
Appendix B - How To Get Assistance
Sealevel Systems
DIO-32B
Page
14
Appendix B - How To Get Assistance
Please refer to Appendix A - Troubleshooting prior to calling Technical
Support.
1. Read this manual thoroughly before attempting to install the
adapter in your system.
2. When calling for technical assistance, please have your user
manual and current adapter settings. If possible, please have the
adapter installed in a computer ready to run diagnostics.
3. Sealevel Systems maintains a forum on CompuServe which is
accessed by typing ‘GO Sealevel’ at the command prompt.
4. Technical support is available Monday to Friday from 8:00 a.m. to
5:00 p.m. Eastern time. Technical support can be reached at (864)
843-4343.
RETURN AUTHORIZATION MUST BE OBTAINED FROM SEALEVEL
SYSTEMS BEFORE RETURNED MERCHANDISE WILL BE ACCEPTED.
AUTHORIZATION CAN BE OBTAINED BY CALLING SEALEVEL
SYSTEMS AND REQUESTING A RETURN MERCHANDISE
AUTHORIZATION (RMA) NUMBER.