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PXC 550

Troubleshooting

Problem

Possible cause

Possible solution

Page

Headphones
cannot be
switched on

Battery is empty

Charge the headphones.

Battery is completely
exhausted/worn out

Visit an authorized
Sennheiser service center
for battery replacement.

No audio signal Headphones are not

paired with your device

Check if the headphones
are paired. If necessary,
pair the headphones with
your device again.

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Volume too low

Increase the volume.

Headphones are
switched off

Switch the headphones on.

Headphones
cannot connect

Pairing does not work

Check if your smartphone
supports the HFP or HSP

Bluetooth

profile.

Smartphone is
switched off

Switch your smartphone
on.

Bluetooth

deactivated on your
smartphone

Activate

Bluetooth

on your

smartphone.

Headphones
do not respond
to any button
press

Function of the head-
phones is faulty

Clear the pairing settings
from the headphones.

The up/down
swiping does
not work

The length of the swipe
may not be sufficient
to call a command

Ensure that the distance
generated by your swipe is
about or more than 8 mm.

The LED
flashes red3
times every
2 seconds,
instead of
white, when
there is an
incoming call

The battery life is
below 25%.

Charge the headphones

The LED
flashes red 3
times during
connection

The connection is not
established.

Ensure that the distance
between the headphones
and the device is less than
3 cm.

Ensure that the Bluetooth
on the headphones and
the device are active.

The device
cannot
detect my
headphones

The Bluetooth switched
off

Switch the Bluetooth on

Can’t hear the
operational
voice prompts
specified in
this instruction
manual

Voice prompt is
deactivated from the
Sennheiser CapTune
app

Activate the voice prompt
option from the Sennheiser
CapTune app

Содержание PXC 550

Страница 1: ...PXC 550 Wireless headphones Instruction Manual ...

Страница 2: ...2 PXC 550 ...

Страница 3: ...e volume 25 Switching the Bluetooth on off 26 Using the NoiseGard ANC 27 Switching TalkThrough on off 27 Changing the Sound effect 28 Activating deactivating the room experience 29 Checking the remaining battery life from the headphones 30 Checking the remaining battery life from the the Sennheiser CapTune app 31 Listening to music 32 Listening to music wirelessly 32 Listening to music using the U...

Страница 4: ...nce with cardiac pacemakers and implanted defibrillators X Keep the product accessories and packaging parts out of reach of children and pets to prevent accidents and choking hazards X Do not use the product in situations which require special attention e g in traffic or when performing skilled jobs X Unplug the power supply unit from the wall socket during lightning storms or when it is unused fo...

Страница 5: ...achments accessories Safety instructions for the Lithium Polymer battery pack WARNING In extreme cases abuse or misuse of the Lithium Polymer battery pack can lead to đ explosion đ fire development đ heat generation or đ smoke or gas development Dispose of products with built in rechargeable batteries at special collection points or return them to your specialist dealer Use only rechargeable batte...

Страница 6: ... accept and hold calls through gestures This feature should be activated from the CapTune app to work đ App controlability through Sennheiser s CapTune app Customize your listening experience using CapTune and maximize what the headphones can do for you đ Enhance call quality further with PXC 550 s Room experience feature This feature reproduces the voice from the other end very naturally giving y...

Страница 7: ...munication between NFC capable electronic devices by placing them near one another or with a single touch VoiceMax VoiceMax dual microphone technology filters away the background noise 2 microphones work in synergy one to emphasize your voice and the other to remove the ambient noise NoiseGard The NoiseGard hybrid Active Noise Cancellation system is a combination of 2 noise cancellation systems co...

Страница 8: ...3 5 mm jack plug USB cable with micro USB connector In flight adapter 3 5 mm to 6 3 mm adapter Quick guide Quick guide Safety guide g guide Safety guide A list of accessories can be found at www sennheiser com For information on suppliers contact your local Sennheiser partner www sennheiser com Sales Partner ...

Страница 9: ...d 7 Touch control panel right earcup 2 Ear pads 8 Audio input 3 Ear cups 9 Micro USB input 4 ANC microphones 4 qty 0 LED array 5 Speech microphones 3 qty A Sound button 6 Bluetooth on off switch B ANC switch off on adaptive modes 2 1 Left L 4 8 Right R Right R 3 0 5 6 7 0 0 see 5 9 ...

Страница 10: ...mediately release your finger 2s Tap and hold for 2 seconds Pictograms for the LEDs Pictogram Meaning 3x 2s The LED flashes 5s The LED array flashes 5s The time the LED or LED array completes the flashing 3x 2s The number of times the LED or LED array flashes in a given time 5s The LED or LED array flashes continuously for a given time 1m The LED array flashes in a running display ...

Страница 11: ...adphones switch off The headphones are in pairing mode 3x 0 55s The headphones are disconnected from the device 3x 0 55s The pairing settings are cleared from the headphones LED indications during calls LED Meaning 2s 3x Incoming call 2s 3x Incoming call with an almost empty battery The icon with i Notes marked with the pictogram i provide useful information on the use of the headphones ...

Страница 12: ...e button Press Function Page 1x Advises you with the sound effect that you are using during audio streaming listening 28 1x Activates Deactivates the room experience for listening comfort during calls 29 2x Toggles you to the next sound effect Sound effect surfing 28 4s Activates the manual Bluetooth pairing mode 18 Bluetooth on off switch Position Function Page Bluetooth is active 26 Bluetooth co...

Страница 13: ...Switch on Switch off Gesture control on the touch panel Tap once on the touch control panel Tap twice on the touch control panel 1x 2x Tap and hold for 2 seconds Tap and hold for 3 seconds 2s 3s Horizontal swipes Vertical swipes Horizontal swipes and hold Vertical swipes and hold HOLD HOLD HOLD HOLD ...

Страница 14: ...SB Audio PXC 550 Specific functions of the PXC 550 đ Connection and charge status đ Bluetooth đ NFC đ USB Audio My Profiles Sports Home Profiles đ Customize profile settings Special features đ Change voice prompt language đ Use tones or voice prompts for confirmation signal Overview of voice prompts and tones By factory default voice prompts are activated in English From the CapTune app you have t...

Страница 15: ...prompt announces the charge condition of the battery When the battery charge drops to a low level a voice message prompts you to recharge the headphones It is recommended to charge the headphones using only the supplied USB cable If you are charging using an external USB power adapter it is recommended to use an adapter with an output rating of 350 mA or higher You can continue to listen to music ...

Страница 16: ...SB port of your computer If you are using an external power adapter connect the USB plug to the power adapter not in cluded or to the USB car charger adapter also not included and connect to the power source Depending on the charge condition of the headphones the indicator LEDs flash light up as indicated in the preceding table 3 h CHARGING TIME Accessories not included Find out what you can do mo...

Страница 17: ... and SAM settings to optimize the sound đ use the Music Player đ adjust the noise cancellation settings đ Switching the voice prompts on and off To install the Sennheiser CapTune app X Download the appropriate app for the device being used and install the app To do so scan the QR code or search for the CapTune app through the ap propriate app store on your device iPhone CapTune Android CapTune X C...

Страница 18: ...ack to its default factory settings they automatically go to the pairing mode see page 16 to pair the headphones to the device When you switch on the headphones that were previously paired to devices they automatically try to connect to the last two connected Bluetooth devices The headphones can save the connection profiles of up to eight Bluetooth de vices with which they have been paired If you ...

Страница 19: ... not proceed with the pairing just press the Sound button once You will hear the voice prompt pairing cancelled after a few seconds 3 Click Yes if a pairing confirmation dialog appears on the screen of your smartphone this step may vary depending on your smartphone If pairing is successful you hear the voice prompt connected and an LED flashes white 3 times Menu NFC off power on pairing Menu NFC o...

Страница 20: ...pt pairing cancelled after a few seconds 2 Enable the Bluetooth visibility on your smartphone 3 On your smartphone start a search for Bluetooth devices All active Bluetooth devices in the proximity of your smartphone are displayed 4 From the list of found Bluetooth devices select PXC 550 to establish a Bluetooth connection to the headphones If necessary enter the default PIN code 0000 If pairing i...

Страница 21: ...sibility on your smartphone The headphones are disconnected from the smartphone and you hear the voice prompt device x disconnected The headphones then search for pre viously paired devices If no device is found you hear the voice prompt no device found after a few minut disconnected Menu Bluetooth on Bluetooth off ...

Страница 22: ... Audio USB Audio Class 2 Bit depth sample rate of up to 32 bit 192 kHz can can be used with USB audio devices for high resolution audio and with Apple OS X operating systems from version 10 6 4 If you want to connect the USB cable and deactivate all wireless connec tions switch the Bluetoooth wireless connection off from your headphones see page 26 Activating deactivating and configuring USB Audio...

Страница 23: ...heiser PXC 550 headphones as the default device in the sound panel of your computer 0 32 Music Player 0 32 Using the PXC 550 headphones as the default audio device of your computer X ViatheSystemsPreferences Mac ortheControlPanel PC select Sennheiser PXC 550 as default audio input and output device Connecting a smartphone or USB audio device using the USB connection cable In order to use USB Audio...

Страница 24: ...B adapter to connect the USB cable to your iPhone Adjusting the headband For good sound quality and best possible wearing comfort you can adjust the ear pad location on the headband to properly match the size of your head X Wear the headphones so that the headband runs over the top of your head X Adjust the location of the ear pads by moving the ear cups up and down of the headband slider until yo...

Страница 25: ...olume to a low level X Do not continuously expose yourself to high volume levels 1 Unfold the earcups away from the headband 2 Twist the ear cups outward until you hear the click sound from both hinges The LED array flashes the current battery condition see page 30 and you hear the voice prompts power on and phone x connected after a few seconds 2 1 If the headphones cannot find a paired smartphon...

Страница 26: ...ear cups inward until you hear the click sound from both hinges Twist them so that the ear cup control panel is facing towards you You hear the voice prompt power off after a few seconds and a LED flashes red 3 times The red dot displayed on the right folding hinge of the ear cup indicates that the headphones are switched off Fold to its storing position as necessary 2 1 R L 3x 0 55s ...

Страница 27: ...ot continuously expose yourself to high volume levels You can adjust the volume for music listening voice promts announcements alerts and tones and attending phone calls X Swipe the touch control panel vertically up or down to increase or decrease the volume Gesture Function Increases the volume 1 level up Reduces the volume 1 level down Depending on the length of the swipe motion you adjust the v...

Страница 28: ...seGard ANC is switched on To switch the NoiseGard ANC on in full or adaptive mode see page 27 You can also play higher resolution music mid air without Bluetooth by connecting your headphones to your smartphone or device using the USB cable X Push the Bluetooth switch on off to enable or disable the Bluetooth connec tivity from the headphones Switch the Bluetooth on I if you want to use the wirele...

Страница 29: ...se is too high or can be very gentle if the surrounding noise is too low Switching the NoiseGard ANC between different modes X Indicates that the ANC is off X Indicates that the ANC is on The ANC attentuates the surrounding noise to the maximum X Indicates that the ANC is on adaptive mode The ANC attenuates the noise depending on the severity of the surrounding noise In Adaptive ANC mode you can a...

Страница 30: ...same as the off mode You can customize the Director sound effect from the Sennheiser CapTune app Changing or checking the sound mode To change the sound mode or to surf through different sound modes To check the sound mode or profile that you are using X Press the Sound mode button You hear the voice prompt stating the sound mode or profile that you are in X Press the Sound mode button twice Toggl...

Страница 31: ...tooth or USB cable You can also activate or deactivate the room experience voice quality enhancing feature from the Sennheiser CapTune app The room experience ensures enhanced call comfort when communicating The voice quality of the caller is reproduced very naturally making long calls or frequent calls more comfortable and less tiring X Press the Sound mode button The room experience toggles betw...

Страница 32: ...he battery charge level Depending on your smartphone the battery life of your headphones may also be displayed on the screen 4s LEDs Meaning Voice prompt 5s Battery is almost empty less than 2 charged Recharge headset 5s Battery is less than 15 charged Less than 20 battery left 5s Battery is less than 25 charged More than 20 battery left 5s Battery is less than 50 charged More than 40 battery left...

Страница 33: ...iser CapTune app displays the charge status of the rechargeable battery X Pair Connect the PXC 550 and the device installed with the Sennheiser CapTune app see page 16 X In the app tap on PXC 550 N ThesettingsofthePXC550appear Thecurrentbatterychargestatusisdisplayed Music Player Title Album 0 00 EQ PXC 550 PXC 550 ...

Страница 34: ...udio codec the PXC 550 will automat ically play your music wirelessly in stunning aptX audio quality If you audio source does not support the aptX audio codec your music will be played in normal audio quality X Make sure that the PXC 550 and the mobile phone are connected wirlessly see page 16 X Start playing music on your mobile phone X Select Play to Bluetooth device from the menu X Select Sennh...

Страница 35: ...ce on your PC or Mac X Start music playback from the PC or Mac The music is played through the PXC 550 If you want to use the PXC 550 as a headset make sure that Sennheiser PXC 550 is set as the default audio output device on your PC or Mac Connecting the PXC 550 to a smartphone USB audio device X Check if your smartphone USB audio device supports USB Audio and also check which standard is support...

Страница 36: ... on the control panel Gesture Function 1x Plays or pauses music X Wearing removing headphones Smart Pause is a feature that enables the headphones to respond to gestures such as pausing music when the headphones are taken off the head or play back when they are worn back By factory default Smart Pause is inactive For the headphones to respond to these gestures ensure that Smart Pause is activated ...

Страница 37: ...ext previous track X Quickly swipe the control panel horizontally Gesture Function Plays the next track in the playlist HOLD 2X Skips track continuously forward Plays the previous track in the playlist HOLD 2X Skips tracks continuously backward ...

Страница 38: ...nstruc tion manual of your smartphone if necessary Accepting rejecting ending a call When you receive a call you hear the ring tone from the PXC 550 and an LED flashes white 3 times every 2 seconds If you listen to music when you receive a call the music is paused until you end the call X Tap the touch control panel accordingly Gesture Function Signal 1x Accepts a call 1x Ends a call Call ended 1s...

Страница 39: ...re worn back By factory default Smart Pause is inactive For the headphones to respond to these gestures ensure that Smart Pause is activated from the CapTune app Gesture Function Signal Accepts a call HOLD Puts the call on hold 2 HOLD 1 Rejects an incoming call and keep holding the held call While on call you can mute or unmute the microphone using the following gestures Gesture Function Puts the ...

Страница 40: ...n is established successfully you can transfer the call between the headphones or your smartphone X Tap and hold the touch control panel for a second Press Function Voice prompt 1s Transfers a call from the headphones to the smartphone 1s Transfers a call from the smartphone to the headphones ...

Страница 41: ...dial HOLD Cancels redialing Voice control functions The voice control functions are only supported by Bluetooth smartphones with HFP profile You can call the voice control functions at any time except when you are already on an active call or when listening to music 1 Swipe backward and hold on the touch control panel Press Function Voice prompt HOLD Starts voice dialing voice dial HOLD Stops voic...

Страница 42: ...jack plug into the audio input of the headphones The Bluetooth connection is disabled If you are listening to a music on the headphones via Bluetooth and the audio cable is plugged in the Bluetooth wireless transmission is diabled and the music is stopped 2 Connect the 3 5 mm jack plug to the audio output of your smartphone the in flight adapter if you want to use the headphones with an in flight ...

Страница 43: ...rotects you from sudden volume jumps when the in flight entertainment IFE system is interrupted by the PA announcement Typically the PA announcement is much louder than the volume of the IFE After the announcement is made the volume of the headphones remains low and can be increased only by adjusting the volume from the IFE ...

Страница 44: ... this product X Do not use any solvents or cleaning agents Replacing the ear pads For reasons of hygiene you should replace the ear pads from time to time Spare ear pads are available from your local Sennheiser partner 1 Lightly pull the ear pad away from ear cup until it is detached 2 Secure the new ear pad by inserting the fixation band in the space on the ear cup Ensure that the stitched line o...

Страница 45: ...d administrator rights on your computer X To update the software connect only one product at a time Updating the software of the headphones Do not unplug the USB cable from your headphones and computer during software update to avoid interruptions 1 Connect the headphones to your computer using the USB cable 2 Start the Sennheiser Updater The Sennheiser Updater compares the installed firmware vers...

Страница 46: ...0 to the factory default settings you require the Sennheiser CapTune app X Connect the PXC 550 via Bluetooth to the device which has the Sennheiser CapTune app installed see page 16 X In the app tap on PXC 550 The settings of the PXC 550 are displayed X Tap on Factory Reset and confirm the confirmation prompt The PXC 550 is reset to the factory default settings which causes all active Bluetooth co...

Страница 47: ...ull and void X Contact your Sennheiser service center if the rechargeable battery needs to be replaced or removed To find a Sennheiser service partner in your country visit www sennheiser com Outside the warranty period the rechargeable batteries may be replaced or re moved by any qualified service center in an appropriate manner Instructions on how to replace or remove the batteries for qualified...

Страница 48: ...dphones do not respond to any button press Function of the head phones is faulty Clear the pairing settings from the headphones 47 The up down swiping does not work The length of the swipe may not be sufficient to call a command Ensure that the distance generated by your swipe is about or more than 8 mm The LED flashes red3 times every 2 seconds instead of white when there is an incoming call The ...

Страница 49: ...ne app My headphones and device don t connect using NFC The headphones are switched off Ensure that the headphones are switched on or are in the on position when pairing If you encounter a problem that is not listed in the table or if the solutions pro vided do not work please contact an authorized Sennheiser service partner for assistance To find a Sennheiser service partner in your country visit...

Страница 50: ...be re established automatically if you re enter the Blue tooth transmission range You hear the voice prompt connected if you are back within the Bluetooth transmission range and a LED flashes white 3 times Restarting or resetting the PXC 550 headphones If something isn t working right try restarting or resetting your headphones 1 Switch the headphones off See page 24 2 Press the sound button for a...

Страница 51: ...l noise attenuation up to 30 dB Input power 3 7 VDC 700 mAh Built in rechargeable Lithium Ion Polymer battery 5 VDC 345 mA USB charging Operating time 32 hours with ANC on Temperature range Operation 0 to 40 C 32 to 104 F Storage 25 to 70 C 13 to 158 F Relative humidity Operation 10 to 80 non condensing Storage 10 to 90 Charging time approx 3 hours Weight approx 265 g Bluetooth Version 4 2 class 1...

Страница 52: ...h name and the Bluetooth trademarks are owned by Bluetooth SIG Inc Sennheiser electronic GmbH Co KG uses this brand under license The aptX mark and the aptX logo are trademarks of CSR plc or one of its group companies and may be registered in one or more jurisdictions Android and Google Play are registered trademarks of Google Inc The N Mark is a trademark or registered trademark of NFC Forum Inc ...

Страница 53: ...PXC 550 51 Content ...

Страница 54: ...Sennheiser electronic GmbH Co KG Am Labor 1 30900 Wedemark Germany www sennheiser com Publ 12 15 A01 ...

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