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sharkclean .com
sharkclean .com
Troubleshooting Guide
To purchase replacement parts, please visit sharkaccessories.com or contact Customer Service.
PROBLEM
POSSIBLE REASONS & SOLUTIONS
Vacuum is not
picking up dirt.
Check filters to see if they need cleaning. Follow instructions for rinsing
and drying the filters before reinserting back into the vacuum. (See
Maintenance sections for instructions.)
Dust cup may be full; empty dust cup.
Check hose and hose connections for blockages; clear blockages if required.
If dust cup is empty, and attachment inlets are clear, check for other
blockages. (See Checking for Blockages for instructions.)
Vacuum lifts area
rugs (lightweight,
movable rugs).
Suction is powerful. Take care when vacuuming area rugs or rugs with
delicately sewn edges. Rotate the suction release collar on the handle
counterclockwise to decrease suction power.
Move the selector switch to Setting I (Bare Floor) to disengage the
brushroll.
Airflow is
restricted. No
suction or light
suction.
Check filters to see if they need cleaning. Follow instructions for rinsing
and drying the filters before reinserting back into the vacuum.
Dust cup may be full; empty dust cup.
Check hose, hose connections, nozzles, and accessories for blockages;
clear blockages if required.
Rotate the suction release collar on the handle clockwise to increase
suction power.
If dust cup is empty, and attachment inlets are clear, check for other
blockages.
Brushroll does
not spin.
Immediately turn off and unplug vacuum, disconnect the nozzle, and
remove any blockages before reconnecting and turning vacuum back on.
Step lightly on the floor nozzle and tilt the handle back to engage the
brushroll.
Move the selector switch to Setting II (Brushroll On).
Vacuum turns
off on its own or
indicator light
flashes red.
This vacuum cleaner is equipped with a motor protective thermostat. If
your vacuum overheats, the thermostat will automatically turn the suction
motor off. Perform the following steps to restart the thermostat:
1. Turn vacuum off and unplug it.
2. Empty dust cup and clean filters.
3. Check for blockages in hose, accessories, and inlet openings.
4. Allow unit to cool for a minimum of 45 minutes.
5. Plug in vacuum and restart by moving the selector switch to Setting I
(Bare Floor).
NOTE:
If vacuum still does not start, visit
sharkclean.com/support
for additional help.
FIVE (5) YEAR LIMITED WARRANTY
The Five (5) Year Limited Warranty applies to purchases made from authorized retailers
of
SharkNinja Operating LLC.
Warranty coverage applies to the original owner and to the
original product only and is not transferable.
SharkNinja warrants that the unit shall be free from defects in material and workmanship for
a period of five (5) years from the date of purchase when it is used under normal household
conditions and maintained according to the requirements outlined in the Owner’s Guide,
subject to the following conditions and exclusions:
What is covered by this warranty?
1. The original unit and/or non-wearable components deemed defective, in SharkNinja’s sole
discretion, will be repaired or replaced up to five (5) years from the original purchase date.
2. In the event a replacement unit is issued, the warranty coverage ends six (6) months
following the receipt date of the replacement unit or the remainder of the existing
warranty, whichever is later. SharkNinja reserves the right to replace the unit with one of
equal or greater value.
What is not covered by this warranty?
1. Normal wear and tear of wearable parts (such as foam filters, HEPA filters, pads, etc.),
which require regular maintenance and/or replacement to ensure the proper functioning
of your unit, are not covered by this warranty. Replacement parts are available for
purchase at
sharkaccessories.com
.
2. Any unit that has been tampered with or used for commercial purposes.
3. Damage caused by misuse (e.g., vacuuming up water or other liquids), abuse, negligent
handling, failure to perform required maintenance (e.g., not cleaning the filters), or damage
due to mishandling in transit.
4. Consequential and incidental damages.
5. Defects caused by repair persons not authorized by SharkNinja. These defects include
damages caused in the process of shipping, altering, or repairing the SharkNinja product
(or any of its parts) when the repair is performed by a repair person not authorized by
SharkNinja.
6. Products purchased, used, or operated outside North America.
How to get service
If your appliance fails to operate properly while in use under normal household conditions within
the warranty period, visit
sharkclean.com/support
for product care and maintenance self-help.
Our Customer Service Specialists are also available at
1-800-798-7398
to assist with product
support and warranty service options, including the possibility of upgrading to our VIP warranty
service options for select product categories.
SharkNinja will cover the cost for the customer to send in the unit to us for repair or
replacement. A fee of $24.95 (subject to change) will be charged when SharkNinja ships the
repaired or replacement unit.
How to initiate a warranty claim
You must call
1-800-798-7398
to initiate a warranty claim. You will need the receipt as
proof of purchase. A Customer Service Specialist will provide you with return and packing
instruction information.
How state law applies
This warranty gives you specific legal rights, and you also may have other rights that vary
from state to state. Some states do not permit the exclusion or limitation of incidental or
consequential damages, so the above may not apply to you.
