sharkclean .com
sharkclean .com
TROUBLESHOOTING
For all other issues, visit sharkclean.com/support.
Vacuum is not picking up debris. No suction or light suction.
(Refer to Maintenance section for more information.)
• Check filters to see if they need cleaning. Follow instructions for rinsing and completely air-drying the
filters before reinserting in the vacuum.
• Dust cup may be full; empty dust cup.
• Check floor nozzle for blockages; clear blockages if required.
• Remove any string, carpet fibers, or hair that may be wrapped around the brushroll or Soft Roller.
• Ensure the brushroll garage is locked in place by pushing down on both sides of the lid until it clicks
securely into place.
Vacuum lifts area rugs.
• Suction is powerful. Take care when vacuuming area rugs or rugs with delicately sewn edges.
• Turn off the unit to disengage the brushrolls. To restart, slide the power switch to setting I, Bare Floor/
Small Area Rugs.
Brushrolls do not spin.
• If the Brushroll Indicator Light is solid red, immediately turn off and unplug the vacuum. Disconnect
wand from floor nozzle and clear any blockages from the air path in the nozzle and from the brushrolls.
Reconnect wand, plug in vacuum, and turn on power.
• If the Brushroll Indicator Light is solid green and the LED headlights are flashing, the brushroll garage lid is
not completely closed. Press down firmly on all sides of the lid until it clicks into place.
• If Brushroll Indicator Light on the floor nozzle is green, the blockage has been successfully cleared and the
brushroll garage lid is completely closed. If the light is still red, please contact Customer Service at 1-800-
798-7398.
Vacuum turns off on its own or the indicator light flashes red.
The vacuum may have overheated. Follow these steps to restart the motor-protective thermostat:
1. Turn vacuum off and unplug it.
2. Empty dust cup and clean filters (see Maintenance section).
3. Separate the floor nozzle from the wand. Remove the brushroll garage lid to check the air path,
brushroll, and soft roller for blockages.
4. Check for blockages in the wand, handheld vacuum inlet openings, and accessories.
5. Allow unit to cool for a minimum of 60 minutes.
6. Plug in vacuum and turn it on.
7. Reassemble the vacuum and ensure all parts click into place.
The Five (5) Year Limited Warranty applies to purchases made from authorized retailers of
SharkNinja
Operating LLC.
Warranty coverage applies to the original owner and to the original product only and is
not transferable.
SharkNinja warrants that the unit shall be free from defects in material and workmanship for a period
of five (5) years from the date of purchase when it is used under normal household conditions and
maintained according to the requirements outlined in the Owner’s Guide, subject to the following
conditions and exclusions:
What is covered by this warranty?
1. The original unit and/or non-wearable components deemed defective, in SharkNinja’s sole discretion,
will be repaired or replaced up to five (5) years from the original purchase date.
2. In the event a replacement unit is issued, the warranty coverage ends six (6) months following the
receipt date of the replacement unit or the remainder of the existing warranty, whichever is later.
SharkNinja reserves the right to replace the unit with one of equal or greater value.
What is not covered by this warranty?
1. Normal wear and tear of wearable parts (such as foam filters, HEPA filters, pads, etc.), which require
regular maintenance and/or replacement to ensure the proper functioning of your unit, are not covered
by this warranty. Replacement parts are available for purchase at
sharkaccessories.com
.
2. Any unit that has been tampered with or used for commercial purposes.
3. Damage caused by misuse (e.g., vacuuming up water or other liquids), abuse, negligent handling,
failure to perform required maintenance (e.g., not cleaning the filters), or damage due to mishandling
in transit.
4. Consequential and incidental damages.
5. Defects caused by repair persons not authorized by SharkNinja. These defects include damages caused
in the process of shipping, altering, or repairing the SharkNinja product (or any of its parts) when the
repair is performed by a repair person not authorized by SharkNinja.
6. Products purchased, used, or operated outside North America.
How to get service
If your appliance fails to operate properly while in use under normal household conditions within the warranty
period, visit
sharkclean.com
for product care and maintenance self-help. Our Customer Service Specialists
are also available at
1-800-798-7398
to assist with product support and warranty service options, including
the possibility of upgrading to our VIP warranty service options for select product categories.
SharkNinja will cover the cost for the customer to send in the unit to us for repair or replacement. A fee of
$24.95 (subject to change) will be charged when SharkNinja ships the repaired or replacement unit.
How to initiate a warranty claim
You must call
1-800-798-7398
to initiate a warranty claim. You will need the receipt as proof of purchase.
A Customer Service Specialist will provide you with return and packing instruction information.
How state law applies
This warranty gives you specific legal rights, and you also may have other rights that vary from state to
state. Some states do not permit the exclusion or limitation of incidental or consequential damages, so
the above may not apply to you.
FIVE (5) YEAR LIMITED WARRANTY
