When a consumer buys a product in the UK, they get the benefit of legal rights relating to the quality of the
product (your “statutory rights”). You can enforce these rights against your retailer. However, at Shark® we are so
confident about the quality of our products that we give you an additional manufacturer’s guarantee of up to five
years (1 year as standard plus 4 years when you register). These terms and conditions relate to our manufacturer’s
guarantee only - your statutory rights are unaffected.
The conditions below describe the prerequisites and scope of our guarantee. They do not affect your statutory
rights or the obligations of your retailer and your contract with them.
The Lithium ION power pack is not covered by the 5 year guarantee (see battery guarantee on next page)
Shark® Guarantees
A household appliance like a vacuum cleaner constitutes a sizeable investment. Your new machine needs to work
properly for as long as possible. The guarantee it comes with is an important consideration - and reflects how much
confidence the manufacturer has in its product and manufacturing quality.
Every Shark® machine comes with a free parts and labour guarantee. Our customer service helpline (0800 862
0453) is open from 9.00am to 6.00pm Monday - Friday. It’s free to call, and you’ll be put straight through to a
Shark® representative. You’ll also find online support at
www.sharkclean.co.uk.
How do I register my extended Shark® guarantee?
You can register your guarantee online within 28 days of purchase. To save time, you’ll need the following
information about your machine:
• Date you purchased the machine (receipt or delivery note)
To register online, please visit www.Sharkclean.eu/uk/register-guarantee. Products purchased directly from Shark®
are automatically registered.
IMPORTANT
• Both the 12 months and the extended 4 years guarantee will only cover your product from the date of purchase.
• Please keep your receipt at all times. Should you need to use your extended guarantee we will need your receipt
to verify the information you have supplied to us is correct. The inability to produce a valid receipt may invalidate
your guarantee.
What are the benefits of registering my free Shark® guarantee?
When you register your guarantee we’ll have your details to hand if we ever need to get in touch. If you further
agree to receive communications from us, you can also receive tips and advice on how to get the best out of your
Shark® vacuum and hear the latest news about new Shark® technology and launches.
If you register your guarantee online, you’ll get instant confirmation that we’ve received your details.
How long are new Shark® machines guaranteed for?
Our confidence in our design and quality control means that your new Shark® vacuum cleaner is guaranteed for a
total of up to five years (12 months plus an extended guarantee of 4 years).
What is covered by the free Shark® guarantee?
Repair or replacement (at Shark’s discretion) of your Shark® machine, including all parts and labour. A Shark®
guarantee is in addition to your legal rights as a consumer.
What is not covered by the free Shark® guarantee?
1. Normal wear and tear such as brush bar, fuse, belt, hose etc.
2. Accidental damage, faults caused by negligent use or care, misuse, neglect, careless operation or handling of
the vacuum cleaner which is not in accordance with the Shark® Instruction Manual supplied with your machine.
3. Use of the vacuum cleaner for anything other than normal domestic household purposes.
4. Use of parts not assembled or installed in accordance with the operating instructions.
5. Use of parts and accessories which are not Shark® Genuine Components.
6. Faulty installation (except where installed by Shark®).
7. Repairs or alterations carried out by parties other than Shark® or its agents.
8. The Lithium ION power pack battery. Please see next page for battery guarantee.
What happens when my guarantee runs out?
Shark® does not design products to last for a limited time. We do appreciate that there may be a desire for our
customers to want to repair their vacuum cleaners after the guarantee has lapsed. In this case please contact our
Freephone customer service help line and ask about our out of guarantee programme, on 0800 862 0453.
Where can I buy genuine Shark® spares and accessories?
Shark® spares and accessories are developed by the same engineers who developed your Shark® vacuum. You’ll find
a full range of Shark® spares, replacement parts and accessories for all Shark® machines at www.sharkclean.co.uk.
Please remember that damage caused by use of non-Shark® spares is not covered under your guarantee.
FIVE (5) YEAR LIMITED GUARANTEE
When a consumer buys a product in the UK, they get the benefit of legal rights relating to the quality of the
product (your “statutory rights”). You can enforce these rights against your retailer. However, at Shark® we are so
confident about the quality of our batteries that we give you an additional manufacturer’s guarantee of up to two
years (1 year as standard plus 1 year when you register). These terms and conditions relate to our manufacturer’s
guarantee only - your statutory rights are unaffected.
Every Shark® machine comes with a free parts and labour guarantee. Our customer service helpline
(0800 862 0453) is open from 9.00am to 6.00pm Monday - Friday. It’s free to call, and you’ll be put
straight through to a Shark® representative. You’ll also find online support at sharkclean.co.uk.
How do I register my extended Shark® guarantee?
You can register your guarantee online within 28 days of purchase. To save time, you’ll need the following
information about your machine:
• Model Number
• Date you purchased the machine/battery (from your in-store receipt or delivery note)
To register online, please visit www.Sharkclean.eu/uk/register-guarantee. Products purchased directly from Shark®
are automatically registered.
IMPORTANT
• The manufacturer’s guarantee covers your battery for 12 months (or for 2 years, if registered) starting on the
date of purchase.
• Please keep your receipt at all times. Should you need to use your guarantee (standard 1 year or further 1 year
extended) we will need your receipt to verify the information you have supplied to us is correct. The inability to
produce a valid receipt may invalidate your guarantee.
How long are new Shark® batteries guaranteed for?
Our confidence in our design and quality control means that your new Shark® battery is guaranteed for a total of
two years (12 months plus an extended guarantee of 1 year).
What is covered by the free Shark® guarantee?
Repair or replacement of your Shark® battery (at Shark’s discretion) including all parts and labour. A Shark®
guarantee is in addition to your legal rights as a consumer.
What is not covered by the free Shark® guarantee?
1. Normal wear and tear of parts which require regular maintenance and/or replacement to ensure the proper
functioning of your unit.
2. Accidental damage, faults caused by negligent use or care, misuse, neglect, careless operation or handling of
the battery which is not in accordance with the Shark® Instructions supplied with your machine.
3. Use of parts not assembled or installed in accordance with the operating instructions.
4. Use of parts and accessories which are not Shark® spares.
5. Faulty installation (except where installed by Shark®).
Where can I buy genuine Shark® batteries?
Shark® batteries are developed by the same engineers who developed your Shark® vacuum. You’ll find a full range
of replacement batteries for all Shark® machines at www.sharkclean.co.uk.
Please remember that damage caused by use of non-Shark® batteries is not covered under your guarantee.
TWO (2) YEAR LIMITED BATTERY GUARANTEE
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