7
TROUBLE-SHOOTING GUIDE
PROBLEM
Powerhead does
not turn on*
Red brush-warning
light is on
Yellow on/off light
is illuminated*
Red brush-warning
light is flashing and
brush stops spinning
Does not pick up
REASON
1. The switch on the powerhead
is off.
2. The internal switch in the
swivel neck is off because the
machine is in the upright locked
position.
1. Reduced brush action.
2. Brush worn.
1. The internal switch in the
swivel neck is off because the
handle is in the upright locked
position.
2. The brush roller on/off button on
the Powerhead is switched off.
1. Jammed brush roller.
2. Overload shut down from
excessively deep but loose
carpet pile (e.g., long shag
carpet).
1. Clog in airflow pathway or
swivel neck.
SOLUTION
1. Press the powerhead brush
on/off switch if available.
See page 5.
2. Release the foot pedal and
lower the suction neck to
operating level. See page 5.
1. Brush is not fully in contact
with the floor. Lower the height
setting.
2. Replace brush. See page 6.
1. Release the foot pedal and
lower the suction neck to
operating level. See page 5.
2. Press the Powerhead brush
on/off switch. See page 5.
1. Remove brush roller
obstruction. See page 6.
2. If carpet pile is too deep and
loose, then use a “shag rake”
attachment instead of the
powerhead.
1. Remove clog. See page 6.
Always disconnect the powerhead before dismantling any part of the machine!
!
* On/off switch not available on some models.
