14
Troubleshooting
Error Codes
Code
Action
- - -
Re-initialize the system.
Control system
malfunction
Please contact customer service.
Voltage irregularity
Please contact customer service.
Over-load protection
activated
Remove weight from desk top until error clears.
Overheat or power
supply failure
Let desk cool down for 10 minutes before using again
Irregular Hall signal from
Motor A
Unplug and re-plug power cord, and reset the desk. If problem
persists, switch motor cables at the control box and re-initialize.
Motor A malfunction
Unplug and re-plug power cord, and re-initialize. If problem persists,
switch motor cables at the control box and re-initialize.
Motor B malfunction
Unplug and re-plug power cord, and re-initialize. If problem persists,
switch motor cables at the control box and re-initialize.
Lose connection or,
irregular Hall signal
Check all cables and make sure they're connected.
Switch motor cables at the control box and re-initialize.
Irregular Hall signal on
Motor B
Unplug and re-plug power cord, and re-initialize. If problem persists,
switch motor cables at the control box and re-initialize.
Anti-collision protection
activated
Remove objects from beneath the desk and re-initialize system.
Problem
Action
Desk does not go up or down and the con-
troller
does not illuminate
when any button
is pressed.
Check all connections. Make sure power cord is plugged into the con-
trol box and a power outlet. Press any button on the
controller and make sure it illuminates. Re-initialize the desk.
Desk does not go up or down and the con-
troller
illuminates
when any button is
pressed.
Unplug the power cord and re-plug after 10 seconds.
Re-initialize the desk. If the problem persists, switch motor cables from
one port to another at control box and re-initialize again.
Columns do not go up evenly.
Unplug the power cord and re-plug after 10 seconds.
Re-initialize the desk. If the problem persists, switch motor cables from
one port to another at control box and re-initialize again.
Desk wobbles excessively.
It is normal that desk moves slightly at standing height when in use.
Retighten all screws and bolts, and adjust leveling feet to make sure
table stands level.
HOT is displayed on the panel.
The desk motors are overheated. Stop using the desk for 10 minutes
and let them cool down.
Desk legs are noisy.
It is normal that desk makes noise when the stages move past each
other. Apply silicon-based lubricant if it is unusually noisy.
