sharkclean .com
sharkclean .com
The 5-Year Limited Warranty applies to purchases made from authorized retailers of
SharkNinja Operating LLC.
Warranty coverage applies to the original owner and to the original product only and is not transferable.
ION Power Pack is not covered by 5-year warranty (See battery warranty on next page).
SharkNinja warrants that the unit shall be free from defects in material and workmanship for a period of 5 years
from the date of purchase when it is used under normal household conditions and maintained according to the
requirements outlined in this instruction manual, subject to the following conditions and exclusions.
What is covered in my warranty?
1. The original unit and/or non-wearable components deemed defective, in SharkNinja’s sole discretion,
will be repaired or replaced for up to 5 years from the original purchase date.
2. In the rare event that a replacement unit is issued, the warranty coverage ends six months following the
receipt date of the replacement unit or the remainder of the existing warranty, whichever is greater. If
the unit is replaced, SharkNinja reserves the right to replace the unit with one of equal or greater value.
What is not covered in my warranty?
Our Customer Service/Product Specialists are available to provide all the warranty service options available
to you, including the possibility of upgrading to our VIP Warranty Service Options for select product categories.
1. Normal wear and tear of wearable parts such as foam filters, HEPA filters, pads etc., which require
regular maintenance and/or replacement to ensure the proper functioning of your unit are not covered
by this warranty.
2. Any unit that has been tampered with or used for commercial purposes.
3. SharkNinja will cover the cost for the customer to send in the unit to us for repair or replacement. A fee
of $19.95 (subject to change) for return shipping costs will be charged at the time of return shipment of
the repaired or replacement unit.
4. Damage caused by misuse, abuse, or negligent handling, or damage due to mishandling in transit.
5. Consequential and incidental damages.
6. Defects caused by or resulting from damages from shipping or from repairs, service or alteration to the
product or any of its parts which have been performed by a repair person not authorized by SharkNinja.
7. Products purchased, used or operated outside of North America.
Problems with your unit/How to get service
If your appliance fails to operate properly while in use under normal household conditions within the warranty
period, visit sharkclean.com for product care/maintenance self-help. Our Customer Service and product
specialists are also available at 1-800-798-7398 to assist with product support and warranty service
options.
How to initiate a warranty claim
You can call 1-800-798-7398 to have a Customer Service specialist assist you. Please note you must call
1-800-798-7398 to initiate a warranty claim. Return and Packing Instruction information will be provided at
that time.
For Customer Service hours, visit sharkclean.com.
Replacement parts are available for purchase at sharkclean.com. For more information on which parts are
classified as wearable and non-wearable, please visit sharkclean.com/warranty.
This warranty gives you specific legal rights, and you also may have other rights that vary from state to state.
Some states do not permit the exclusion or limitation of incidental or consequential damages, so the above
may not apply to you.
FIVE (5) YEAR LIMITED WARRANTY
The 2-Year Limited Warranty applies to purchases made from authorized retailers of
SharkNinja Operating LLC.
Warranty coverage applies to the original owner and to the original battery only and is not transferable.
SharkNinja warrants that the ION Power Pack shall be free from defects in material and workmanship for a
period of 2 years from the date of purchase when it is used under normal household conditions and maintained
according to the requirements outlined in this instruction manual, subject to the following conditions and
exclusions.
What is covered in my warranty?
1. The original ION Power Pack, deemed defective, in SharkNinja’s sole discretion, will be replaced for up
to 2 years from the original purchase date.
2. In the rare event that a replacement battery is issued, the warranty coverage for the replacement battery
ends six months following the receipt date of the replacement battery or the remainder of the existing
warranty, whichever is greater.
What is not covered in my warranty?
Our Customer Service/Product Specialists are available to provide all the warranty service options available
to you.
1. Normal wear and tear of ION Power Pack, which requires optimal temperature storage and operation to
ensure the proper functioning of your battery, is not covered by this warranty.
2. Any battery that has been tampered with or used for commercial purposes.
3. Damage caused by misuse, abuse, or negligent handling, or damage due to mishandling in transit.
4. Consequential and incidental damages.
5. Defects caused by or resulting from damages from shipping or from repairs, service or alteration to the
product or any of its parts which have been performed by a repair person not authorized by SharkNinja.
6. Products purchased, used or operated outside of North America.
Problems with your battery
If your ION Power Pack fails to operate properly while in use under normal household conditions within
the warranty period, visit sharkclean.com for product care/maintenance self-help. Our Customer Service
and product specialists are also available at 1-800-798-7398 to assist with product support and warranty
service options.
SharkNinja will cover the cost for the customer to send in the battery to us for replacement. A fee of
$19.95 (subject to change) for return shipping costs will be charged at the time of return shipment of the
replacement battery.
How to initiate a warranty claim
You can call 1-800-798-7398 to have a Customer Service specialist assist you. Please note you must call
1-800-798-7398 to initiate a warranty claim.
For Customer Service hours, visit sharkclean.com.
Replacement ION Power Packs are available for purchase at sharkclean.com/batteries.
This warranty gives you specific legal rights, and you also may have other rights that vary from state to state.
Some states do not permit the exclusion or limitation of incidental or consequential damages, so the above
may not apply to you.
TWO (2) YEAR LIMITED BATTERY WARRANTY