Section 11 Troubleshooting
The sensor area is damaged,
dirty, or blocked at turn-on,
such as a used test
strip left in the meter.
Batteries have discharged
and meter will not allow
more tests until discharged
batteries are charged or replaced.
Display
Causes
Solution
Ensure the sensor area is clean and that there
are no objects covering the sensor area.
Refer to
Section 9 Cleaning
.
Restart the meter.
Contact your local distributor if the sensor
area window is broken.
Test strip was removed
during the test.
Repeat the test and ensure the test
strip remains in place.
Sample was applied to the
test strip too soon.
Repeat the test and apply sample
after blood drop symbol appears.
Batteries are discharged but
have enough power to run 20
more tests.
Test results will still be accurate, but recharge
or replace the batteries as soon as possible.
Replace the batteries, or connect the meter to
the AC Power adapter to recharge the batteries
Insufficient sample.
Number of tests can be
Code chip was removed
Repeat test and apply enough sample. Use
Replace with new code chip
If the code chip is removed during testing.
around 10
μ
L of whole blood
confirm the code chip matches the test strip
code and repeat the test.
Expiry test strip.
Ensure the test strip is within the expiration
date printed on the code chip matches the
test strip code and repeat the test.
The test result is higher than
25.6 g/dL (256 g/L or 15.9
mmol/L)
If the sample was taken from a
sample container, ensure the
sample is mixed well and repeat test
during testing
No code chip in the meter,
Code chip is damaged or
inserted incorrectly
Insert the code chip that accompanied the
box of test strips. If the code chip is damaged,
use a new code chip with the correct code
number. If the code chip is inserted incorrectly,
remove the code chip and insert it into the
code chip slot.
perform with code chip is
completed and no more tests
will be allowed with code chip
Security of meter and
Contact the distributor
code chip does not matched
and to repeat the test.
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