Temperature Shut-off Valve
SPD 13.1.2 Rev. 7
SENTRY EQUIPMENT CORP
• 262.567.7256 • Fax: 262.567.4523 • [email protected] • www.sentry-equip. com
6
Customer Actions For Claims on Products During the Warranty Period
1. Contact the Customer Service Department at Sentry Equipment Corp, Oconomowoc, WI,
Telephone: 262-567-7256, to obtain a Return Material Authorization (RMA) number.
2. You will be sent an “RMA” and a “Decontamination Statement” that is required to be filled out
and
returned with the equipment
.
3. The following information must appear on the outside of the package:
a.
RMA number marked on outside of box.
b.
Decontamination Statement filled out and attached to outside of box.
4. Return defective equipment
FREIGHT PREPAID.
Collect shipments will be refused.
5. The factory will not process warranty claims until the customer has properly accomplished the
above items.
6. The Sentry factory may accept the entire claim, a part of the claim, or none of the claim if our
inspection of returned parts proves the failure was for reasons other than defective material or
factory workmanship.
Important
Notes:
1. Sentry will not be responsible for damage incurred during the return shipment.
2. All returns subject to inspection and a $50.00 evaluation fee.
3. This RMA is not authorization for credit. Credits and/or replacements will be issued upon
evaluation of returned goods.
4. RMA is valid for thirty (30) days from issue date.
