16
Problem
Potential cause(s)
Remedies
Fixture does not respond or appears to be off. No power to the fixture
Confirm that the power is switched on, that the
cables are plugged in and the power connector is
inserted and turned to its locked position
Fixture suddenly turned off.
Power was turned off
Check the switches and breakers
Fixture suddenly stopped responding.
The wireless transmitter or connections, was
disconnected/tampered with
Inspect the wireless transmitter and connections
DMX cables was disconnected
Inspect DMX cables.
Fixture operates irregularly / abnormal.
DMX address is incorrect
Inspect and enter the correct DMX address
DMX cable polarization is inverted (pin 2 + 3)
Install a phase-inverter or replace cables
DMX cable is corrupted
Replace or repair defective cables and/or
connections
DMX link is not terminated
Install a XLR 120ohm DMX termination at the end of
the DMX link
Corrupted DMX cable
Replace or repair defective cables and/or
connections
The fixture operates an internal program
Go to MENU → MANUAL → STOP PROGRAM
A corrupted fixture generates noise/disruptions on the
DMX link
Track and isolate the corrupted fixture
Pan/tilt is skipping/shuddering
Obstacles are within the required pan/tilt clearance
Inspect and remove any obstacles that constrain free
operation of the pan/tilt
Pan/tilt does not reset correctly.
Calibration values are missing or incorrect
Contact SGM support or certified SGM service
partner
Display is turned on, but the fixture doesn't
respond
Several causes
Contact your local SGM dealer or support@sgmlight.
Troubleshooting
Control panel display view
Menu location
Detailed description
ERR
- CW 1 / CW 2 / Gobo Sel
Comp
.
Main
Colour wheel 1, Colour wheel 2, Rotating gobo effect wheel.
It has been detected that the stepper motor has lost steps. The function has
been re-initialized (reset) to compensate for a wrong stepper motor position
and is again correctly positioned. The "ERR" message will remain until the
function has been manually reset from the control panel / RDM or a power
cycle
ERR
- Gobo Rot 1-6
Magnet
Main
Gobo wheel, rotating gobo effect is not detected. Actual effect wheel is
missing or damaged / magnet is missing
ERR
- Colour Wheel 1 / Colour Wheel 2 / Gobo Rot
Sel / Gobo Rot
Main
An error during initialization (reset) of the function has occurred. In this case,
it can not be expected that the function is working properly and a manual
reset from the control panel / RDM or a power cycle is required
Pan/ Tilt
Main / Info / Compensa
-
tion Cnt
The number of times the pan / tilt has lost steps and has been compensat
-
ed to obtain correct position. Note that this compensation cnt will not be
displayed as an error since these functions are continuously corrected
Errors
The OLED display indicates whenever an error occurs. Note that lost steps in pan/ tilt are corrected continuously and therefore do
not show as an error, but registred in the compensation count menu (cnt menu) instead.