SEON DX-HD, Руководство по техническому обслуживанию и устранению неисправностей, Страница: 49 / 50

Seon Maintenance and Troubleshooting Guide R004 49
vMax View
Archive File will not Load
(Operation Failed see log file) Check The color setting on the Computer it MUST be 32bit color.
The Archive may be corrupt, The archive may have been made on a
different version of vMax View or vMax
Installation fails (unable to
register DLL/OCX RegSvr32
failed with code 0x3) Installation will fail on XP SP2 must update to SP3
Windows XP and Windows 7 must have Microsoft .Net Framework 3.5 or
higher installed
XP & Windows 7 must have Microsoft Visual C++ 2008 Redistributable
Package (x86)
installed
Archive Fails When archiving you must not archive across several clips. Each segment
must be archived separately
Cannot open help file The help folder must be copied from C:\Program Files (x86)\Seon\vMax3
to C:\Program Files (x86)\Seon\vMax3\vMax3
Archive file cannot be opened
or does not have AVI
extension This can occur if the file name has periods in the file name. Try naming
archive with dashes to make sure that .avi extension is retained
vMax3.exe Application Error
(The application failed to
initialize properly
0xc0000135) This may be caused by an older or missing Net Framework, should 3.5 or
higher
The application failed to start
because mc_dec_avc.dll was
not found Missing MS Redistributable C++ 2008
Download Microsoft Visual C++ 2008 Redistributable Package (x86)
from
the Microsoft web site
Retrieving the COM class
factory component with CLSID Net framework 3.5 or Microsoft Visual C++ 2008 Redistributable Package
(x86) need to be installed
Re install vMax View after updating the 2 components
vMax View .avr files do not
play in Windows Server2012 In Windows Server2012 > Server Manager > Add Roles and Features
Wizard, scroll the Features List, select the User Interfaces and
Infrastructure check box and it’s Graphical, Desktop, and Server sub
option checkboxes.
No vMax View audio output
on Windows 8 PC Set Windows 8 audio to analog sound output.
Channel 1 does not print from
vMax View File > Print or
Windows Prnt Scrn. Windows Direct Show does not support channel 1 output conversion to
jpeg. Move channel 1 camera output to another unused camera channel.
In Windows 8, vMax View
archive download completes
but won’t play Set Windows 8 region settings to English(US).