Seagate ST9150AG, Руководство по установке, Страница: 18 / 24

•
In some configurations, the ST9300 family drives may supply
up to 16 bytes of error correction code (ECC) with the Read
Long and Write Long commands. Depending on the drive
type, your system BIOS may look for 4 bytes of ECC. If your
system BIOS expects 4 bytes of ECC and the drive supplies
a different number of bytes, some drive diagnostic programs
may fail, typically resulting in time-out errors. Consult your
computer documentation or call your computer dealer or
manufacturer for information on configuring your computer to
receive more than 4 bytes of ECC.
•
Some older drive diagnostic programs may incorrectly report
an ECC-detection failure when analyzing an ST9300 family
drive. This occurs because the drive hardware corrects the
data automatically, avoiding the error rather than reporting it.
Such a report does not indicate a drive malfunction.
Technical support services
Always consult your disc drive or computer dealer first for tech-
nical support. Your dealer has first-hand experience with a wide
variety of system configurations.
Technical support is available for all Seagate products by calling
the SeaFAX

, Seagate Technical Support FAX, SeaFONE

,
SeaBOARD

and SeaTDD

services.
SeaFAX
You can use a touch-tone telephone to access Seagate’s
automated FAX system to receive technical support informa-
tion by return FAX. This service is available 24 hours daily.
Location FAX number
United States 408-438-8771
England 44-62-847-7080
16 ST9300 Family Installation Guide, Rev. A