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+44 (0)800 862 0453
s h a r kc l e a n . e u
TROUBLESHOOTING
GUIDE
WARNING: To reduce the risk of shock and unintended operation, turn off
power and unplug unit before servicing�
Vacuum is not picking up debris� No suction or light suction�
(Refer to Maintenance section for more information�)
•
Dust cup may be full; empty dust cup.
•
Check hose, hose connections, wand, nozzle, and accessories for blockages; clear
blockages if required.
•
Remove any string, carpet fibres, or hair that may be wrapped around the brushrolls.
•
Check filters to see if they need cleaning. Follow instructions for rinsing and drying the filters
before reinserting in the vacuum.
Vacuum lifts area rugs�
•
Turn off unit to disengage the brushrolls. Move Surface Selector to Thick Carpet/Area Rug
setting, which is optimal for thick carpets and area rugs.
•
Suction is powerful. Take care when vacuuming rugs or rugs with delicately sewn edges.
Brushroll/Soft Roller does not spin�
•
If Brushroll Indicator Light on the floor nozzle turns red, the brushroll and/or Soft Roller have
stopped spinning. Immediately turn off and unplug vacuum. Disconnect the nozzle and
remove blockage, then reconnect and turn vacuum back on.
•
With the power on, recline the handle, which will automatically turn on the brushrolls.
Vacuum turns off on its own or Brushroll Indicator Light flashes red�
•
This vacuum is equipped with a motor-protective thermostat. If your vacuum overheats, the
thermostat will automatically turn the suction motor off. Perform the following steps to restart
the thermostat:
1.Turn vacuum off and unplug it.
2. Empty dust cup
3. Check for blockages in hose, accessories, and inlet openings.
4. If there are no blockages clean the filters (see Maintenance section).
4. Allow unit to cool for a minimum of 45 minutes.
5. Plug in vacuum and turn it on.
•
If hose is not fully connected to the pod, it can cause a poor electrical connection and the
hose can come loose, turning the vacuum off.
1. Turn vacuum off and unplug it.
2. Remove cord from cord hook so hose latch can be seen and engaged.
3. Ensure that hose, wand, and handle are all clicked securely into place at all connection points:
a. Where hose meets back of pod (may require additional force; pull on hose to ensure
latch is fully engaged)
b. Where wand plugs into floor nozzle
c. Where handle plugs into wand
4. Plug in vacuum and turn it on.
Note: If vacuum still does not run properly, contact Customer Service on +44 (0)800 862 0453.
WARRANTY TERMS
AND CONDITIONS
When a consumer buys a product in the UK, they get the benefit of legal rights relating to the quality of the product (your
“statutory rights”). You can enforce these rights against your retailer. However, at Shark we are so confident about the quality
of our products that we give you an additional manufacturer’s warranty of up to five years upon registration with Shark. Offer
valid only in United Kingdom and Republic of Ireland. These terms and conditions relate to our manufacturer’s warranty only
– your statutory rights are unaffected.
The conditions below describe the prerequisites and scope of our warranty. They do not affect your statutory rights or the
obligations of your retailer and your contract with them.
Shark
®
Guarantees
A household appliance like a vacuum cleaner constitutes a sizeable investment. Your new machine needs to work properly
for as long as possible. The guarantee it comes with is an important consideration - and reflects how much confidence the
manufacturer has in its product and manufacturing quality.
Every Shark machine comes with a free parts and labour guarantee. Our customer service helpline (+44 (0)800 862 0453) is
open from 8.00am to 6.00pm Monday - Friday. It’s free to call, and you’ll be put straight through to a Shark representative.
You’ll also find online support at sharkclean.eu/uk.
How do I register my extended Shark guarantee?
You can register your guarantee online within 28 days of purchase. To save time, you’ll need the following information about
your machine:
• Date you purchased the machine (receipt or delivery note)
• To register online, please visit sharkclean.eu/uk/register-guarantee
IMPORTANT
• Both the 12 months and the extended 4 years guarantee will only cover your product from the date of purchase.
• Please keep your receipt at all times. Should you need to use your extended guarantee we will need your receipt to verify
the information you have supplied to us is correct. The inability to produce a valid receipt may invalidate your guarantee.
What are the benefits of registering my free Shark guarantee?
When you register your guarantee we’ll have your details to hand if we ever need to get in touch. You can also receive tips and
advice on how to get the best out of your Shark vacuum and hear the latest news about new Shark
®
technology and launches.
If you register your guarantee online, you’ll get instant confirmation that we’ve received your details.
How long are new Shark machines guaranteed for?
Our confidence in our design and quality control means that your new Shark vacuum cleaner is guaranteed for a total of five
years. (12 months plus an extended warranty of 4 years).
What is covered by the free Shark guarantee?
Repair or replacement of your Shark machine (at Shark’s discretion), including all parts and labour. A Shark guarantee is in
addition to your legal rights as a consumer.
What is not covered by the free Shark guarantee?
• Blockages – For details of how to unblock your vacuum cleaner, please refer to the Operating Manual.
• Normal wear and tear such as brush bar, fuse, belt, batteries etc.
• Accidental damage, faults caused by negligent use or care, misuse, neglect, careless operation or handling of the
vacuum cleaner which is not in accordance with the Shark Operating Manual supplied with your machine.
• Use of the vacuum cleaner for anything other than normal domestic household purposes.
• Use of parts not assembled or installed in accordance with the operating instructions.
• Use of parts and accessories which are not Shark Genuine Components.
• Faulty installation (except where installed by Shark).
• Repairs or alterations carried out by parties other than Shark or its agents.
What happens when my guarantee runs out?
Shark does not design products to last for a limited time. We do appreciate that there may be a desire for our customers to
want to repair their vacuum cleaners after the warranty has elapsed. In this case please contact our free phone customer
service help line and ask about our out warranty program, on +44 (0)800 862 0453.
Where can I buy genuine Shark spares and accessories?
Shark spares and accessories are developed by the same engineers who developed your Shark vacuum. You’ll find a
full range of Shark spares and replacement parts for all Shark machines at sharkclean.eu/uk/parts. Accessories are at
sharkclean.eu/uk/accessories.
Please remember that using non-Shark spares invalidates your guarantee.
