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Operational Behavior, Windows 2000/XP ShutDown

Configured as shown in the previous screen shots, and after a call initiates a power-OFF or a

BOOT, the Remote

Power On/Off and the Windows 2000/XP UPS Service will work together in the following sequence:

Time

Event

Power failure signaled by Remote Power On/Off

5 sec.

First warning message that a power failure has occurred

35 sec.

Second warning message that a power failure has occurred.

65 sec.

Third warning message that a power failure has occurred.

95 sec.

Last warning message that a power failure has occurred.

120 sec.

Final shut down message. Operating system shut down begins.

121 to 209 sec. Shut down progresses and completes.
210 sec.

Remote Power On/Off turns power off.

[if rebooting]
240 sec.

Remote Power On/Off turns power on.

Note:

These are approximate times. The Windows NT/2000/XP warning messages may take longer before being

displayed. Also, an individual Remote Power On/Off may have a variance of up to +/-10% of the programmed
ShutDown delay of 3 minutes 30 seconds.

Loopback ShutDown Test

A simple RJ-11 modular loopback test plug, illustrated at left, is included with the Power On/Off

+Aux

HUT

OWN

BOOT for Windows NT/2000/XP. This loopback test plug can be used to test the

shutdown function directly at the serial port without the ShutDown signal cable from Power

On/Off

attached.

To test using the loopback plug, start with the Windows NT/2000/XP system turned off. Remove the red end of the Y-
cable from the ShutDown adapter. Next, power on the Windows NT/2000/XP system using the Master ON/OFF switch
on the Power On/Off

+Aux

and allow the PC to boot normally and run the UPS Service.

Remote Power On/Off

Appendix C | Windows NT/2000/XP ShutDown

•

Содержание PP02 Power On/Off

Страница 1: ...VATED REMOTE POWER CONTROL Installation and User s Guide for Model PP02 Model PP03 Model PPNT On Off Reboot Power Control On Off Reboot Power Control On Off Reboot Power Control plus Microsoft Windows 95 98 ME plus Microsoft Windows NT XP 2000 ShutDown Support ShutDown Support ...

Страница 2: ...e Power On Off Aux control unit 12 Installation Diagrams 13 Operating Modes and Options Preface and Safeguards 15 Power ON Mode 16 Power ON Ring Number 16 Power OFF Delay Time 16 15 Ring Turn OFF Option 17 DIP Switch Configuration Power ON Mode 17 Example DIP Switch Settings Power ON Mode 19 REBOOT Mode 20 No Answer REBOOT 21 On Hook REBOOT 21 Aux Port REBOOT Secure Method 22 Remote Power On Off T...

Страница 3: ... Line 29 Modem Priority Option 30 As a Security Feature 30 Sample Sessions ALL OPERATING MODES 31 Appendix A ON OFF and STATUS LED Activity 36 220 VAC Intelligent Power Module Overview Installation 39 Appendix B Windows 95 98 ME ShutDown Introduction and Cabling 42 Functional Changes for ShutDown Support 44 AutoShutDown Software 45 Loopback ShutDown Test 46 Appendix C Windows NT XP 2000 ShutDown I...

Страница 4: ...prise operations For information on our complete product line take a look at us on the World Wide Web Our homepage address is www servertech com Copyright c 1990 2003 by Server Technology Inc Edition 4 301 0900 1 Rev C Remote Power On Off including the firmware and this manual is copyrighted and contains proprietary information Licensed Material Program Property of Server Technology All Rights Res...

Страница 5: ...gnal your computer to gracefully shut down so that You can now safely turn off your computer remotely Either version of Remote Power On Off allows you to choose between three distinct operating modes The Power ON Mode allows a device to be powered ON by an incoming call remain ON for the duration of the call then automatically power OFF after the call is complete This mode is ideal for traveling l...

Страница 6: ...sion was introduced in early 1993 Server Technology only warrants that your Power On Off Aux product will operate according to the manual that was originally delivered with the product In general if the product was purchased in 1997 or later then this manual will accurately reflect your fully operational unit s behavior Installation should be performed only after printing and reading this manual i...

Страница 7: ... Power On Off Aux model PP02 Power On Off Aux ShutDown reBOOT for Windows 95 98 ME model PP03 and Power On Off Aux ShutDown reBOOT for Windows NT XP 2000 model PPNT Each version can be identified by the writing on the front bezel of the main control unit and the label on the bottom Identifies the unit is a non ShutDown version model PP02 or was originally a non ShutDown version which may have been...

Страница 8: ...US INTELLIGENT POWER MODULE 0 TM INPUT port a telephone type signal cable from the Power On Off Aux control unit connects to this 5V DC LOGIC SIGNAL INPUT port on the side of the IPM Status LED this green lamp is illuminated when the IPM is in an ON state providing power 0 1 Switch this rocker type switch can be used as an override to manually turn the IPM ON In the 1 position the power is always ...

Страница 9: ...amp indicates the status of the power signal to the IPM A fully illuminated or flashing lamp indicates a the power signal is ON An off lamp indicates the power signal is OFF See the On Off and Status LED section of Appendix A for additional information STATUS LED this green lamp will always be either flashing or fully illuminated when the Power On Off unit is operating The flash rate of this lamp ...

Страница 10: ...able used to connect the Aux unit to the IPM must be a RJ11 4 conductor crossover telephone type cable as shown below Either of the two included cables will work The ShutDown versions for Windows 95 98 ME or Windows NT 2000 XP must use the included custom Y cable Yellow Green Red Black Yellow Green Red Black Wall mount Power Supply The power adapter for the Power On Off Aux control unit is a 110VA...

Страница 11: ... option through modification of the registry The modem is initialized into answer mode 4 The modem answers the incoming call and a connection is made The Power On Off Aux sees the OFF HOOK condition present on the line indicating that the line is in use and keeps the power ON for the duration of the call 5 When the user is finished and ends the session the modems disconnect hang up and the ON HOOK...

Страница 12: ...e PC and associated devices should power ON Toggle the IPM switch back to the INPUT 0 position and the PC and associated devices should power OFF The switch should remain in the INPUT 0 position NOTE For systems with an Uninterruptible Power Supply UPS a battery back up the UPS plugs into the live AC outlet and the IPM plugs into an outlet provided by the UPS The switch on the UPS must always rema...

Страница 13: ...he switch once the LED should illuminate the IPM should activate and the PC and peripheral devices should power ON Press the switch again the devices should power OFF This is now the Master switch for turning the PC on and off Connect the telephone cable from the wall jack to the control unit s LINE port Attach a second cable from the control unit s MODEM port to the modem The telephone line now p...

Страница 14: ...ne Cables To Modem Line In Telephone Wall Jack Modem Power Supply ON OFF OFF ON MR TR SD RD OH CD AA HS IPM Power On Off Aux back view IPM Signal Cable DIP SWITCHES LINE MODEM AUX IPM PORT POWER STATUS INTELLIGENT POWER MODULE 0 TM Power Supply Remote Power On Off Installation 14 ...

Страница 15: ...n all cases where the power is automatically turned ON by a function of the Power On Off Aux unit it will remain ON for a minimum of one 1 minute for a PP02 90 seconds for a PP03 and five 5 minutes for a PPNT This design is to ensure a complete POST Power On Self Test RAM check and complete boot whenever the PC is powered ON Minimum OFF Time Anytime the power is turned OFF by an automatic function...

Страница 16: ...F switch must be used to power the system both on and off In such cases when the PC is powered ON locally by the push button incoming calls will never alter the ON state unless the 15 Ring Turn Off option described later in this section is enabled Power ON Mode Options Power ON Ring Number This option sets the number of RINGs after which the Power On Off Aux control unit sends the power ON signal ...

Страница 17: ...hout a host communications software running in a wait for call mode By placing a call to the host PC the unanswered call will cause a power OFF immediately on the fifteenth ring Another call can then be used to remotely power the system on to gain access after the host application loads upon startup This feature can also be used to Turn OFF a PC that was intentionally left in a powered ON state Fo...

Страница 18: ...Power OFF Delay Time always applies 15 Ring Turn OFF Option DIP switch 6 enables disables the 15 Ring Turn OFF option 6 OFF 15 Ring Turn OFF Option Disabled 6 ON 15 Ring Turn OFF Option Enabled Technical Note Because the telephone company RING signal is not always synchronized between the calling and receiving parties it is best to allow one extra ring when counting the rings to effect a power ON ...

Страница 19: ...ON 15 minute Power OFF delay 5 RING Power ON 1 hour Power OFF delay 5 RING Power ON 2 minute Power OFF delay 15 RING Turn OFF enabled 10 RING Power ON 2 minute Power OFF delay 10 RING Power ON 15 minute Power OFF delay 10 RING Power ON 1 hour Power OFF delay 10 RING Power ON 2 minute Power OFF delay 15 RING Turn OFF enabled 1 2 3 4 5 6 7 8 ON 1 2 3 4 5 6 7 8 ON 1 2 3 4 5 6 7 8 ON 1 2 3 4 5 6 7 8 O...

Страница 20: ...nable disable the remote REBOOT function accordingly A flashing ON OFF lamp indicates REBOOT is Enabled A fully illuminated ON OFF is lamp indicates REBOOT is Disabled Preface The REBOOT Mode provides four possible methods for initiating a remote reboot the No Answer REBOOT the On Hook REBOOT the Aux Port REBOOT and the Off Hook busy REBOOT Each method is described in the following pages To apply ...

Страница 21: ...dem answers but the connection fails or operation is unsuccessful this will allow a reboot to be forced by re dialing and hanging up after the selected Ring Count but before the modem answers For example the system will operate as follows Ring Count 1 A call placed to the host PC is answered on the third ring the modem connection is made and the session is successful A REBOOT will not occur A call...

Страница 22: ... be routed directly to the modem via the AUX port The system will never reboot automatically A specific two call routine must be used to initiate a reboot The first call allowed to RING only one time will serve two purposes 1 to wake up or prime the power control functions for a two minute period and 2 to disable the AUX port during the two minute period to keep the modem from answering A second c...

Страница 23: ...ct an immediate REBOOT Important The off hook limit will apply to every single continuous off hook condition thus limiting each call to a maximum continuous on line time of 2 hours DIP Switch Configuration REBOOT Mode The following outlines the DIP switch positions for the various functions that apply to the REBOOT Operating Mode Each switch is defined as either OFF up or ON down DIP switch change...

Страница 24: ...itch 8 enables the maximum 2 hour Off Hook limit Any off hook condition exceeding 2 hours will initiate an immediate REBOOT 8 OFF Off Hook REBOOT Option Disabled 8 ON Off Hook REBOOT Option Enabled Technical Note Because the telephone company RING signal is not always synchronized between the calling and receiving parties it is best to allow one extra ring when counting the rings to effect a reboo...

Страница 25: ...not answered 1 On Hook reBOOT reboot on hang up Minimum Ring Count 1 2 hour Off Hook limit Enabled Aux Port reBOOT secure method One RING to prime wait 10 seconds Minimum RINGs to reboot 2nd call 8 Aux Port reBOOT secure method One RING to prime wait 10 seconds Minimum RINGs to reboot 2nd call 1 Aux Port reBOOT secure method One RING to prime wait 10 seconds Minimum RINGs to reboot 2nd call 1 2 ho...

Страница 26: ...chine etc is on and waiting and the session will begin Routine calls will not switch the IPM on or off To control power a two call method must be used To turn the power ON dial the telephone number and allow only one 1 RING then hang up This action disables the AUX port telephone line connection and thus prevents the modem or auto answering device from being able to answer and primes the unit for ...

Страница 27: ...2 select the Infinite Power ON Ring Number 1 OFF 2 ON Infinite ON after Ring One 1 1 ON 2 OFF Infinite ON after Ring Five 5 1 ON 2 ON Infinite ON after Ring Ten 10 In all cases allowing 15 rings to occur will effect an Infinite Power OFF Example DIP Switch Configurations Infinite On Off Mode Switch On Stay On or Switch Off Stay Off One RING to prime wait 15 seconds 2nd call 1 RING to Infinite ON 1...

Страница 28: ...the modem and or auxiliary device answer after only one 1 or two 2 rings it will not be possible to share the line DIP Switch 7 DIP switch 7 controls the Aux Feature The specific functions of other DIP switches are not altered To enable the Aux Feature place switch 7 in the ON down position 1 2 3 4 5 6 7 8 ON Installing an Auxiliary Device The rear panel of the Power On Off Aux control unit contai...

Страница 29: ...o answer on ring three 3 it will always be disguised The Secret To access the modem and activate power control functions the caller must use a specific two call method The first call must RING only once followed by hang up This action after 10 seconds will wake up or prime the Power On Off Aux control unit for a two minute period This first call does not affect the on or off power state of the Int...

Страница 30: ...power to the PC or modem is off the two call method will still be required to prime the unit and power ON the system routine call will reach the auxiliary device However once the system is fully booted the modem will again have priority All calls while the power remains on will be answered only by the modem Using the Aux Feature for Security With or without an Auxiliary device attached to the AUX ...

Страница 31: ...he Power On Off Aux 2 The Power On Off Aux unit detects the incoming RINGs and counts them After the first ring the Power On Off Aux signals the IPM to power ON the host PC and peripherals 3 The calling PC waits line continues to ring as the host PC is booting A command in the host PC s AUTOEXEC BAT file loads the host communications software The modem is initialized into answer mode 4 The modem a...

Страница 32: ...em 3 The Power On Off Aux unit detects the incoming RINGs and counts them After the fifth ring the Power On Off Aux signals the IPM to power ON the host PC and peripherals 4 The calling PC waits line continues to ring as the host PC is booting A command in the host PC s AUTOEXEC BAT file startup folder or Windows registry loads the host communications software The modem is initialized to answer on...

Страница 33: ... machine waits line continues to ring as the PC is booting If the sending fax machine waits long enough the receiving PC will answer and accept the fax all in one call If the sending fax machine times out most fax machines will only wait one minute the PC will still continue to boot and remain ON for 15 minutes The sending machine will automatically retry usually after a minute or two and the facs...

Страница 34: ... messages from a designated dial up E mail server but the call is never answered an error condition has occurred and the E mail system is no longer responding The line continues to ring until the user s modem times out Once the incoming RINGs cease the E mail server is powered OFF a 30 second settle time passes then the server is powered ON A full coldboot The same user tries again a couple of min...

Страница 35: ...second call and allows at least five but less than 15 RINGs the IPM will switch ON after the fifth ring and remain ON even after the calls hangs up 2 The PC boots a command in the host PC s AUTOEXEC BAT file loads the host communications software i e HyperAccess and the modem is initialized to answer on ring 3 After the two minute window has expired 2 minutes after the first call the system will b...

Страница 36: ...The IPM should not be providing any power The LED is solid OFF FLASHING FAST The power was activated remotely via RING and is ON In this state the LED will illuminate 2x per second 1 4 second ON 1 4 second OFF ON The power was activated manually by the master switch and is ON The lamp is solid ON FLASHING SLOW Indicates that the power was activated manually by the master switch is ON and the 15 Ri...

Страница 37: ...gnal and also indicate if the line is in use OFF HOOK by either the MODEM or AUX port device The ON HOOK or idle state will vary with to the Operating Mode For the examples below a standard telephone company six second ring pattern 2 seconds of RING four seconds of silence between rings is assumed RING While the line is ringing the STATUS LED will alternate between ON and flashing fast During the ...

Страница 38: ...ly useful for users that receive facsimile transmissions by computer but do not desire to leave the computer on all the time When such a user finishes their work and powers the computer off the Status LED will revert to the mostly OFF state The user can feel confident the system will bootup and accept fax calls while he she is away Upon return the user need only look at the Status LED to determine...

Страница 39: ... By following these steps the 220 VAC IPM can be adapted for use with any 200 250 VAC 47 63 Hz country specific power strip IEC 320 Male INPUT Connector IEC 320 Female OUTPUT Connector 5V DC LOGIC SIGNAL INPUT STATUS I NTELLIGENT P OWER M ODULE 0 TM Step 1 Using a country specific PC power cable attach the country specific end to a live outlet then attach the opposite end standard IEC 320 C13 conn...

Страница 40: ...ll measurements are listed in millimeters Ground Green Yellow Or Green Clamp Neutral Blue Or White Line Brown Or Black 6 0 25 0 A Cut off the country specific male end of the multiple outlet surge strip Strip the ends of the three electrical cords as shown in the above diagram to expose 6 0 mm of each conductor B Remove the screw from the IEC 320 male connector assembly and open the unit Remove th...

Страница 41: ...ecting it directly to the male connector of the modified multiple outlet surge strip bypassing the IPM Any device plugged into the multiple outlet surge strip should turn ON If the multiple outlet strip has an on off switch be sure it is switched and remains ON Once it has been verified that the modification to the multiple outlet surge strip has been performed correctly install the 220 VAC IPM in...

Страница 42: ...es the cabling the functional changes to the Remote Power On Off and the AutoShutDown software for Windows 95 98 ME This Appendix supplements the previous sections in this guide with additional information related to the Windows 95 98 ME shut down features of the model PP03 Remote Power On Off IPM ShutDown Signal Y cable A custom Y cable accompanies the Windows 95 98 ME ShutDown version of the Pow...

Страница 43: ...serial port adapter has a 9 pin female connector to attach to a serial port on the Windows 95 system Note A serial port on a PC can be either a 9 pin male or a 25 pin male If your system provides a 9 pin port the adapter will connect directly If the serial port is a 25 pin type you will need to obtain a generic 25 pin female to 9 pin male converter in order to attach the serial ShutDown adapter Th...

Страница 44: ...is additional one minute is known as the ShutDown Delay Time and is the additional time allotted for the ShutDown to occur After the selected Power OFF Delay Time has expired the ShutDown signal is asserted the ShutDown Delay counts down and the power switches OFF one 1 minute later On Off Master Power Switch and On Off LED When operating Remote Power On Off in the Power ON or Infinite On Off mode...

Страница 45: ...se occur if the modem were to answer during the shutdown process AutoShutDown Software for Windows 95 98 ME AutoShutDown Exe for Windows 95 98 ME monitors the serial or parallel port to which the ShutDown adapter is attached When the Remote Power On Off signals a shutdown to occur the software will detect the signal and attempt to force the operating system to shut down To install the software pla...

Страница 46: ...Aux SHUTDOWN REBOOT for Windows 95 98 ME This loopback test plug can be used to test the shutdown function directly at the serial or parallel port without the ShutDown signal cable from Power On Off attached To test using the loopback plug start with the Windows 95 98 ME system turned off Remove the red end of the Y cable from the ShutDown adapter Next insert the loopback into the ShutDown adapter...

Страница 47: ...n Off the configuration of the UPS Service built into Windows NT 3 51 and also the configuration of the newer UPS Service specific to Windows 2000 and XP Also this appendix identifies how to obtain information from Microsoft for enabling the AutoAdminLogon feature of Windows NT in order to bypass the Ctrl Alt Del key sequence that is normally required to log on IPM ShutDown Signal Y cable A custom...

Страница 48: ...pter labeled NT NW is included This serial port adapter has a 9 pin female connector to attach to a serial port on the Windows NT 2000 XP system The PPNT system with this adapter is also capable of notifying certain Novell Netware systems to shut down hence the NW on the adapter For information about shutting down a Novell Netware system please contact Server Technology s Technical Support Departm...

Страница 49: ...ed the ShutDown Delay counts down for the 3 5 minutes then the power switches OFF As defined further in this appendix Microsoft s UPS Service has a minimum grace period of two minutes This means the UPS Service itself will not begin the actual shut down until the PPNT unit s ShutDown signal has been actively asserted for two minutes which leaves a total of 90 seconds for the actual operating syste...

Страница 50: ...ts when NT boots prior to a login and monitors signals from a UPS When a UPS detects a utility failure and switches to battery power the UPS signals the UPS Service to let NT know that a limited amount of run time is left before the batteries run down In response after a configured amount of battery run time the UPS Service initiates a safe and orderly shut down of the operating system to prepare ...

Страница 51: ...wer On Off There are two parts to configuring the Windows NT UPS Service for use with the Remote Power On Off 1 configuring the service to automatically startup when Windows NT loads and 2 configuring the service for the proper COM port and operating parameters of the Remote Power On Off The following screen shots show the required settings See Microsoft s help for more information about the vario...

Страница 52: ...the proper COM port and operating parameters of the Remote Power On Off select UPS from the Control Panel The UPS window will be displayed Selected the appropriate COM port and choose the other options as shown above then click OK Remote Power On Off Appendix C Windows NT 2000 XP ShutDown 52 ...

Страница 53: ...ows 2000 including problems in the newer UPS feature To verify that Service Pack 1 has been installed select My Computer on the desktop and click the right mouse button Next left click the mouse while selecting Properties The screen that appears should include the following information about the system Microsoft Windows 2000 5 00 2195 Service Pack 1 If no Service Packs are indicated you must conta...

Страница 54: ... on Custom in the Select model field then proceed to choose the appropriate COM port Be sure to specify the correct COM port failure to specify the correct port may result in a bootup shut down loop that will require booting into safe mode to correct Note that COM1 in the sample screen below is only an example and may not be correct for your system Press Next when you are finished with your select...

Страница 55: ...ure button on the Power Options Properties screen to proceed to the UPS Configuration screen shown below right 5 On the UPS Configuration screen above right configure the options as shown 6 Press OK to return to the Power Options Properties screen see screen on previous page left To commit the new settings choose OK or Apply The UPS Service will attempt to enable Remote Power On Off Appendix C Win...

Страница 56: ...e Power On Off turns power on Note These are approximate times The Windows NT 2000 XP warning messages may take longer before being displayed Also an individual Remote Power On Off may have a variance of up to 10 of the programmed ShutDown delay of 3 minutes 30 seconds Loopback ShutDown Test A simple RJ 11 modular loopback test plug illustrated at left is included with the Power On Off Aux SHUTDOW...

Страница 57: ...lug into the RJ11 end of ShutDown adapter Within 15 seconds of insertion the first warning message from the Windows NT 2000 XP UPS Service should appear The shut down has been initiated Remote Power On Off Appendix C Windows NT 2000 XP ShutDown 57 ...

Страница 58: ... time this guide was created the Knowledge Base was found to contain the following three articles containing information about enabling the Automatic Logon Article ID Q97597 Title How to Enable Automatic Logon in Windows NT 3 x and 4 0 Applies to Windows NT Server and Workstation versions 3 51 and 4 0 and also Windows 2000 Server Article ID Q234562 Title How to Enable Automatic Logon in Windows 20...

Страница 59: ...nNT 2000 XP In response Server Technology has created several upgrade kits that allow the Power On Off Aux control unit to be converted to an alternate model Contact Server Technology s Sales Department at 1 800 835 1515 for further information including pricing or to place an order Available Upgrade Kits Part PP05 0 1 Upgrade kit to convert a Power On Off Aux model PP02 non ShutDown to a model PP...

Страница 60: ...es not contain a resistor it should contain a solid jumper wire or nothing To verify your unit is fully user upgradable begin by removing all of the telephone cables and the power connection from the rear of the Power On Off Aux control unit NOTE This step will cause the Intelligent Power Module IPM to deactivate and power OFF the attached devices If necessary the IPM s 0 1 switch can be toggled t...

Страница 61: ...ROM is not removable and or R14 contains a resistor Be ready to provide the necessary information with respect to the status of the ROM chip at position U2 and whether or not a resistor is present at position R14 Upgrade Instructions In addition to the 1 Phillips head screwdriver required to open the Power On Off Aux control unit you will also need to have a chip puller or a small flat blade screw...

Страница 62: ...n to help identify the proper alignment c Copyright 1995 2002 Server Technology Inc USA RPC C795 5 Carefully insert the new Upgrade ROM chip into the socket Be sure that all pins seat correct as you proceed to evenly press the ROM into place That s it Now just reattach the lid and your Power On Off Aux control unit is ready for use Refer to this manual specifically Appendices B or C for informatio...

Страница 63: ... possible You will be informed of your right to file a complaint with the FCC Rights of the Telephone Company Your telephone company may make changes in its facilities equipment operations or procedures that could affect the proper functioning of your equipment If they do you will be notified in advance to give you an opportunity to maintain uninterrupted telephone service Malfunction of the Equip...

Страница 64: ...with 33 minimum ring time in 6 5 second maximum ring cycle FCC Certified Patent Pending Intelligent Power Module IPM Interface Specifications 110vAC and 220vAC models INPUT Port 4 wire modular RJ11 110VAC Model Specifications Standard 3 prong Nema 5 15 plug outlet 87 128VAC 50 Hz 77 128 VAC 60 Hz Maximum Load 10A 1200W 220VAC Model Specifications IEC 320 C14 Inlet and reverse IEC 320 C13 Outlet 20...

Страница 65: ...roduct Server Technology shall have no responsibility or liability for any Product or part thereof that a has had the Serial Number Model Number or other identification markings altered removed or rendered illegible b has been damaged by or subject to improper installation or operation misuse accident neglect any form of telephone or power line surge spike damage and or has been used in any way ot...

Страница 66: ...ides free product support during the Productwarranty period between 8 30 AM and 5 00 PM Pacific Time Monday Friday For Technical Support Email support servertech com World Wide Web www servertech com forms techrequest htm Telephone 1 775 284 2000 Fax 1 775 284 2065 Server Technology Inc 1040 Sandhill Drive Reno NV 89521 USA Our support staff can most effectively serve your needs if you are at the ...

Страница 67: ...irs Server Technology shall assume shipping charges to subsequently return the repaired item s to the customer For non warranty repairs the shipping charges shall be billed 3 The RMA must be placed conspicuously on all shipping documentation associated correspondence and the shipping container 4 Equipment must be returned in proper original packaging to protect the equipment in transit The custome...

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