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Server Products Inc.
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spsales@server-products.com
www.server-products.com
GENERAL SERVICE, REPAIR,
OR RETURNS
Before sending any item to Server Products for service,
repair, or return, contact Server Products customer
service to request a Return Authorization Number.
Merchandise must be sent to Server Products with this
number.
Merchandise being returned for credit must be in new
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Server Products maintains a fully staffed service
department with highly skilled factory trained
personnel. Service is extremely prompt. Under normal
circumstances, a repaired unit is shipped out the day
after it is received. Labor charges are reasonable.
SERVICE
Contact your dealer or Server Products Inc.
customer service department for the following:
ORDERING REPLACEMENT PARTS
Be prepared to give this information:
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Model Letters/Name/Numbers
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Part Numbers- P/N
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Series Numbers/Letters
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Part Description
This information and other important data is stamped
on the lid or cylinder of pumps or on the bottom or
back side of every unit.
Servicing Cord
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power supply cord removal and installation. If cord
must be replaced, only a representative of the OEM
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technician may replace cord. Cord must meet code
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SERVER PRODUCTS
LIMITED WARRANTY
All Server Products equipment is backed by a
two-year limited warranty against defects in materials
and workmanship. For complete warranty information
go to: www.server-products.com
UNIT CLEANING
BEFORE FIRST USE AND AFTER USE DAILY,
DISASSEMBLE AND CLEAN UNIT AND PUMP. STAINLESS
STEEL PARTS CAN CORRODE. IT IS IMPORTANT TO
CLEAN, RINSE, SANITIZE, AND DRY THESE PARTS
DAILY AND PROPERLY. FAILURE TO COMPLY WITH ANY
OF THESE INSTRUCTIONS MAY VOID UNIT WARRANTY.
SEE UNIT TAKE DOWN. SEE SEPARATE PUMP
MANUAL FOR PUMP INSTRUCTIONS.
ENSURE UNIT IS “OFF” AND UNPLUGGED.
Warning: Never immerse unit into water.
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Never use any water jet or pressure
sprayer on unit.
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Electrical shock could occur or electrical
components inside the unit could be
damaged from water exposure.
WASH ALL REMOVABLE PARTS WITH
DISHWASHING DETERGENT AND HOT WATER
DAILY. RINSE THOROUGHLY AND DRY WITH A
CLEAN SOFT CLOTH.
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A general purpose, nonabrasive cleaner may be
used on hard to remove food deposits.
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A mildly abrasive NYLON or brass brush may be
used to remove any stubborn food or mineral
deposits inside water vessel.
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Do not use abrasive cleansers, scrapers, steel
pads, steel wool, or other cleaning tools that can
scratch surfaces.
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Do not use cleansing agents with high
concentrations of acid, alkaline or chlorine.
These agents can corrode stainless steel.
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Fully rinsing all parts can help prevent corrosion.
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Various elements and minerals, such as chlorides
in tap water, can accumulate on stainless steel
parts and create corrosion.
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To prevent corrosion on any stainless steel parts,
it is important to fully dry with a clean soft cloth
regularly.
WIPE EXTERNAL SURFACES OF UNIT DAILY WITH
A CLEAN DAMP CLOTH. DRY WITH A CLEAN SOFT
CLOTH.
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A nontoxic glass cleaner may be used for
cleaning any stainless steel parts.
SANITIZE ALL PARTS FOLLOWING YOUR LOCAL
SANITIZATION REQUIREMENTS. ALL PARTS IN
CONTACT WITH FOOD MUST BE SANITIZED.
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Allow parts to fully air dry after sanitization.
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Fully air drying all parts will prevent condensation
from developing between food vessel and unit
basin.
UNIT TROUBLESHOOTING
UNIT DOES NOT HEAT:
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Ensure cord is securely plugged in.
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Ensure power is available from source.
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Ensure unit is on.
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Ensure thermostat is set correctly.