Seagate NAS HDD and NAS +SRS HDD Product Manual, Rev. E
17
Drive Specifications
2.13.1
Seagate® Rescue
™
Data Recovery Service Program Terms
These program terms describe Rescue™
data recovery services for which you may be eligible. The program terms include
the attached Rescue™ General Terms. By requesting Rescue services, you agree that these program terms govern any data
recovery services that Seagate Recovery Services (SRS) and any other Seagate Technology company may attempt to
provide to you. There are limitations about what data can be recovered under the Rescue program (e.g., not all data is
always recoverable), so please carefully review these program terms to understand what the Rescue program does and
does not cover.
If you suffer a data loss event within the warranty period of your product, and you are eligible to participate in and submit
a case under the Rescue program, contact SRS at:
(800-475-0143)
in the United States. An SRS representative will review
your case to confirm your eligibility for Rescue Service. If you are calling from outside the United States please visit our
website for additional phone numbers in your local and language at:
http://www.seagate.com/services-software/seagate-
recovery-services/contact/
Rescue™
General Terms
These Rescue™ General Terms together with the Rescue™ FAQ’s make up the Rescue™ Program Terms. By submitting a case
under the Rescue™ program (“Program”) you agree to be bound by the Program Terms, including these General Terms and
the FAQ
Communications.
All communications relating to your request will be available on our web site in your account and sent via e-mail to the
address you provide to us unless you request, in writing, to receive such communications via regular mail.
Personal Data.
You must provide true, accurate and complete information about yourself as prompted by the request form, including,
without limitation, your name, address, e-mail address, and telephone number, as applicable (collectively, “Personal
Data”). You must maintain and promptly update your Personal Data. You acknowledge that we may send you important
information and notices regarding your requests by e-mail and that we shall have no liability associated with or arising
from your failure to maintain accurate Personal Data.
Capacity; Legal Rights; Indemnity.
You represent to SRS that you are of the legal age of majority in your state or country of residence, with the full capacity to
agree to these Program Terms. You warrant that you are the legal owner or the authorized representative of the legal
owner of the device you submit to SRS (the “Device”) and data. You warrant that the data on the Device is legal and that
you have the unrestricted legal right to (a) give us remote access to the data, (b) have the data recovered and reproduced
on a backup medium, (c) receive the recovered data, and (d) agree to these Program Terms. You will defend and indemnify
us (including our directors, officers, employees, agents, delegates, and contractors) from any claims or actions relating to
the Device or data, or your rights or lack of rights thereto.
Confidentiality.
We will protect the confidentiality of your data against unauthorized disclosure using the same degree of care as we use to
protect our own confidential information.
Disclaimer of Warranties, Representations and Guarantees.
WE PROVIDE THE PROGRAM AND ANY SERVICES PROVIDED OR ATTEMPTED HEREUNDER “AS IS,” WITH ALL FAULTS,
AT YOUR SOLE RISK. WE DO NOT EXTEND ANY EXPRESS WARRANTIES, REPRESENTATIONS, CONDITIONS OR
GUARANTEES REGARDING OUR RESCUE SERVICES OR ANY RESULTS THEREOF. TO THE MAXIMUM EXTENT
PERMITTED BY APPLICABLE LAW AND SUBJECT TO ANY STATUTORY WARRANTIES THAT CANNOT BE EXCLUDED,
WE EXPRESSLY DISCLAIM ALL IMPLIED WARRANTIES, INCLUDING ANY IMPLIED WARRANTY OR CONDITION OF
MERCHANTABILITY, WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE, OR WARRANTY OF ACCURACY OR
COMPLETENESS WITH RESPECT TO THIS PROGRAM AND SERVICES.
This Program and Disclaimer is unrelated to, and
does not affect any warranties relating to your Device that we or the seller may have extended to you.
Limitation of Liability.
WE WILL NOT BE LIABLE FOR ANY HARM CAUSED, UNLESS YOU PROVE THAT WE CAUSED SUCH HARM
INTENTIONALLY. WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, WE WILL NOT BE LIABLE FOR THE
CONDITION, EXISTENCE, OR LOSS OF THE DATA YOU SEND US OR THE DATA WE RECOVER (IF ANY), ANY LOSS OF
REVENUE OR LOSS OF PROFITS, OR ANY INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES
