15
AU
02 8 8 01 76 6 6
NZ
0 8 0 0 112 6 60
14
AU
sharkclean .com . au
NZ
sharkclean .co. nz
AVAILABLE ACCESSORIES
TROUBLESHOOTING
B
A
Crevice Tool
This slender tool offers extended reach to
access corners, kick boards and skirting
boards, tight spaces, and ceilings.
B
Multi-Surface Tool
A single convertible tool. Use the stiff bristle
brush to clean stuck-on debris, or take off
the bristles to reveal an upholstery tool
perfect for removing stubborn pet hair and
large piles of debris.
C
Self-Cleaning Brushroll
Tackles pet hair and ground-in dirt from
carpeted stairs and upholstery, while
actively removing hair wrap as it cleans.
A
C
NOTE:
Not all accessories come with all units. For a list of the accessories included with this model, see the top
inside flap of the box. To order additional accessories, visit
AU sharkclean.com.au
or
NZ sharkclean.co.nz
Vacuum is not picking up debris. No suction.
(Refer to Maintenance section for more information.)
• Check filters to see if they need cleaning. Follow instructions for rinsing and drying the
filters before re-inserting in the vacuum.
• Dust cup may be full; empty dust cup.
• Check hose, hose connections, nozzle, and accessories for blockages; clear blockages if required.
• Remove any string, carpet fibres, or hair that may be wrapped around the brushrolls.
Vacuum lifts area rugs.
• Turn off unit to disengage the brushrolls. Move switch to Hard Floor setting to turn on the
slower brushroll speed, which is optimal for bare floors and area rugs.
• Suction is powerful. Take care when vacuuming area rugs or rugs with delicately sewn edges.
Brushroll/soft roller does not spin.
• If brushroll Indicator light on the floor nozzle turns red, the brushroll and/or soft roller have
stopped spinning. Immediately turn off and unplug vacuum. Disconnect the nozzle and
remove blockage, then reconnect and turn vacuum back on.
• Once the blockage is removed, with the power on, step on the floor nozzle and tilt the
handle back. The brushrolls should then spin and cleaning can resume.
Vacuum turns off on its own or brushroll indicator light flashes red.
• This vacuum is equipped with a motor-protective thermostat. If your vacuum overheats,
the thermostat will automatically turn the suction motor off. Perform the following steps to
restart the thermostat:
1. Turn vacuum off and unplug it.
2. Empty dust cup and clean filters (see cleaning filters section).
3. Check for blockages in hose, accessories, and inlet openings.
4. Allow unit to cool for a minimum of 60 minutes.
5. Plug in vacuum and turn it on.
• If hose is not fully connected to the pod, it can cause a poor electrical connection and the
hose can come loose, turning the vacuum off.
1. Turn vacuum off and unplug it.
2. Empty dust cup and clean filters.
3. Check for blockages in hose, accessories, and inlet openings.
4. Remove cord from cord hook so hose latch can be seen and engaged.
5. Ensure you hear an audible click at all connection points:
a. Where hose meets back of pod (may require additional force; push and pull on hose
to ensure latch is fully engaged)
b. Where wand plugs into floor nozzle
c. Where handle plugs into wand
6. Plug in vacuum and turn it on.
Note:
If vacuum still does not start, contact customer service as AUST: 02 8801 7666 or
NZ 0800 112 660
