20
Séura
®
Shade Series
™
Warranty
The standard limited warranty policies of Séura, Inc. (“Séura”)
shall apply to all equipment or other goods (“Products”) at the
time of sale to any authorized Séura distributor and/or product
reseller. These warranty policies may be modified by Séura
from time to time. Copies of the standard limited warranties
then in effect for a particular Product will be made available
upon request and are also available on the Séura website at
https://www.seura.com/warranty/
. This warranty is valid only
with respect to Product sales in the U.S. and Canada.
If any Product fails to work or operate properly because of a
defect in materials or workmanship, Séura will, if notified of
such defect within the applicable warranty period indicated
below, at its option, either: (a) repair the Product with new or
refurbished parts onsite or at Séura’s factory, including Séura’s
labor if applicable; or (b) replace the Product with a new or
refurbished Product; or (c) if repair or replacement is not
commercially feasible, refund an amount equal to a pro rata
share of the current MSRP (as determined by the remainder
of the warranty period). The remedy chosen will be in good
faith and at the discretion of Séura. In no event will Séura be
responsible for any costs related to installation and/or removal
of Product.
Séura warrants its Products as set forth below, which warranty
periods shall start and run from the date of Séura’s sale of the
Product:
• Outdoor Displays
with respect to Séura’s labor, structure,
assembly, display including remote, and power supply for
two (2) years.
• Outdoor Soundbars
with respect to labor and parts for
one (1) year.
Exceptions to Warranty:
This warranty is valid only with respect
to Product sales in the U.S. and Canada. Séura does not
warrant Products against defects arising out of, related to, or
caused by, whether totally or partially, and whether directly or
indirectly, any of the following:
A. Failing to properly clean and maintain, any Product, part
or component of a Product, including, but not limited to,
filters, front bezel, and other Product areas or components;
B. A Product’s extended use, including particularly,
commercial applications, where a Product is operating on
average more than twelve (12) hours per day on a permanent
or extended periodic basis;
C. Circumstances, damage (including concealed damage) or
other conditions occurring during shipment of a Product or
at any time after a Product leaves Séura’s facility (including
without limitation transport of the Product to or from Séura
before or after authorized service). Products must be packed
properly using original packaging or Séura replacement or
pre-authorized packaging. Customer assumes all risk, and
costs, including transportation costs, while Product is in
transit to or from Séura;
D. Circumstances, damage or other conditions occurring
during unpacking and/or removal of a Product from its
original packaging, including the removal of protective
material;
E. Improper, incorrect, or insufficient AC supply voltage to
a Product;
F. Alterations, modifications, including use of unauthorized
mount, or changes to a Product without Séura’s prior written
authorization;
G. The incorporation of a Product into or within a product
of a third party, without Séura’s prior written authorization;
H. A Product’s misuse, neglect use, abuse, or improper
operation, including the failure to follow a Product’s normal
and ordinary operating instructions;
I. The effects of fire, flood, lightning, electrical surges,
water and other liquid infiltration, smoke, insect or animal
infestation, sand, mud, chemicals, improper cleaning agents
and other substances not intended to come into contact
with a Product, including any such substances contact with
a Product as the result of acts of God;
J. The improper or faulty installation, setup, or adjustment
of a Product;
K. A Product’s repair, attempted repair, or total or partial
disassembly by any party other than a Séura authorized
service representative;
L. When the Product occurs with pixel errors within the
specified and permitted area. (For more information about
this, inquire directly with Séura regarding the Séura Pixel
Policy.)
M. Corrosion that does not affect the performance of
a Product or the reasonable cosmetic appearance of a
Product (including without limitation, scratches or other
paint or finish damage to a Product that lead to or are
caused by, in part or in total, corrosion);
O. Normal wear and tear on the Product.
Séura does not warrant that its Products will integrate with any
third party products at present or in the future. It is purchaser’s
responsibility to test and verify compatibility. Further, Séura
does not warrant its software or programs, or any content
downloaded after shipment. It is the purchaser responsibility to
take precautions to protect the product from malware, viruses,
data loss, and other potentially destructive programs.
Warranty Disqualifiers.
This Limited Warranty only extends
to, and runs for the benefit of, the original purchaser of the
Product and only covers a Product purchased new. All warranty
claims must be submitted together with original proof of
purchase and any Product subject to a warranty claim must
retain its original Séura serial number. Séura reserves the
right to require any warranty claimant to produce the original
