and replacement parts can be found at www.sharkclean.eu/uk/parts, and our full range of Shark accessories can be found at
www.sharkclean.eu/uk/accessories.
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