Troubleshooting
If the error is not cleared after the troubleshooting procedure,
contact Customer Service.
Message ID
Message
Action
Recipe
preparation
MESSAGE_ID_2
Error 1: system
voltage fault.
Restart the
device .
Impossible.
MESSAGE_ID_3
Error 2: Electro-
magnets failure.
Restart the
device.
Impossible.
21
MESSAGE_ID_4
Error 3:
Clock not initia-
lized. Connect to
your smartphone
to update your
system clock.
Follow the
instructions
on the screen.
MESSAGE_ID_5
Error 4: faulty drop
sensor.
Restart the
device.
Impossible.
MESSAGE_ID_6
Place your
recipeint then
open the lid.
Open the lid.
Possible after
the error has
been corrected.
Possible after
the error has
been corrected.
MESSAGE_ID_8
Error 8: All oils
are expired.
Replace the
cartridge.
MESSAGE_ID_9
Distribution
interrupted. Please
empty the container
in order to respect
the dosage of your
recipe.
Follow the
instructions
on the screen.
Possible
after waiting
3 minutes.
MESSAGE_ID_10
Overheating
detected.
Please wait.
Follow the
instructions
on the screen.
Possible
after waiting
3 minutes.
Possible after
the error has
been corrected.
MESSAGE_ID_7
Error 7: No cartridge
detected.
Install the oil
cartridge.
Possible after
the error has
been corrected.
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