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Troubleshooting
The Recorder is not communicating
1) Position the IrDA no more than three feet away from the Recorder.
2) Examine the IrDA connection to the PC and reconnect if necessary.
3) Verify the battery has greater than 5 Volts with a Voltmeter. Replace if low.
4) IrDA USB cables are not universal; using an IrDA not supported by Softlink
may not work. The IrDA you received with your kit has been tested to work
with the Recorders.
5) The Serial Number of the IrDA must start with a "TA" if running Softlink on
WIN 10.
6) Try restarting Softlink by fi rst exiting and then restarting.
7) Try restarting your computer and then re-open Softlink.
8) Do not use docking station USB ports. This will cause the program to hang
up or have no communication to the USB.
9) Use the same USB port that was unlocked by IT for the USB IrDA. Using a
different port will not work without security permissions from IT.
Power Factor measurements do not seem to be correct
Varcorder specifi cation limitations:
1) Power Factor Range is .71 lead to .71 lag. Accuracy of Power Factor
measured outside this range is not guaranteed.
2) Voltage requirements: Minimum voltage required for accurate measurement
is 600 volts.
Varcorder's contact with the line:
1) The metal contactor has to have constant contact with the bare wire.
2) The unit will not take accurate Power Factor measurements on covered wire.
Source load effects:
1) Electric motors, equipment that is used above rated voltages, etc., will cause
poor power factor. It may be necessary to further investigate the customer's
usage to locate a problem source.
Power factor lead/lag
1) If the PF on the conductor is fl uctuating close to unity, and has a mix of
sample lead and lag measurements, the unit will select lead or lag by the
hightest count.
Incorrect nominal Voltage was entered before downloading the data
1) Re-download the data if it hasn't been cleared from the Recorder
