Limited Warranty
Huali Trading seating products are warranted against defects in material and workmanship
while owned by the “Original Purchaser”. The term “Original Purchaser” is defined as that
party or entity which purchases Huali Trading furniture from an authorized Huali Trading
retailer as shown by the original sales receipt. This warranty does not apply to “as is” or
previously owned seating products.
Huali Trading warrants its products to be free from defects in materials and workmanship
(normal wear and tear, fading and stretching excepted), for 5 years from the date of
purchase, except as provided below under the limited warranty.
The exceptions or exclusions to this warranty are as follows:
1.
Upholstery material and foam cushion material is warranted against defects in
material and workmanship for a period of 1 year, beginning on the date of purchase
as shown on the original sales receipt.
2.
Any warranty claim that is submitted after the limited warranty period, or without
proper proof of purchase will not include the cost of parts, labour, or delivery.
3.
This warranty shall not apply to Huali Trading products which have been subjected to
misuse, neglect, alteration, modification or attachments, either caused by the
original purchase, shipping, storage, accident, fire, flood or acts of God.
In the event of a defect in material or workmanship covered by this warranty, Huali Trading
will repair or replace, at their discretion, without charge the warranted furniture within a
reasonable amount of time. We reserve the right to require damaged parts to be returned
to us upon request. Natural markings such as scars, brands, grain variations, wrinkles, colour
variations, etc. will be considered normal characteristics and not construed as defects. We
cannot warrant upholstery against scratching or scuffing, as all upholstery is subject to
blemishes with use.
For claims or questions converting this warranty, please contact Huali Trading Customer
Service department through email on
or the retailer the
seating product was purchased from.
Huali Trading’s sole obligation and the users exclusive remedy under this warranty shall be
limited to the repair, credit (only applies to distributers) or replacement at Huali Trading’s
sole discretion and cost, of product or components under the
“COMPETITION AND
CONSUMER ACT 2010”
.
Our goods come with guarantees that cannot be excluded under the Australian Consumer
Law. You are entitled to a replacement or refund for a major failure and for compensation
for any other reasonably foreseeable loss or damage. You are also entitled to have the goods
repaired or replaced if the goods fail to be of acceptable quality and the failure does not
amount to a major failure”.
All warranties are limited to the original purchaser for normal use which is defined as a
standard work wee
k
of forty hours by a person weighing less than 181.5kg.